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Please Consider Writing Target


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#1 juliela

 
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Posted 27 July 2007 - 03:44 PM

Here is the info I recieved after writing to Target a couple weeks ago about their archer farms products. From the sound of it- they would like us to purchase the items, then write to them in great detail and then wait and then they will get back to us! I am writing back to them to explain how this isn't possible for people with celiac- I'm also going to post it here on the board and maybe others can write to them as well, telling them how important it is for them to label their products or at least provide us a list! uuugh! Julie



I appreciate you taking the time to contact Target with your inquiry.

Currently, we don't have a universal list to provide for all Archer Farms gluten-free products. I apologize for any disappointment. However, if you'd like to send me some more information about specific items, I'd be happy to check and see if they contain any gluten ingredients.

Here's the information I will need from you to help me with my research:

- Date and store location where the item is purchased.

- Expiration date and production code, which are printed in blue or black ink on the package.

- Complete description of the item including brand, size, weight and package design.

- The 12-digit barcode (UPC) number from the item or box, or the 9-digit inventory number printed on your receipt next to the description of the item.

I'll get to work on an inquiry as soon as I hear back from you!

Additionally, your feedback about the listing of gluten free products will be shared with our grocery team.

Thanks for shopping with us. I hope we'll see you again soon at Target.

Sincerely,

Miriam
Target Guest Relations
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#2 juliela

 
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Posted 27 July 2007 - 03:53 PM

Here is the letter I sent to Target,
Hello,
Thank you for the reply. However, it would be very difficult for me and the 2.2 million Americans with celiac disease to do our shopping if all stores made it so difficult to find out the gluten-free status of foods and products.
It is extremely helpful to know the ingredients before we go shopping or while looking at the labels on products. I don't know of many people in my situation who would be willing to buy the products, take the time to write with all of the information you requested and then wait for a response and possibly have to make another trip to return the item. Many retailers are beginning to realize the importance of accurate food labeling for their consumers including Walmart and Wegmans, along with many many food manufacturers who clearly label the gluten-free status on the label or provide a complete gluten-free product listing.
I hope that Target and Archer Farms will consider this for their customers and their families. Thank you,
my name and address

Julie
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#3 juliela

 
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Posted 27 July 2007 - 03:56 PM

Sorry, I just realized this is the best forum for this post :huh:
Here is the info I recieved after writing to Target a couple weeks ago about their archer farms products. From the sound of it- they would like us to purchase the items, then write to them in great detail and then wait and then they will get back to us! I am writing back to them to explain how this isn't possible for people with celiac- I'm also going to post it here on the board and maybe others can write to them as well, telling them how important it is for them to label their products or at least provide us a list! uuugh! Julie



I appreciate you taking the time to contact Target with your inquiry.

Currently, we don't have a universal list to provide for all Archer Farms gluten-free products. I apologize for any disappointment. However, if you'd like to send me some more information about specific items, I'd be happy to check and see if they contain any gluten ingredients.

Here's the information I will need from you to help me with my research:

- Date and store location where the item is purchased.

- Expiration date and production code, which are printed in blue or black ink on the package.

- Complete description of the item including brand, size, weight and package design.

- The 12-digit barcode (UPC) number from the item or box, or the 9-digit inventory number printed on your receipt next to the description of the item.

I'll get to work on an inquiry as soon as I hear back from you!

Additionally, your feedback about the listing of gluten free products will be shared with our grocery team.

Thanks for shopping with us. I hope we'll see you again soon at Target.

Sincerely,

Miriam
Target Guest Relations
  • 0

#4 ArtGirl

 
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Posted 27 July 2007 - 03:58 PM

Excellent letter. Please post their reply.
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Valda
Enterolab results: ...two genes for gluten intolerance ...casein intolerance
other sensitivities: corn, eggs, soy, potato, tapioca
Hypoglycemic
Sensitivity to high EMFs [electromagnetic frequency] (limits my time in front of the computer)
Living a healthier, happier life.
-------------------------------------------------------------------------------------------------------------------
If I take the wings of the morning, and dwell in the uttermost parts of the sea, even there shall thy hand lead me, and thy right hand shall hold me.Psalm 139: 9,10

#5 Sweetfudge

 
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Posted 27 July 2007 - 06:10 PM

a great response! I might just have to write into target. That's disappointing. Yes, definitely let us know what they say!
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Sweetfudge

Born and raised in Portland, OR; Currently living in Provo, UT
Gluten-free since June 2006
Also living with Hypoglycemia since 1991
Dairy-free for good since summer 2008
Started IBS diet and probiotics at GI's recommendation - Fall 2008
Also avoiding: potatoes, beans, crucifers, popcorn, most red meat, coconut milk :(
Started eating a Paleo diet Spring 2011. Love it!

The grass is always greener where you water it.

