Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Mis-labeled Arrow Head Mills Wf Products
0

8 posts in this topic

:angry: I just bought the Arrow Head Mills Wheat Free Brownie mix and Wheat Free Chocolate Chip cookie mix. I made the brownies last night and the whole family had some, and while they are not great, they at least cover my chocolate fix. Well I called the manufacturer, Hain Celestial Group, this morning to verify that these brownies were safe for someone with a peanut allergy. The box has no allergy statement on it, so I guess I should have seen that as a warning and not bought the products or at least called before making them. Hind Sight is always 20-20.

Well the official stance from the company is that unless the package clearly states that the product was made on a dedicated line, they cannot guarantee the safety of the product for someone with an allergy. I verified that the same rule applies to us celiacs. So, even though the box clearly states Wheat Free in the title of the product, they cannot guarantee that the product is actually wheat free. Isn't this somehow mislabled when the box shows Wheat free and gluten free on the package but the company has no ability to back up the claim of being wheat free and gluten free. So please tell me what the point of calling it wheat free? Should have been named Sort of Wheat Free Brownies or Possibly Wheat free Chocolate Chip Cookies. I for one will NEVER buy another Hain-Celestial product!

0

Share this post


Link to post
Share on other sites


Ads by Google:

It's funny, I was just on the phone with Hain Celestial Group this morning, and they were most unhelpful! I was inquiring about their Walnut Acres juices, and they couldn't tell me a thing about what was in their "natural flavors"--"it's proprietary and we don't know the formula," they said. And they suggested that the machinery may be contaminated, so I can't trust anything they make! It's really infuriating! I wish it were mandatory to disclose potential allergenic contaminants--but then all companies would just list all of them to cover their backsides legally!

There must be some smaller companies out there that specialize in naturally gluten-free foods and care about us celiacs. Does anybody know of any?

0

Share this post


Link to post
Share on other sites

While I have never had to call arrowhead mills yet and talk to anyone, so far I haven't really found that many of their products to be very good anyway. <_< So I usually don't buy from them. Here are a few websites that are dedicated to gluten-free foods and products:

kinnikinnick.com - my favorite, 10$ shipping no matter how much you buy

glutenfreepantry.com - good stuff, but shipping prices can be very high

missroben.com - great snack foods for kids and cheap shipping

authenticfoods.com - good one, but I can't remember if they are totally gluten-free or if the sell both.

Hope this helps a little bit.

0

Share this post


Link to post
Share on other sites

we had same problem with Hain/Celestial. It seemed that the Cust Service Rep who was on phone had no clue as to what he was talking about. He was reading from a script that the cereal was made from gluten free ingredients. When pressed further, he could not comprehend "cross-contamination" question. Is this manufacturer just goin thru the motions or do they really want to be a product source for celiacs? Notice their label states: Wheat Free, Made from Gluten-Free Ingredients. They also advised over phone that they do not test for gluten, but that wasn't the question. I really wish they would have a definitive answer so that we can move on from here. Perhaps to claim "Gluten Free" a manufactuer would have to prove to the FDA that they use either a dedicated line or that they clean the production lines after every gluten batch and that they store the ingredients separate from the gluten products. Maybe standardization is what is needed here.

0

Share this post


Link to post
Share on other sites

Hi Everyone,

I just called Hain Celestial Group because I'm craving some Imagine Foods Vanilla Non-Dairy Frozen Dessert and wanted to 1) verify that it is still gluten-free and 2) find out if there's any possibility of cross-contamination. After being on hold for a few minutes I spoke to a man named George. When I asked him if the gluten-free listings on their website (dated 7/02) are still current he hesitated and then said "ah........ as far as I know". I got the impression that he didn't really know for sure. He also said that gluten-containing products are made on the same equipment as gluten-free products and that there is a possibility of cross-contamination. I also asked if they clean their equipment and test for gluten and he said yes. It's interesting, debmidge, that you were told that they don't test for gluten. I didn't feel reassured after I hung up.....but that doesn't mean that the Vanilla Non-Dairy Frozen Dessert, that I REALLY want to eat, isn't gluten-free. I've eaten it many times before with no problems. But I'd feel better if George had offered to verify their gluten-free list and get back to me.

kejohe, thanks for suggesting some gluten-free companies. I haven't checked them out because I'm a vegan and most of the products probably contain animal ingredients, but......maybe I'll find a few vegan foods. I'd really like to expand my menu options.

hap2bgf - I agree. A product labeled gluten-free isn't gluten-free if it has been cross-contaminated. UGH! We deserve a guarantee! I did get a chuckle at the thought of products being labeled "Sort of Gluten-Free" or "Possibly Gluten-Free". :D

Happy day, all - Toni

0

Share this post


Link to post
Share on other sites




I think that it's completely insane that they can get away with that. Has anyone contacted a higher individual in the company? Written a letter? Do they have a web site?

I'm tired of companies who don't really care about our plight, and I'm more than willing to raise a little....uh, stuff...if no one else has.

