Most orders ship on the next business day and a UPS tracking number is e-mailed to you at the time of shipment. Non-Food Items: Ship via your choice of USPS Bulk Mail (takes about 2-5 weeks) or USPS Priority (takes about a week) from our California warehouse. Non-food items cannot be shipped outside the USA. Frozen Foods: Frozen orders are shipped out Monday through Wednesday for same-week delivery so that frozen packages will not sit over a weekend. If you place your order between Wednesday and Sunday your order will ship on the following Monday. Depending on where you live, orders placed on Tuesdays may also have to wait until the following Monday to ship. A tracking number will be e-mailed to you on the day your order ships, and it is your responsibility to receive the package on the first delivery attempt. Non-frozen items cannot be shipped with frozen ones. 10 Units fill a cooler--which we highly recommend for the best product to shipping cost ratio. Frozen items cannot be shipped outside the USA, or to Hawaii or Alaska. International (Non-USA), Hawaii and Alaska Orders: Your order will ship on the THURSDAY following the date of your order, regardless of the USPS shipping method you selected. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees, and your govenment may collect such fees from you upon delivery--should you refuse to pay these fees you will not get your order but will still have to pay for it--we will not process a refund if you refuse delivery of your package. The Gluten-Free Mall® Purchase Policy Foods: For the safety of all Gluten-Free Mall® customers we do not re-sell returned food items, regardless of their condition, therefore all sales at The Gluten-Free Mall® are final. The Gluten-Free Mall® only accepts pre-authorized returns for the following reasons: - The item was damaged during shipment;
- The item's expiration date lapsed by the time it was received;
- The item has spoiled or is otherwise defective.
Non-Foods: Non-food items can be returned for a refund provided you get prior authorization for the return before hand. Once we receive the product in new, re-sellable condition we will credit your card for the product amount--the cost of shipping will not be refunded. Ingredients for all foods sold at The Gluten-Free Mall® are posted on each product's page, and it is a customer's responsibility to read and understand them, and to select only those items that are safe for their specific diet. The gluten-free status and any other claim regarding the ingredients of any product sold at The Gluten-Free Mall® are made solely by the manufacturer. |
