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Still Not Taken Seriously?


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24 replies to this topic

#1 Tryingcake101

 
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Posted 17 March 2014 - 10:31 PM

What I would appreciate more than anything, is to not be looked at like I had three heads when I ask for a gluten-free menu.  It amazes me, even at many high-end establishments, that I cannot get a gluten-free menu.  When I do get a gluten-free menu there won't even be a handful of items on it. Or I get told I can eat salad. While traveling recently I had salad seven meals in a row because I had no other options. I ended up getting horribly ill from that.  My stomach was a mess for days (I also have lettuce issues).

 

I recently went to one local restaurant and asked for a gluten-free menu.  This was a nice family-style restaurant. Not upscale but not low-end either.  I promise you with all that is holy in this world, the owner/manager came out and curtly asked our table, "Who asked for the G** D*mn gluten-free menu?"  Yes, I promise that's exactly how that went down.  Obviously, I got up and left.  Sadly, this was my son's birthday and he had requested to eat there.

 

All I want is to be taken seriously and not to be treated rudely because I have a disorder that may be inconvenient for them.

 

 

I was impressed by the large, varied selection of items at California Dreamin'.

Bonefish has a nice Gluten Free menu.  So far no cross contamination issues.  

 


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#2 cyclinglady

 
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Posted 18 March 2014 - 07:29 AM

I can relate. I rarely eat out. Now we travel in an RV and meals are a lesser concern. We still travel via air and we always purchase a nice chest and make sure hotel rooms have frigs. At home, we keep Go Picnics with us and other foods in a ice chest. We just order drinks and tailgate out in the parking lot if we were not able to eat before going to the restaurant.

I try to google restaurants and read the reviews written by celiacs. Just having a gluten-free menu means nothing.

Best just to be prepared.
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#3 bartfull

 
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Posted 18 March 2014 - 07:29 AM

Wow. Was the restaurant part of a chain? If so you should make a complaint. If not, I would talk to the chamber of commerce in that town and file a complaint with them. I would also write a letter to the editor in that town. They probably wouldn't print it if you named the restaurant, but if you described it well enough, people could figure it out.


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gluten-free since June, 2011

Can't eat soy, corn, or foods high in salicylates.

Nightshades now seem to bother me too.

 

BUT I CAN STILL PLAY MY GUITAR AND THAT"S ALL THAT MATTERS!

 


#4 BlessedMommy

 
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Posted 18 March 2014 - 08:24 AM

That is totally unacceptable! I would definitely file some sort of a complaint. Sorry that you got that treatment!


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~Ruth

Gluten free since 2/14/2010 after suffering a rare and serious complication from my gluten challenge

 

 

 

 

 

 


#5 coffngrl

 
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Posted 18 March 2014 - 09:49 AM

What I would appreciate more than anything, is to not be looked at like I had three heads when I ask for a gluten-free menu.  It amazes me, even at many high-end establishments, that I cannot get a gluten-free menu.  When I do get a gluten-free menu there won't even be a handful of items on it. Or I get told I can eat salad. While traveling recently I had salad seven meals in a row because I had no other options. I ended up getting horribly ill from that.  My stomach was a mess for days (I also have lettuce issues).

 

I recently went to one local restaurant and asked for a gluten-free menu.  This was a nice family-style restaurant. Not upscale but not low-end either.  I promise you with all that is holy in this world, the owner/manager came out and curtly asked our table, "Who asked for the G** D*mn gluten-free menu?"  Yes, I promise that's exactly how that went down.  Obviously, I got up and left.  Sadly, this was my son's birthday and he had requested to eat there.

 

All I want is to be taken seriously and not to be treated rudely because I have a disorder that may be inconvenient for them.

 

 

I was impressed by the large, varied selection of items at California Dreamin'.

Bonefish has a nice Gluten Free menu.  So far no cross contamination issues.  

 

Don't hold back. Please name the restaurant with the evil manager. That is entirely unacceptable.


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#6 JNBunnie1

 
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Posted 22 March 2014 - 10:59 PM

Make that another vote for HOLY CRAP, BATMAN. Definitely tell us who that was. And all the other stuff

everyone said, too!


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If you're going through hell, keep going. ~Winston Churchill

#7 w8in4dave

 
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Posted 23 March 2014 - 04:15 PM

I went to "Fish Bones" With my kids yesterday. My kids picked it because they went on line and they had a gluten-free menu and a Vegen menu. My other kids are Vegen. Any hoo I asked for a gluten-free menu, the waitress said " Ohh we don't have one for lunch. We just started gluten-free this last week so we don't do it at lunch time. Me: Ohh ok umm I will "Eat a salad" lol and so I ordered a Hamburger with no bun I asked if the fries had a separate fryer she kinda himmed and hawwed and finally said well stuff that had flour on it has been cooked in there before but we cook at 400º I said no thank you then. She said is this an allergy or just a diet change?  I kinda just stared at her . I said an ALLERGY I will take a side salad.  She said It's cooked at 400º I said the 400º does not kill Gluten! She said ohh our salad dressings are gluten-free I said well I am also Corn intolerant so No dressing. So yea she brought dressing out. Lucky it was in a separate dish. I wanted to reach out and kinda choke her! They need to be taught what gluten-free and Celiac is! 