Brandy

0

Share this post


Link to post
Share on other sites

Hi All, Since my last entry on the Mess Board I emailed to Hain/Celestial regarding the gluten free question and I have yet to get a response. This is the second time I've emailed to them in the past say 8 weeks. I believe they also make "Garden of Eatin" snack products & I called on that say 2-3 months ago and have yet to receive my list of gluten-free snack products. I don't believe that this company is really interested in the needs of celliacs. Furthermore, my husband has had a reaction on their Buckwheat Flakes, which only states: Wheat Free - made with non gluten ingredients. What the HE-double-toothpicks does that mean!? We had to throw the box out - he wouldn't even let me eat it even though I do not have celiac disease. He was that mad at it! The FDA should have standards as I mentioned before. That should be the only way a compay can say gluten free product. I really resent the lack of response from Arrowhead/Hain/Celestial. So much for customer service. They'll lose customer loyalty. Other than health food people, vegans and celiac disease's, who else do they think buy their products? Believe me, if General Mills came out tomorrow with a gluten-free line and could back it up with data and proof, I'd be the first in line to purchase a case or two.

0

Share this post


Link to post
Share on other sites

I've contacted more companies than I can count about whether or not their products contain gluten. It's amazing how many of them reply that they don't do allergy testing, that they don't really know what goes into their products, or don't bother to reply at all. I've been very vigilant about informing them of the importance of a gluten free diet to Celiacs, but I don't think that all of my efforts are making much of a difference.

I have a least had some luck getting them to contact me back, however, so I'll give it a try as well. The more people who pester them the better, as far as I'm concerned. There are enough of us that are affected that these companies better start paying attention to their ingredients, and doing allergy testing...or they won't have enough of a client base that they'll be able to stay in business.

:angry:

Brandy

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      104,125
    • Total Posts
      919,501
  • Topics

  • Posts

    • First, do you have celiac disease?  Have you recently had a celiac antibodies follow-up blood test panel to see if gluten has been actually getting into your diet by accident or through cross contamination?  If you haven't had the test, you should ask your doctor for one.  You could also also ask for a follow-up endoscopy to see if you intestines have truly healed.  This will rule out if gluten is really the problem.    If you don't have celiac, I assume you have Non-celiac gluten Intolerance because no one would stick to the gluten-free diet for six years unless you have had reductions in symptoms.  There is no test for NCGI unfortunately.  So, it is hard to say if gluten has been sneaking into your diet.  You really are going to have to try to figure out if you are getting gluten into your diet.  If gluten is not the problem, then your doctor needs to check you for other issues, like SIBO. There is a test to check for SIBO.  Has this been done?   Once a celiac, always a celiac.  There is no cure for celiac disease except to remain on a gluten free diet for life.  I am not sure about NCGI.  Not much research has been done.  Maybe others can chime in?    
    • I am so confused right now.... 6 years ago I went on gluten free diet... after being on it for the first yr I was 100%better up until 5 months ago in got the "flu" the doctors told me to cut out dairy sonic did and my diarrhea  became better but not completely gone would not have it every day tho. I went to the gi doctor and they said to cut out fructose and dairy and keep gluten out... yesterday I went to the dietitian to see what I can eat and she gave me the list for fructose... she said it should have been on a antibiotic for sibo.... eventually I will be able to add dairy back and maybe gluten.... I said how can I add gluten back when this was my first problem... she goes well through fructose goes hand in hand with it... I said with gluten I vomit and am sick for weeks.... fructose isn't that bad I vomit sometimes but I'm not sick for weeks.... I'm just confused on really what is going on and was wondering if you or someone you know had sibo from gluten and or fructose and how Is this all related?
    • I see no one has responded to your query.  Unfortunately I have yet to try making a pie crust.  It was something I never mastered before going gluten free.  Have you looked on Pinterest?  You might find something there.
    • I honestly feel like both doctors think it's all in my head even though there is proof.  Yeah there was a point when I felt crazy.  That was when I was being shuffled from dr to dr being given individual diagnoses of my problems.  None of those diagnoses ever made me get better.  Seriously I was diagnosed with heart palpitations, neurocardiogenic syncope, I was given a butt load of steroids because a dr felt like I was producing too much adrenaline, freaking had a few tell me I was depressed, and the good ol IBS.  It seemed most wanted to push pills.  It's all just ridiculous!
    • I can't believe your doctors!!! You have a daughter who is dx'd already! Yet the ped doesn't want to test your other kids unless you have a dx????!!! Are you kidding me???!!! That's absurd!!! They have a first degree relative who has been dx'd with celiac already. There is no need to wait to see what you turn out to be!! And then, and then, and then....don't even get me started on your doctor!!! Does he have brain damage? Oh this is insane & ridiculous!  I have never heard of a disease that doctors are so unwilling to consider or test for OR to diagnose as this one! Usually they are hot to trot to make a dx but say the word celiac & they shake in their boots. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!!!!!!!!!!!!!!!!!!
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

  • Member Statistics

    • Total Members
      61,161
    • Most Online
      1,763

    Newest Member
    Jashan8534
    Joined