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Hard Rock Cafe


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17 replies to this topic

#1 Guhlia

 
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    Ah yes.... Happy New Year to all, Red Bridge style... LOL

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Posted 09 March 2007 - 02:04 PM

They should change their motto to Love all, serve some...

Dear Angie,

Thank you for contacting Customer Care and for your inquiry. We apologize however, we currently do not have a gluten free menu. Please feel free to contact us again if we may be of any help to you in the future.

Love All Serve All!
Customer Care Team
Hard Rock Cafe





Are there any menu selections that are gluten free or could easily be made gluten free?


Thanks,

Angie


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#2 PeggyV

 
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Posted 09 March 2007 - 02:10 PM

Guess I will take them off the list!
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#3 LisaJ

 
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Posted 09 March 2007 - 02:16 PM

Wow - what terrible customer service! That's disappointing.
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Lisa

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#4 confused

 
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    Just cause i cant have gluten doesnt mean im dying

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Posted 09 March 2007 - 02:30 PM

Wow - what terrible customer service! That's disappointing.



well if they love all and serve all, then why cant they accomadate us lol

paula
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#5 blueeyedmanda

 
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Posted 09 March 2007 - 03:00 PM

At least they aren't local, Ang.
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#6 Guhlia

 
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    Ah yes.... Happy New Year to all, Red Bridge style... LOL

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Posted 09 March 2007 - 03:00 PM

well if they love all and serve all, then why cant they accomadate us lol

paula

My sentiments exactly...
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~Angie~

Gluten free since May 2004

#7 Guhlia

 
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    Ah yes.... Happy New Year to all, Red Bridge style... LOL

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Posted 09 March 2007 - 03:01 PM

At least they aren't local, Ang.

I know, I know... I was just really hoping to get to go to Universal Studios and eat at Hard Rock Cafe once Tori's old enough to appreciate it. I guess that idea's shot though.
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#8 jerseyangel

 
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Posted 09 March 2007 - 03:03 PM

They should change their motto to Love all, serve some...

That made me laugh!

But it's not funny that they won't accomodate us... <_<
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#9 larry mac

 
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Posted 09 March 2007 - 06:57 PM

Our Hard Rock Cafe (in Dallas) closed this week. I went there once when it first opened, long time ago. Not very good overpriced food. The worst part was it was so loud you couldn't hear youself think. Never went back.

What I am kind of excited about though, they just opened a House of Blues here. A variety of live acts all the time. A restaurant, plus memorabelia. They're having a Blues Brothers opening with Dan Ackroid & Jim Belushi. By invitation only of course.

best regards, lm
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#10 StrongerToday

 
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Posted 09 March 2007 - 07:03 PM

I know, I know... I was just really hoping to get to go to Universal Studios and eat at Hard Rock Cafe once Tori's old enough to appreciate it. I guess that idea's shot though.


It's just loud and expensive. If you're at Universal Orlando you MUST go to Margaritaville. The executive chef emailed me back personally, gave me his personal cell phone number, created a meal just for me. He also told me of a guest who came once who was so sensitive they had to saran wrap the entire table and chair!! Now *that* is customer service!!! :lol:
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#11 TinkerbellSwt

 
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Posted 10 March 2007 - 07:11 AM

wow! way to go Margaritaville! I will hope to visit them this year on my trip to Orlando! I think there is one there!
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Stephanie





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#12 hathor

 
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Posted 10 March 2007 - 08:49 AM

This apparently is recent. On the gluten alerts page of the Clan Thompson celiac site, for Feb. 2, 2007, it says: "... Hard Rock Cafe has withdrawn its gluten free menu - no reason given."

So they HAD one and got rid of it. (I knew I'd seen mention of gluten-free items before.) I wonder if someone got accidentally glutened and sued.

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Gluten free since 1/6/07
Soy free and completely casein and egg free since 2/15/07
Yeast free, on and off, since 3/1/07 -- I can't notice any difference one way or the other

Enterolab results -- 2/15/07
Fecal Antigliladin IgA 140 (Normal Range <10 units)
Fecal Antitissue Transglutaminase IgA 50 (Normal Range <10 units)
Quantitative Microscopic Fecal Fat Score 517 (Normal Range <300 units)
Fecal anti-casein (cow's milk) IgA antibody 127 (Normal Range <10 units)
HLA-DQB1 Molecular analysis, Allele 1 0501
HLA-DQB1 Molecular analysis, Allele 2 06xx
Serologic equivalent: HLA-DQ 1,1 (subtype 5,6)
Fecal anti-ovalbumin (chicken egg) IgA antibody 11 (Normal range <10 units)
Fecal Anti-Saccharomyces cerevisiae (dietary yeast) IgA 11 (Normal range <10 units)
Fecal Anti-Soy IgA 119 (Normal Range < 10 units)

#13 pugluver31902

 
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Posted 12 March 2007 - 11:41 AM

It's just loud and expensive. If you're at Universal Orlando you MUST go to Margaritaville. The executive chef emailed me back personally, gave me his personal cell phone number, created a meal just for me. He also told me of a guest who came once who was so sensitive they had to saran wrap the entire table and chair!! Now *that* is customer service!!! :lol:



Wow. Now that is amazing costumer service, but if I was so sensitive that I needed my table saran wrapped, I think I would be too scared to eat anywhere anyways!
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#14 Guest_KG in FL_*

 
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Posted 12 March 2007 - 01:46 PM

Our Destin Hard Rock just opened here a couple years ago. The service has been terrrible, twice. And the food was horrible, twice. We never go there even though it's less than five minutes away due to these bad experiences so I am not surprised to see they are not accomodating to celiacs. The Orlando one was pretty bad as well. What gives with the Hard Rock? They seem to just want the tourists one time visit and money. It's a shame but there are plenty other restaurants out there!
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#15 mzcippy

 
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Posted 28 April 2009 - 04:08 AM

We have been to the Hard Rock NYC, Philly, Orlando and a few others I can't remember, for us it is always good. Expecially the NYC one, which is close to home for us. So far the Philly and NYC one were very accomodating.....yes no gluten free menu but the managers have been helpful and my son is able to eat. When going to restaurants, even w/ "gluten free" menus- it always seems to be the same, steak and potatoes w/ a steamed veggie. All the menus do is tell us if they don't put stuff on the already gluten free foods. My son is happy with the steak combo but that might not last long, I have only found TRUE GLUTEN FREE menus w/ gluten free pastas, pizza ect. at a very limited amount of places. I can't wait for the day for more places to step up. I am having a hard enough time w/ our local pizza place to carry "riding high" pizza.
I have found the triumph dining cards a huge help, expecially when in quebec the french one helped a ton!! We travel alot for my sons hockey and I could tell you about all kinds of chains that have been horrible or good. -good luck! :)
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It will be one year since my 13 yr old was diagnosed-doing good. Hoping my other two remain ok with gluten. Grateful for all the help!




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