Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Store Employee Telling Me I Don't Have Celiac?
0

31 posts in this topic

So I didn't realize that mega store employees had doctorate degrees. Today I went to do some shopping, and I now refuse to shop at a mega store whose name I will not mention (but I will say they have a building structure in their name) after getting told I don't have celiac cuz I just tested positive for it a month and a half ago by an employee when I asked about a new "gluten free" store brand product. I left my cart with about $300 worth of food and non-food items in the middle of the aisle and went to Kroger.

But on the bright side, on the way to Kroger, I passed a building that has been getting renovated for months now and saw a sign up that simply said "Aldi's"! A new contender should bring a nicer selection of items and maybe some better prices! Then at Kroger, I went to customer service to ask about Reiga which Adalaide had mentioned on here. (Speaking of which, what part of the store do you find it in, and what does the package look like?) Well, they have no way to look up if they carry it on the computer, but this employee that was getting ready to clock out did walk around the store with me to where it might be (like 4 different places) and then said she was going to forward a request to the manager to see about carrying it. That is what I call customer service!

0

Share this post


Link to post
Share on other sites


Ads by Google:

Wow, seriously??!! 

 

I would not only take my business elsewhere, but I would also file a written complaint with the store. Their employee stepped way out of line. 

 

Last I checked, there was no law saying that you had to have documented celiac to buy gluten free food anyway.  :rolleyes: It's not like the employees have to check your medical records before they show you where the gluten free food is. ROFL!!

0

Share this post


Link to post
Share on other sites

Trust me when I say the complaint will not stop at the store level. What really got me was I didn't say anything about celiac, the employee brought that up. Her exact words were "you don't look sick, so don't be acting like you have celiac or something".

0

Share this post


Link to post
Share on other sites

I wouldn't even have discussed it with a Walmart employee. They barely make minimum wage.

Edit: we posted at the same time.

That's just rude! I hope you have her name and report that.

Edited by kareng
0

Share this post


Link to post
Share on other sites

Trust me when I say the complaint will not stop at the store level. What really got me was I didn't say anything about celiac, the employee brought that up. Her exact words were "you don't look sick, so don't be acting like you have celiac or something".

Wow, that is just ridiculous! That is like saying that a person with a peanut allergy is healthy and doesn't look sick, so therefore they can go eat peanuts. It makes no sense!

0

Share this post


Link to post
Share on other sites




Karen, the only thing I asked was "I've heard y'all have a store brand section of gluten free products now, where is it at?" That was to be the extent of my discussion with the employee.

0

Share this post


Link to post
Share on other sites

I'm seriously tempted to look up the discrimination laws and see what they say about things like this. I'm not the type of person to sue over stupid stuff, but that was just plain rude and discriminatory to me. I was seriously livid when I left, you coulda cooked a steak extra well done on my head in a couple minutes.

0

Share this post


Link to post
Share on other sites

So, the employee didn't know your medical history, didn't know your testing history, didn't know your symptom history and they blurted out that line? WOW!

 

Sure, I look healthy. You can't tell by looking at me that I spent an evening in the ER with neurological problems due to gluten. 

 

I mean, the fact is, being sick or not is no proof of celiac. People who have been diagnosed with celiac as babies or toddlers and therefore have been on a gluten free diet nearly their whole life are usually quite healthy, since their parents caught it early and treated it.

 

I can't believe that a person would have the nerve to make a statement like that. :(

0

Share this post


Link to post
Share on other sites

Karen, the only thing I asked was "I've heard y'all have a store brand section of gluten free products now, where is it at?" That was to be the extent of my discussion with the employee.

I think we posted together. How would the employee know you weren't buying for someone else? My BIL is more than healthy looking but has a wheat allergy. I am more than healthy looking, too. I would complain.

I have people ask if a product is good. I have had some ask some questions because of their own or families health issues. But I haven't had any say stuff like that!

As for discrimination- They didn't refuse to sell to you or limit your access because of your " disability", race, religion, sex, etc. but a complaint to corporate is a good idea.