#6 Mickide

 
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Posted 27 July 2007 - 06:25 PM

By the looks of that letter I would be sceptical about buying any Archer Farms product right now. They need all that info for each item?? Do they're products differ that much from package size to package size etc.. They certainly aren't jumping up and down to help. Bummer.. Good for you for writing them!
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Positive biopsy 7/24/07

#7 sparkles

 
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Posted 27 July 2007 - 09:51 PM

I received much the same response from Cub Foods, a large grocery chain in midwest.... (could be other places, but I have only seen it in midwest). I thanked them for their response and let them know that I would be doing most of my shopping at the Super WalMart where foods are clearly marked gluten-free. Maybe we need to just stop shopping the chains that won't be more upfront about their products. I know that it is a pain but the pocketbook seems to be the only thing that makes large corporations change their way of doing business.
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#8 blueeyedmanda

 
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Posted 28 July 2007 - 02:53 AM

I received much the same response from Cub Foods, a large grocery chain in midwest.... (could be other places, but I have only seen it in midwest). I thanked them for their response and let them know that I would be doing most of my shopping at the Super WalMart where foods are clearly marked gluten-free. Maybe we need to just stop shopping the chains that won't be more upfront about their products. I know that it is a pain but the pocketbook seems to be the only thing that makes large corporations change their way of doing business.


Thats the way to do it, there are a lot more celiacs out there than grocery stores know. When you find a place that understands and is willing to help you, that is where you are going to direct your business. Everytime I go to Wegmans they are wonderful for celiac. Now I drive out of my way to get to one.
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#9 JennyC

 
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Posted 28 July 2007 - 10:39 AM

I basically got the same response from Kroger/Fred Meyer. Although they do have a list now, but it's small and useless. I just try to stick to the safe brands. Safeway has a fantastic list, it was very helpful in the beginning and they also carry lots of gluten-free cereal. ;)
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Jenny

Son 6 yrs old, Positive blood work, Outstanding dietary response, no biopsy.
Household mostly gluten free since 3/07

Me: HLA-DQ 02 & 0302 (DQ 08), which I ran & analyzed myself!Currently gluten lite, negative tTG, asymptomatic

#10 almostnrn

 
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Posted 30 July 2007 - 04:17 PM

With more and more mainstream brands labeling their products gluten free I have adopted a new theory, If you label it I will buy it. For example I know there are several types of yogurt that are gluten-free but Yoplait now labels their safe products gluten-free so I will buy theirs...I feel like I should reward those companies that are jumping on the bandwagon and helping us out!
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#11 kbtoyssni

 
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Posted 31 July 2007 - 08:37 AM

I do not buy Target Brand (Archer Farms or Market Pantry) for this very reason. One of the problems is that they get their food from another supplier so when you call they have to route you to the proper supplier. The suppliers are generally not set up for individual customer service - they mainly work with large corporations like Target - so it's hard to get a good answer as an individual. Some products have multiple suppliers for the same thing (I know for sure there are several companies that make the Target brand TruTech TVs) so I'm assuming it might be the same situation for food. That's probably why they need to know all the additional info like size, UPC, date purchased, etc. They use this to track exactly which supplier made that lot of food. So basically, I don't buy Target Brand. I'll pay more for the brand that labels gluten-free.
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#12 juliela

 
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Posted 31 July 2007 - 03:23 PM

I do not buy Target Brand (Archer Farms or Market Pantry) for this very reason. One of the problems is that they get their food from another supplier so when you call they have to route you to the proper supplier. The suppliers are generally not set up for individual customer service - they mainly work with large corporations like Target - so it's hard to get a good answer as an individual. Some products have multiple suppliers for the same thing (I know for sure there are several companies that make the Target brand TruTech TVs) so I'm assuming it might be the same situation for food. That's probably why they need to know all the additional info like size, UPC, date purchased, etc. They use this to track exactly which supplier made that lot of food. So basically, I don't buy Target Brand. I'll pay more for the brand that labels gluten-free.



Well- I agree with you. Here is the response from Target:
"Thanks for your additional e-mail. I'll be sure to share your supplemental comments with our grocery team and our executives.

Thanks for shopping with us. I hope we'll see you again soon at Target."


I guess I'll be sticking with Walmart!
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#13 Eriella

 
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Posted 06 August 2007 - 08:26 AM

Unlike everyone here, I got a very specific response. However, I also asked a very specific question about a very specific product (my beloved Hazelnut Coffee pods). Here is what they wrote me:

Dear me,

Thanks for contacting Target with your comments via our Archer Farms "Tell Us" page.

Good News! There are no gluten ingredients in the Archer Farms Hazelnut Coffee Pods or in the facility where the product is made.

Eat Well. Pay Less that's what shopping for groceries at Target is all about. Your comments are a big help to us, and I'll make sure to share them with our grocery team.

Make sure you check out our weekly offers at Target.com by clicking on the SuperTarget link at the bottom of our home page.

Thanks for shopping with us. We'll see you again soon at Target.

Sincerely,

Vicky
Target Guest Relations
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Symptoms on and off my whole life
Major symptoms starting 2005
Zero blood antibodies
Gluten free with positive dietary response since April 2007

#14 NecrochildK

 
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Posted 25 August 2014 - 11:03 PM

This bugs me with all coffees. It's not simply Archer Farms. I don't get how flavored coffees can get by with just "coffee beans" on the ingredients list. Obviously they have flavorings in it, but just "Ingredients: 100% arabica coffee beans", without even saying  "natural and artificial flavors"... It drives me bonkers. I mean there's laws for this in our food and drinks, how does coffee not fall under that?


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#15 kareng

 
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Posted 26 August 2014 - 04:13 AM

Pleas note that this thread is from 2007 - products and ingredients change over that period of time.


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