Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Glutened By Restaurant- Is It Fair To Ask For Money Back?
0

11 posts in this topic

It was a gluten free pasta dish and I gave them my celiac dining card. Is that fair to ask for my money back? I was glutened quite badly- been sick for the past 6 days.

0

Share this post


Link to post
Share on other sites


Ads by Google:

You can always ask. Not sure how you could prove it. Might have been better if you had contacted the manager on day one rather than day 6 or 7. They might have been able to check what happened and who cooked, etc and corrected any mistakes.

0

Share this post


Link to post
Share on other sites

I see a fair number of restaurants say right on the menu that they handle gluten containing ingredients in the kitchen and that while they will take every precaution they can not guarantee that there will absolutely not be CC. In this sort of instance you would automatically be SOL as they would probably point that out to you and tell you they are very sorry but eating out is a risk.

 

We should always remember before dining out that it is a risk. How much of one really depends on the place we go, the staff and the dialogue we create with the staff to ensure a safe meal. We need to be part of a team when we dine out in educating those handling our food if necessary to be sure we eat safely. Just because a gluten free menu exists, doesn't mean the staff has a clue.

 

I do agree that it having been a week makes it a bit dicier. Personally, I would know before I left a restaurant if I were gotten. I would speak with the staff, make sure they understood the seriousness of the situation and probably expect not to pay for my meal as I would be spending a fair amount of time on my way home stopping to use bathrooms. If for any reason I had to contact them later, and I would to let them know there was some sort of mix up so they could prevent it from happening again. I would certainly not complain if I could get a gift card or something, because under most circumstances I believe people deserve second chances. Or I could at least give it as a Christmas gift, no matter how tacky people may think that is.

0

Share this post


Link to post
Share on other sites

I had one very  bad experience early on after my DX and I  contacted the restaurant the week after and asked to speak with the chef or manager. Now, this is an upscale place we have gone to  for our anniversary for many years and they have a G F menu.  I  did not expect anything.

I just wanted to alert them that their "G F Flourless Chocolate cake"...was not good enough for a celiac because I was sick

as a dog for a week after I ate it.

 

 I KNOW it was not the meal (they have a dedicated section in the kitcehn) but as it turns out, their desserts were not made on 

the premises,  So, it was probably a CC issue in the bakery.

 

The chef was stunned to know that the dessert may have been the problem. He apologized  profusely after reassuring me many times his kitchen had dedicated spaces and it was inspected to be  "G F Friendly". I said " yes, yes I know, Louis...believe me, it was the dessert!!

but you cannot say on the dessert menu "G F" when you cannot source the item.

 

So, he sent me a &$25. gift certificate and asked me to come and look at his kitchen space.  I did not care about getting the gift certificate  as I figure any time we dine out, we are playing Russian roulette and I cannot expect anything just because I have celiac.

But, really, but it was very nice of him.

 

He asked me a dozen questions and told me this: "We took a G F certification course, But I learned more about cross contamination and celiac  from you in this conversation! so, thanks".

 

You may not get anything back, but you may be able to enlighten them. And that's a very good thing..

0

Share this post


Link to post
Share on other sites

I recently called a restaurant where this happened to me.  They were so nice and attentive and helpful when I told them my issue, and assured me that my steak was gluten free -  I'm guessing that the issue was the marinade on the steak.  It tasted too good and was probably marinated in soy sauce.  I wanted to alert them that soy sauce is not gluten free.  After a lot of lip service, they basically dismissed me.

0

Share this post


Link to post
Share on other sites




I'm a firm believer that you get what you get when you eat out.  And most time you need to plan ahead and do your homework.

 

I live in a small town,with a restaurant who is not too willing to explore gluten free options for their clients. I DO know what to order, as we do weekly.  Most waitresses know me, others are new, but attentive. Friday evening, I ordered a Ceasar Salad without bread or croutons.  It arrived with hushpuppies.........why does the kitchen make choices for me???  I sent it back, and our server said to the facilitator  , "just take them off". I was not happy.  Our waitress knows me well.

 

While I did not request my money back, the tip was greatly reduced, and I intend to talk to the proprietor. (translateed:  Ginny was a bitch and I seriously will talk to Brian about this)! <_<

0

Share this post


Link to post
Share on other sites

I'm a firm believer that you get what you get when you eat out.  And most time you need to plan ahead and do your homework.

 

I live in a small town,with a restaurant who is not too willing to explore gluten free options for their clients. I DO know what to order, as we do weekly.  Most waitresses know me, others are new, but attentive. Friday evening, I ordered a Ceasar Salad without bread or croutons.  It arrived with hushpuppies.........why does the kitchen make choices for me???  I sent it back, and our server said to the facilitator  , "just take them off". I was not happy.  Our waitress knows me well.

 

While I did not request my money back, the tip was greatly reduced, and I intend to talk to the proprietor. (translateed:  Ginny was a bitch and I seriously will talk to Brian about this)! <_<

Next time accept it and put a sugar packet in the bottom. Then give it back. Even if the waitress sees you do it. That keeps you from getting a salad with crumbs

1

Share this post


Link to post
Share on other sites

I guess you can try for a refund but they will either say 'you cant prove you were sick because of us' or ' if your that sensitive you shouldn't put faith in other people prepare your food'. If I were you I would just let them know be more careful for the sake of future celiacs who eat there. And don't eat there again, yourself.

0

Share this post


Link to post
Share on other sites

Next time accept it and put a sugar packet in the bottom. Then give it back. Even if the waitress sees you do it. That keeps you from getting a salad with crumbs

 

I don't understand this - Maybe I'm not thinking creatively, but how does this work?

