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Glutened At Pf Changs


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17 replies to this topic

#1 livinthelife

 
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Posted 26 December 2013 - 06:37 AM

I've been feeling so great! I've safely eaten at PF Changs several times so didn't hesitate when the family wanted to go. I ordered my usual egg drop soup, entree and gluten free fried rice with all the veggies. 

 

They brought out the red bowl of sauce and the signature plates only the rice came with chicken instead of veggies. I figured oh well, I need to eat more protein anyway and took a bite. I remarked to my family how awesome the rice was and that PF Changs finally figured out how to do gluten free rice! My daughter laughed because she can't stand their gluten free rice. 

 

A couple of hours later as I threw up, I realized that no, in fact, they had not figured out how to do rice. I was foggy and exhausted and plain miserable for days. Just yesterday, five days after, I started feeling better. The only thing PF Changs figured out how to do was screw up an order. I contacted them and told them exactly what happened.

 

No more out to eat for this gal for a long, long time. It's my own da** fault...

 

The next night when we went out to eat, I had a glass of wine and a KIND bar from my purse! Live and learn!

 


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#2 frieze

 
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Posted 26 December 2013 - 07:06 AM

what is the gluten in rice?? more likely the chicken?


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#3 shadowicewolf

 
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Posted 26 December 2013 - 07:50 AM

what is the gluten in rice?? more likely the chicken?

soy sauce is the likely cause.


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#4 livinthelife

 
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Posted 26 December 2013 - 08:25 AM

I should've said soy sauce in the rice. Sorry! 


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#5 frieze

 
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Posted 26 December 2013 - 08:39 AM

now it makes sense.


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#6 Celtic Queen

 
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Posted 27 December 2013 - 07:26 AM

Yeah, I got nailed at Pei Wei a few weeks back.  I was sooo disappointed because Pei Wei and Changs were the two restaurants that seemed to be doing a good job for Celiacs, or at least for me. 


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Blood tested 8-11 positive, Biopsy 9-11 negative (long story, most gastro drs. are morons)

gluten-free 7-11, Dairy Free (mostly) 8-13 - Everything but butter.  Can't live life without butter....
 

DS - negative blood test, just diagnosed with ADD and other learning disorders, DNA test positive - high risk

Issues related to gluten: depression, low iron, hair loss, positive ana test for lupus, low vitamin D, headache, sinusitis, environmental allergies, brain fog, GI problems, weight gain....the list goes on....


#7 livinthelife

 
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Posted 29 December 2013 - 06:42 PM

Follow up...

 

PF Changs emailed me the nicest email and were concerned about the soy sauce in the black ramekin. They also mailed me a generous gift card, which I told them in my initial conversation was completely unnecessary, as I knew I would eat there again. I emailed them back the server's name and the receipt number which showed the gluten-free meals.

 

It's nice to see such great customer service and a restaurant that cares!


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#8 blmoreschi

 
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Posted 02 January 2014 - 04:45 PM

We were on the road New Year's Eve, traveling from Chicago back to home in Virginia. We were (successfully) outrunning the storm and just went as far as Indianapolis. We decided to get carry-out from PF Chang's and eat in our hotel room so the kids could watch all the Ryan Seacrest shows. I ordered online from my phone and we ordered all gluten-free items. It was all wonderful (except for one beef dish) and we loved the big orange "gluten-free" stickers on everything and especially the little packets of gluten-free soy sauce. Reading your story I'm glad we ordered all gluten-free (only my daughter with celiac is gluten-free outside of the house) so we didn't have to worry about any mix-ups.

 

So sorry about your bad experience, but in general PF Changs ROCKS! Just wish we lived near one!


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#9 Nikki2777

 
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Posted 02 January 2014 - 07:00 PM

I had a similar mix up at a PF Changs, and iI have to say that I was similarly impressed with their customer service. They seemed genuinely concerned abut the breakdown in procedure and sent a gift card.
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#10 kymhaze

 
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Posted 10 January 2014 - 10:51 AM

It is so great how many restaurants really do care about gluten-free and offer options that truly are gluten-free! PF Chang's is definitely one of my favorites and even more so reading how strong their customer service was in this post!


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#11 glutenfreeliac

 
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Posted 10 January 2014 - 07:40 PM

Having just ordered PF Changs for delivery, I am so sorry to hear this happened. Our local restaurant has been great for me, and I love that I can it delivered. I'm pleased that they handled the customer service side of things so promptly and graciously. It makes me feel good about a restaurant when I know they really do care about their customers.


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#12 CarolinaKip

 
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Posted 12 January 2014 - 03:36 PM

I have been glutened at one pf Changs location. However, another location knows me now! I speak with the manager who has Celiac relatives. I try to stick with the same servers as well.

 

I went right after the new year and did not expect it to be so crowded. I expressed my concern for my order. The manager I know came by to tell me he informed the chef that I am Celiac, and they have a special area to cook my order. My entire table orders gluten free every time we go. My son gets the gluten-free fried rice and it comes with veggies and chicken. I know that my pf Changs is a flagship restaurant where they try new dishes. If you have the gluten-free Cantonese lemon chicken on your gluten-free menu, it's so yummy! When my server put it in front of me the first time, I said to him "this does not look gluten-free" He said yes, I can assure you it is! It's a sliced fired chicken breast with lemon sauce.

 

The last time I went, my young grandson was with me and they made his fried rice gluten-free just so the entire table would be safe with no extra charge.

 

Sorry to know you got sick!