0

Share this post


Link to post
Share on other sites

Yeah. I asked what they meant by I look healthy so I don't have celiac, and was told they remember me a few months ago buying all kinds of bread and macaroni and stuff (which is true, and I'm sure they remembered it cuz I made a big deal about several things not ringing up the price on the shelf). In response I said "do since I didn't get diagnosed til recently I don't have celiac, huh?" And was informed that if I had celiac I would have had it since birth.

0

Share this post


Link to post
Share on other sites

^Yeah, exactly Kareng.

 

I remember one of my celiac support group leaders who didn't have celiac--but her husband did and therefore she was heavily involved in cooking for him, etc.

0

Share this post


Link to post
Share on other sites

Yeah. I asked what they meant by I look healthy so I don't have celiac, and was told they remember me a few months ago buying all kinds of bread and macaroni and stuff (which is true, and I'm sure they remembered it cuz I made a big deal about several things not ringing up the price on the shelf). In response I said "do since I didn't get diagnosed til recently I don't have celiac, huh?" And was informed that if I had celiac I would have had it since birth.

That's just plain ignorance speaking. If they knew anything about celiac, they would know that you can have the genes for it and have it activated later in life by a traumatic event (illness, surgery, pregnancy, etc.)

0

Share this post


Link to post
Share on other sites

As for discrimination- They didn't refuse to sell to you or limit your access because of your " disability", race, religion, sex, etc. but a complaint to corporate is a good idea.

That's what I thought, but I may still look up the code and reference it to make it a bigger deal and make them realize it's not a joke or a game. Maybe if they think a lawyer is involved I might actually get a reply "explaining" the behavior.

0

Share this post


Link to post
Share on other sites

Plus, technically speaking, their employees shouldn't be giving out medical advice, right?

 

Imagine if someone was newly diagnosed and was ignorant of some of the basic facts of celiac and thought, "Oh, I must not have it then," and went home and started eating gluten and got seriously ill or hospitalized.

0

Share this post


Link to post
Share on other sites

That's just plain ignorance speaking. If they knew anything about celiac, they would know that you can have the genes for it and have it activated later in life by a traumatic event (illness, surgery, pregnancy, etc.)

Maybe I should include a stack of information from the University of Chicago's website. Let them do some reading.

0

Share this post


Link to post
Share on other sites

Plus, technically speaking, their employees shouldn't be giving out medical advice, right?

Imagine if someone was newly diagnosed and was ignorant of some of the basic facts of celiac and thought, "Oh, I must not have it then," and went home and started eating gluten and got seriously ill or hospitalized.

Technically speaking, yes. However I would hope nobody would take the word of a store employee over their doctor and go pig out on gluten. However, it does make me wonder if that employee would tell someone "as long as you don't eat too much gluten you'll be fine" which I could see a newbie believing.

**note to any newbies reading this: you can NOT eat gluten. Treatment for celiac is a strict gluten FREE diet**

0

Share this post


Link to post
Share on other sites

Technically speaking, yes. However I would hope nobody would take the word of a store employee over their doctor and go pig out on gluten. However, it does make me wonder if that employee would tell someone "as long as you don't eat too much gluten you'll be fine" which I could see a newbie believing.

**note to any newbies reading this: you can NOT eat gluten. Treatment for celiac is a strict gluten FREE diet**

Note to Newbies - don't take medical/gluten advice from someone who didn't graduate from high school and makes minimum wage for 31 hours a week and thinks that is great.

My point being - they aren't a doctor, nurse, chef, or even a Whole Foods vitamin department employee. What she said was rude and stupid,.... That's it. Email the company but you really can't expect much from a Walmart employee.

I know many Walmart employees work hard, go to school, etc. But, with the exception of pharmacists, they aren't there to give medical advice. Heck, the TV/ electronics employees have no special knowledge unless they just happen to be into that stuff.

0

Share this post


Link to post
Share on other sites

Wow....just wow! I'm stunned that someone would say that to you!