0

Share this post


Link to post
Share on other sites

I don't understand this - Maybe I'm not thinking creatively, but how does this work?

Someone gives you a salad with a breadstick or croutons or other gluten laden stuff on it. You send it back. Some places will just take the bread off and bring you the same salad back. But how would you know? You have hidden a sugar packet in the bottom of the bowl! This is the time to call the manager over. If you are given a steak with a piece of bread on the plate, cut the steak in half before sending it back so you don't get the same steak back.

1

Share this post


Link to post
Share on other sites

Someone gives you a salad with a breadstick or croutons or other gluten laden stuff on it. You send it back. Some places will just take the bread off and bring you the same salad back. But how would you know? You have hidden a sugar packet in the bottom of the bowl! This is the time to call the manager over. If you are given a steak with a piece of bread on the plate, cut the steak in half before sending it back so you don't get the same steak back.

Ahhhh. Very clever! I like these. Thanks.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      104,697
    • Total Posts
      921,781
  • Topics

  • Posts

    • It only takes a minute to make a difference. Celiac disease has been overshadowed by the gluten-free diet fad. Getting diagnosed and staying healthy is no piece of cake – those of us who have celiac disease struggle to stay healthy. We need better. We need to be understood. We need a cure. View the full article
    • If you are one of the approximately 2-3 million Americans with celiac disease, ZyGluten™ may be taken before you eat out at a restaurant or a friend\'s house, as it may help break down any gluten cross-contamination that you might encounter. View the full article
    • Advil (ibuprofen) is gluten-free, but can be a stomach irritant, especially if taken on an empty stomach. That said, I will also place my bet on the garlic and onions. As Raven said, eating more than once a day may also help. An empty stomach is likely to be an irritable stomach.
    • Another link: http://naldc.nal.usda.gov/download/7351/PDF
    • Thanks for posting.  I know it is difficult to talk about these sorts of things even on a webforum.  It is good thing for people to be aware though about celiac disease and that it can cause mental problems.  Gluten can cause brain damage and it can cause anxiety. If the brain does heal it may take a long time. I know that gluten can cause anxiety and obsessive thoughts.  My experience has been similar to your experience. When I first quit eating gluten I had a similar constant loop and strong negative feelings. There are lots of people on this forum who get anxiety when they eat gluten. Some people also experience gluten withdrawl where they experience anxiety after giving up gluten. It can take a long time for the body to heal and for obsessive thoughts to go away.
       It is normal for people to socialize with each other and to be comfortable about it. You said you have problems still socializing and being around people. It might be a depressing thought but it sounds to me like you still have problems with anxiety.  I would recommend considering what options you have available to treat the anxiety. When I quit eating Gluten I still had some symptoms, even though I felt much better. I have been slowly recovering over a period of about three years. I had obsessive thoughts even after I quit eating gluten.  Now I very rarely if at all think about those things. My experience is that my mind would latch on to certain things that caused me anxiety and focus on those things. Sometimes my focus would shift and I would latch onto other things. My ability to socialize has also improved greatly with time. I have made some dietary changes which I believe have helped greatly. It sounds to me like you have obsessive thoughts about things and maybe some brain damage. My experience has been that my obsessive thoughts about different things went away with time. I feel my obsessive thoughts were caused by gluten and not by what people did around me or any events. As my brain healed I became more self aware and things became less stressful.  I can't give medical advice on this forum but I can talk about my current diet and my experience with celiac disease. My experience with gluten is different from a lot of other people so it is a good idea to ask other people and to talk to a doctor.  I avoid oats and avoid almost all processed foods. I buy certified gluten free food. I eat healthy and I exercise every day. I take st John's Wort as I have read studies that say it may be as effective as some other anti-depressants for treating certain types of anxiety. It is available over the counter. I started with a small dosage and then stepped it up over time. I think it helps a lot.  This is also something that you should talk to a doctor about first. https://www.researchgate.net/profile/Martin_Mahoney2/publication/7426926_St._John's_wort/links/540d8acc0cf2f2b29a386673.pdf A lot of people with celiac disease have vitamin deficiencies.  Vitamin b deficiency can cause anxiety. Some people do not process the synthetic form of vitamin b (from normal pills)  very well, and do better on an activated form of vitamin b. I take:
      1 activated vitamin b12 daily
      1 activated vitamin b6 every once in a while. 1 regular vitamin b multivitamin
      1 magnesium pill every day.
      St Johns Wort daily.
      1 zinc vitamin daily
      I drink lots of Chamomile tea and decaf coffee. I avoid most caffeine. 
      I think each of these helps lower my anxiety level.  I eat fruit with every meal. Canned fruit from walmart is cheap and good for you. I eat salad and and vegetables and avoid dairy.  I eat frozen fish often as it has healthy proteins. Eating healthy is very important. I eat potatoes and rice. http://www.livestrong.com/article/454179-what-is-methyl-b12/ I avoid eating soy sauce, soy, cheese, aged meats and fermented foods (I do drink certain types of alcohol in moderate amounts.) These foods contain lots of Tyramine. I might (or might not) have "monoaine oxidase deficiency" and if so high Tyramine foods should be avoided.  I thought I might have problems with elevated ammonia in my blood, but I am not convinced of that anymore. I limited my consumption of meat for a while as well as dairy but I am not sure if i helped.  I have heard that Celiac disease can effect other organs besides the brain and those organs can have an effect on the brain.  My current diet is working so I am going to stick with it for now. I try not to worry about things that are outside of my control. Be patient as it took me a long time to recover.  Let me know if you have any questions. There is a lot of information on this site and people who are willing to help.
       
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

  • Member Statistics

    • Total Members
      61,702
    • Most Online
      3,093

    Newest Member
    Gigi Fagon
    Joined