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Benihana - Definitely Not Gluten-free Friendly


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2 replies to this topic

#1 JohnnieHamill

 
JohnnieHamill

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Posted 23 February 2007 - 11:11 AM

This is the response I received from Benihana today:

"Thank you for your e-mail. We are aware of this intolerance towards
gluten in the diet, gluten-protein, wheat, rye, oats and barley. I know that soy sauce
contains wheat. Unfortunately, none of our menu items seems to fit your dietary
requirement without modifying the cooking procedures and recipes. All our sauce and
salad dressing contain soy sauce. Onion soup has fried onion which has flour.
As a Japanese restaurant, most of our standard menu items has an ingredient
of soy sauce. We are very sorry that we couldn't meet your important diet
requirement. "

Ummm.....too bad they haven't heard of soy sauce without wheat flour in it....
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Johnnie Ruth Hamill

Gluten-Free Since 1993
Never formally diagnosed as DH (told eczema), but improved within 3 months after dietary change
Mother has DH since 1987
Niece possibly has DH but has not seen a doctor

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#2 jkmunchkin

 
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Posted 23 February 2007 - 01:16 PM

I actually go to a Japanese restaurant near my house that like Benihana is a hibachi place and they are extremely helpful and accomodating. Whenever I go, I bring my San-J wheat free soy sauce and they make whatever I order in a clean pan in the back. I use my Triumph dining card just to make sure everything is covered. I can't have the soup, but they will usually bring me oil and vinegar for my salad. I usually get hibachi steak and shrimp, with all the usual veggies, bean sprouts and fried rice. I have never gotten sick - they take great care of me!

Maybe Benihana will do the same for you?
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Jillian

Positive Blood test and Biopsy
Inflamed stomach lining
Gluten free since July 6, 2005
Tarrytown, NY


"Sometimes being a b$tch is all a woman has to hold onto." - Dolores Claiborne

#3 JohnnieHamill

 
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Posted 24 February 2007 - 06:20 AM

I actually go to a Japanese restaurant near my house that like Benihana is a hibachi place and they are extremely helpful and accomodating. Whenever I go, I bring my San-J wheat free soy sauce and they make whatever I order in a clean pan in the back. I use my Triumph dining card just to make sure everything is covered. I can't have the soup, but they will usually bring me oil and vinegar for my salad. I usually get hibachi steak and shrimp, with all the usual veggies, bean sprouts and fried rice. I have never gotten sick - they take great care of me!

Maybe Benihana will do the same for you?


Hi Jillian,

I wish they would. I get so tired of people looking at me funny when I try to explain. Then of course, everyone around me gets uncomfortable, however, my husband has no problem with me asking. I guess I get frustrated when you get a response like that from a chain that basically says...sorry we can't help you. Especially when you have others who say...how can we help you (like PF Changs)?

Sorry to rant, but I love great customer service and to me Benihana screams BAD CUSTOMER SERVICE, and that just really burns me up!!!
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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Johnnie Ruth Hamill

Gluten-Free Since 1993
Never formally diagnosed as DH (told eczema), but improved within 3 months after dietary change
Mother has DH since 1987
Niece possibly has DH but has not seen a doctor




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