0

Share this post


Link to post
Share on other sites

Karen, while that is true for most employees there, it is not true for all of them. I do know someone who works at a different location who only works there because it buys her baby's diapers/food/etc andshows she's not a bum, which helps her get scholarships and grants to finish her pre-med (which will be done in December). But yes, I know she is the exception to the rule.

0

Share this post


Link to post
Share on other sites

My husband works at Walmart and he even makes fun of a significant portion of the employees there. He says few are like him, people who show up, work hard and feel some sense of responsibility.

 

If it were me, I would certainly report the employee both to the store manager and to corporate. That is the sort of thing that shouldn't just be let go.

 

Also, this link shows a picture of the Riega cheese packets. I used to get them in the gluten-free section of the store, now they moved them to where the mac & cheese is. If you can't find them in a store, maybe you can find them online? Not sure. Hope you can find them! Or at least request them. http://www.testedglutenfree.com/find-the-date-lot-code/

0

Share this post


Link to post
Share on other sites

What a giant A-hole that lady was.  Definitely go up the corporate ladder with your complaint.  Ask them to do training on not giving medical advice and sensitivity towards people with disabilities and food allergies.  However, when you have a low wage employee who is treated like crud by their corporate employer, you are going to get people who act like that.  

 

Good thing an Aldi is opening up by you soon!  A lot of their stuff is labeled well, and their gluten-free line of products is going to be coming back soon as a permanent addition.  You just have to get used to bagging your own stuff, hehe.  But great for budget shopping.

0

Share this post


Link to post
Share on other sites

I have a nice little letter typed up, now I just have to go to the library and print it since my printer broke.

Adalaide, thank you for the picture of it! Now at least when I'm looking for it I know more than the name. I completely agree with you though that there are a few ppl who work there that actually have some integrity, they're just about as rare as a 4 leaf clover.

0

Share this post


Link to post
Share on other sites

Is it possible that he just meant that you look healthy?  Couldn't that be taken as a complement?  I don't think that Walmart pays their employees enough to monitor what they say.

0

Share this post


Link to post
Share on other sites

I am sure the employee could have meant it that way, Steph.  But as someone with a lot of "hidden" diseases I cannot tell you how old that gets.

0

Share this post


Link to post
Share on other sites

Trust me when I say the complaint will not stop at the store level. What really got me was I didn't say anything about celiac, the employee brought that up. Her exact words were "you don't look sick, so don't be acting like you have celiac or something".

 

Nothing about this employees statement could be taken as a compliment. It is insulting and rude. You can refer to my signature to see approximately how I would respond.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      103,872
    • Total Posts
      919,408
  • Topics