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#8 Gemini

 
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Posted 24 March 2014 - 07:32 AM

Just because a restaurant has no gluten free menu, does not mean they cannot accommodate you. Many can and will do just that.  I don't know where you all live but my experience has been the total opposite, especially with high end restaurants.....and they manage to get it right all of the time.  The only places I have had less than stellar experiences with are those with a chef who has no formal culinary training and waitstaff who have no nutrition or food knowledge.  They are used to serving people who will eat anything, without giving a thought to ingredients....which is a large percentage of the population.  I am not excusing the behavior outlined here but restaurants are not obligated to offer us anything so I am usually very appreciative when they do and get it right.

 

This is also a reminder that the more you eat out, the bigger the chance you will sustain repeated gluten hits.  Whether you like it or not, Celiac's have to limit their eating out experiences or suffer the consequences. Even on vacation, I limit my restaurant visits more than most people do and save it for the places I know will do it right. I don't ever go to chains or fast food places, either. You just cannot blame people for their lack of food knowledge....apparently, this is not taught in school anymore.  Just like the people who cannot make change at the register, they know a whole lot of nothing.  :(


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#9 Tryingcake101

 
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Posted 25 March 2014 - 10:04 AM

sorry I have not posted before now. I have been on vacation and it's been a hassle to reach the site.

the restaurant in question is McCoys off old pineville Road in Charlotte North Carolina.

I rarely eat out anymore like others have suggested. I stopped eating out right after my diagnosis. But sometimes you just need to eat out and there's not a lot of choices.

I don't expect restaurants to cater to my special needs. But they don't have to be rude either.


thank you to everyone for your support.
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#10 w8in4dave

 
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Posted 25 March 2014 - 12:30 PM

Just because a restaurant has no gluten free menu, does not mean they cannot accommodate you. Many can and will do just that.  I don't know where you all live but my experience has been the total opposite, especially with high end restaurants.....and they manage to get it right all of the time.  The only places I have had less than stellar experiences with are those with a chef who has no formal culinary training and waitstaff who have no nutrition or food knowledge.  They are used to serving people who will eat anything, without giving a thought to ingredients....which is a large percentage of the population.  I am not excusing the behavior outlined here but restaurants are not obligated to offer us anything so I am usually very appreciative when they do and get it right.

 

This is also a reminder that the more you eat out, the bigger the chance you will sustain repeated gluten hits.  Whether you like it or not, Celiac's have to limit their eating out experiences or suffer the consequences. Even on vacation, I limit my restaurant visits more than most people do and save it for the places I know will do it right. I don't ever go to chains or fast food places, either. You just cannot blame people for their lack of food knowledge....apparently, this is not taught in school anymore.  Just like the people who cannot make change at the register, they know a whole lot of nothing.  :(

Yes I realize they can still accommodate even tho they don't have a menu. But I think in that restaurant they need to be educated! It was in Grand Rapids Mi. Andon line they advertise a great gluten-free menu. But saying not for lunch? I figured must be a different cook! Then her saying yes there has been stuff cooked in the deep fryer that has been breaded but we cook it at 400º is just absolutely Crazy! So if they are going to advertise gluten-free they need to train their w8 staff! Grand Rapids has alot of gluten-free restaurants it is a collage town very diverse people there. I was really amazed. Getting a hamburger without a bun and no condiment is gluten-free :) I had no reaction! :) 


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#11 HavaneseMom

 
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Posted 25 March 2014 - 12:58 PM

w8in4dave - I am in Grand Rapids too!

I think a lot of places around here still have lots of learning to do. I'm not going to eat out for a couple more months, then will be very selective if I do. You probably already know this, but I was surprised to find out a lot of places add bread/crumbs to their hamburgers to make them moist and softer. I went to a Christmas party downtown at Stella's and asked if a burger without a bun was gluten free and he said nope - we add gluten to the meat to make it taste better! I don't know how common that is, but I never would have imagined that.


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#12 bartfull

 
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Posted 25 March 2014 - 01:05 PM

Don't let them kid you. They add bread to the meat because bread is cheaper than meat! Any restaurant that does that will cut corners in other ways too.


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gluten-free since June, 2011

Can't eat soy, corn, or foods high in salicylates.

Nightshades now seem to bother me too.

 

BUT I CAN STILL PLAY MY GUITAR AND THAT"S ALL THAT MATTERS!

 


#13 Gemini

 
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Posted 26 March 2014 - 01:26 PM

Personally, I would get up and walk out of any restaurant that was rude or made huge mistakes before I even got the meal.  It's akin to seeing an idiot doctor who says stupid things about Celiac Disease.  Not everyone is going to do a stellar job at this so in those cases, Elvis needs to leave the building!  ;) 


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#14 coffngrl

 
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Posted 27 March 2014 - 12:56 PM

sorry I have not posted before now. I have been on vacation and it's been a hassle to reach the site.

the restaurant in question is McCoys off old pineville Road in Charlotte North Carolina.

I rarely eat out anymore like others have suggested. I stopped eating out right after my diagnosis. But sometimes you just need to eat out and there's not a lot of choices.

I don't expect restaurants to cater to my special needs. But they don't have to be rude either.


thank you to everyone for your support.

Please post a review to Yelp about them so that any other celiacs looking for restaurants will avoid the place!


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#15 Ikgbrd

 
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Posted 08 April 2014 - 01:41 PM

As a waitress and fellow celiac, I'm kind of scared by everyone saying they get salads when they go out. Salads are some of the most likely things to be contaminated! In every restaurant I've worked the station that the salads are made is the same place they make wraps, appetizers, and possibly sandwiches. And when they're busy their hands that have touched flour tortillas and fried food go right in the lettuce and other veggies. It depends on the restaurant, of course, but I see enough that I'd never eat a salad at any place I've worked.
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