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Blood work positive 4/10
Endo biopsy positive 5/10
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#13 IrishHeart

 
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Posted 31 March 2014 - 01:36 PM

So, I took a leap of faith and tried P F Chang’s in Palm Beach Gardens, FL. The hubs loves Chinese food (I prefer Thai) but I thought I would see how they handle the food and the many questions I would have about food prep so he could enjoy this cuisine once more. (neither of us has take out had Chinese food in 3 years since my DX).

From the moment I walked through the door, I felt comfortable that they understand the serious nature of celiac. All the sauces that are gluten-free are brought to the table in a RED cup. (This is designated for gluten-free diners.) Yes, there is soy sauce in a jar on the table, but they tell you flat out : DO NOT USE THAT. WE HAVE gluten-free SOY SAUCE. (ok, check!) :)

 

The server was very knowledgeable and she related her husband’s story of serious illness with UC and how they are gluten-free too. She took good care of us. The gluten-free meals we ordered were on their designated gluten-free plates, The food was very good and I had no issues whatsoever. When the manager learned it was my first time there, he came over and introduced himself and gave me a gift card. Nice touch!

 

They make all the gluten-free items in dedicated woks. They have EXCELLENT protocols in place.

 

I had a great experience at P F Chang’s. I even went back a few weeks later. Still okay! icon_smile.gif

Perhaps the careful food prep varies from location to location,(although I am not sure how because they have a definite protocol they follow. Maybe someone got sloppy?)
or perhaps some of you have other food intolerances? (I sure do) or perhaps some of you just cannot handle spicy foods because you are still healing? OTHER things can give us grief besides gluten. 


I never would have tried such spicy food the first year after diagnosis because my GI tract was a mess.

Eating out can be risky, of course, but I just wanted to relate my positive experience for anyone still reading the thread.


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"Life is not the way it's supposed to be. It's the way it is. The way we cope with it makes the difference." Virginia Satir

"The strongest of all warriors are these two - time and patience." Leo Tolstoy

"If you want to lift yourself up, lift up someone else" Booker T. Washington

“If idiots could fly, the sky would be like an airport.”― Laura Davenport 

"Do or do not. There is no try. "-  Yoda.

"LTES"  Gem 2014

 

Misdiagnosed for 25+ years; Finally Diagnosed with Celiac  11/01/10.  Double DQ2 genes. This thing tried to kill me. I view Celiac as a fire breathing dragon --and I have run my sword right through his throat.
I. Win. bliss-smiley-emoticon.gif


#14 kareng

 
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Posted 31 March 2014 - 01:45 PM

So, I took a leap of faith and tried P F Chang’s in Palm Beach Gardens, FL. The hubs loves Chinese food (I prefer Thai) but I thought I would see how they handle the food and the many questions I would have about food prep so he could enjoy this cuisine once more. (neither of us has take out had Chinese food in 3 years since my DX).
From the moment I walked through the door, I felt comfortable that they understand the serious nature of celiac. All the sauces that are gluten-free are brought to the table in a RED cup. (This is designated for gluten-free diners.) Yes, there is soy sauce in a jar on the table, but they tell you flat out : DO NOT USE THAT. WE HAVE gluten-free SOY SAUCE. (ok, check!) :)
 
The server was very knowledgeable and she related her husband’s story of serious illness with UC and how they are gluten-free too. She took good care of us. The gluten-free meals we ordered were on their designated gluten-free plates, The food was very good and I had no issues whatsoever. When the manager learned it was my first time there, he came over and introduced himself and gave me a gift card. Nice touch!
 
They make all the gluten-free items in dedicated woks. They have EXCELLENT protocols in place.
 
I had a great experience at P F Chang’s. I even went back a few weeks later. Still okay! icon_smile.gif
Perhaps the careful food prep varies from location to location,(although I am not sure how because they have a definite protocol they follow. Maybe someone got sloppy?)
or perhaps some of you have other food intolerances? (I sure do) or perhaps some of you just cannot handle spicy foods because you are still healing? OTHER things can give us grief besides gluten. 

I never would have tried such spicy food the first year after diagnosis because my GI tract was a mess.
Eating out can be risky, of course, but I just wanted to relate my positive experience for anyone still reading the thread.


You know..... Not all the gluten-free dishes are spicy? :)

We all order from the gluten-free menu when we go. That way we can share.
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#15 IrishHeart

 
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Posted 31 March 2014 - 01:53 PM

You know..... Not all the gluten-free dishes are spicy? :)

We all order from the gluten-free menu when we go. That way we can share.

 

yes, I do, Miz K....but I like spicy and I was just saying....maybe some people feel icky after eating something spicy.  :)

 

I loved everything I have tried so far....hope to go back soon!  So glad my initial soy intolerance has resolved. Yaay for healing!! LOL


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"Life is not the way it's supposed to be. It's the way it is. The way we cope with it makes the difference." Virginia Satir

"The strongest of all warriors are these two - time and patience." Leo Tolstoy

"If you want to lift yourself up, lift up someone else" Booker T. Washington

“If idiots could fly, the sky would be like an airport.”― Laura Davenport 

"Do or do not. There is no try. "-  Yoda.

"LTES"  Gem 2014

 

Misdiagnosed for 25+ years; Finally Diagnosed with Celiac  11/01/10.  Double DQ2 genes. This thing tried to kill me. I view Celiac as a fire breathing dragon --and I have run my sword right through his throat.
I. Win. bliss-smiley-emoticon.gif





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