  • Posts

    • Help
      Ok so I had my colonoscopy & endoscopy last Thursday. Don't get results until July 13th as GI is on vacation. I've had bad pain in my lower left abdomen that wraps around to my lower back as well for the past 4 days..even hurts to touch lightly. Went back to the ER & they did an ultrasound & CT scan. The Doctor said that I have "prominent" lymph nodes in the area that is painful as well as thickening & inflammation of my Sigmond colon? Um ok what is that all about? Kind of freaking out over the whole swollen lymph nodes thing. Has anyone ever dealt with this before? 😒
    • Enormous Stool
      My 2 year old daughter has sufferd with extremely large stools for over a year. She will have a bm once or twice a week there has been blood sometimes i took her to the docs and they gave her some stool softner which didnt help they tried uping the dose which still didnt help and they told me it would eventually work which didnt she was then put on movicol which she was only supposed to get half a sachet still no diffrence i uped it to the the full sachet which helps a little she doesnt always have large stools but most of the time she does. She has got to a stage where she clenches and wont let it out because of how sore it is i try to put her on the toilet for it to come a little easier for her but she screams and will try hide herself in a corner and wont let you anywere near her it is heart breaking to watch her. If anyone has any in advice i would really like to hear.   Thanks.
    • Starting Over with GI Dr.
      Everything I have learned I have learned through this forum or simply from my last EGD results and labs and then looking them up on the internet.  The drs have given no information except for do a gluten free diet.  My understanding is that a repeat EGD is needed to confirm healing.  When I was tested about this time last year I was a Marsh3b.  Which in my research is pretty serious.  I am still having ill effects from god only knows what these days.  I went strictly gluten free June 2015.  I have had glutenings (not by choice) and the last one I had was because of an antibiotic that I took that has sent me through the roof with anxiety issues.  I try to be as careful as possible but it is like it doesn't seem to matter how careful I am I am either aching and hurting in my joints, tired all the time or OK one minute and the next feel like crap and that my world is about to end.  It is very frustrating to say the least when you go to the dr and you are expecting support or some sort of answer and don't get one.  I have eliminated milk from my diet as of about a month and a half ago.  That seemed to help, some.  But I still have days where I hurt and ache in my elbows and in my hands.  I have moments when I am about to freeze to death and sit with a heater and where I live the temps outside are 90+ degrees plus humidity and the AC is not even on.  Most of this has just started happening I would say in the past 4 months or so.  At night when I go to bed I wear sweat pants and a sweat shirt and sleep under 4 blankets and a sheet.  They say my thyroid is fine.  I feel like I have some issues with my nervous system but to be honest with you I haven't seen drs enough to mention this to them because all they are worried about is if I have diarrhea.  Cycling Lady I will be keeping any all records that I have and continue to gather the ones for anything I have done in the future.  .  I have been through health issues with my husband and would keep all of his records and labs so we would have proof.  Just seems like doctors don't care anymore.  The last GP I went to actually listened to me and I will see her again next month after the EGD.  I did give ALL of my records, EGD, labs, medical records, etc. to the new GI prior to our first visit back in January.  She said she reviewed them.  And told me we would re-draw the labs and schedule EGD to check healing when I went to her this month.  We have scheduled the EGD but no mention of labs.  JMG I am having the procedure re-done so that I can see if I am healing.  Mostly because of all the ailments I still have or seem to be developing every day.  I used to be a person who could remember things and get things accomplished but lately that has not been happening and scares me more and more every day. I understand that no procedure is risk free.  I have had 2 C-sections, wisdom teeth removed and tubal ligation.  Each one had its own issues after they were done.  I am a person who has to see it to believe it I guess.  If I don't see it, it is hard for me to understand it.  It is hard to figure this out when I am the one who usually takes care of everyone else but then when I need to be taken care of, nobody knows what to do.  I think that is it in a nut shell.  All that ya'll have told me is a big help.  Around here I have no support groups or even a good friend I can talk to about stuff that would even come close to understanding.  My husband will listen, but he doesn't understand.   
    • Loved ones with Celiac in nursing home
      It will be in Gluten-Free Living later this year, October I think
    • Prague Looks for Consensus on Adolescent and Teen Celiac Disease Management
      The Prague consensus report looks to shine some light on the best options for providing optimal transition into teen and adult healthcare for patients with celiac disease. View the full article
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

    • Jmg  »  admin

      Hello Admin!
      I don't know whether this is of interest to post on your articles feed:
      http://pratt.duke.edu/about/news/window-guts-brain
      Kind Regards,
      Matt
      · 2 replies
    • celiac sharon  »  cyclinglady

      Hello cycling lady, have you noticed my picture is showing up as you?  Have no idea why but it's rather disconcerting to see my picture and your words 😉  Do you know how to fix it?  You seem to have far more experience with this board than I do
      · 1 reply
    • Larry Gessner  »  cyclinglady

      Hi There, I don't know if there is a place for videos in the forum. I just watched "The Truth About Gluten" I think it is a good video. I would like to share it somewhere but don't know where it should go. Any help would be greatly appreciated.
      Here is the link if you have never watched it.
      https://youtu.be/IU6jVEwpjnE Thank You,
      Larry
      · 2 replies
  • Who's Online (See full list)

  • Member Statistics

    • Total Members
      60,906
    • Most Online
      1,763

    Newest Member
    staceyO1
    Joined