Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Reply From Arby's
0

11 posts in this topic

I thought I'd share the reply from an Arby's representative when I noticed their "cheesecake poppers were on the gluten-free list and questioned this. Celiacs always have to be alert!

Dear Julie:

Your questions registered by way of the Arby's Guest Feedback system were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs Compliance Officer for Arby's Restaurant Group, Inc. Thank you for your interest in Arby's, and especially for considering our menu in such detail.

0

Share this post


Link to post
Share on other sites


Ads by Google:

Kudos to YOU for taking the steps to do this, and kudos to Arby's for such a thorough reply and plan to correct their mistakes.

0

Share this post


Link to post
Share on other sites

Aw, that's a great reply.

0

Share this post


Link to post
Share on other sites

Arby's website (www.arbys.com) shows that the roast beef minus the bun is gluten free.

When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef :o:angry:. Needless to say, I asked for my money back and left.

I don't know if all Arby's have this practice, or just the one near me.

Cindy

0

Share this post


Link to post
Share on other sites

That is the best reply I have seen from a company - thanking you for seeing their mistake, a promise to correct it, in addition to acknowledging that the customer should not have to find the errors...wow...and it seems that reading thier reply indicates they are acutely aware of the sensitivity of celiacs to cross contamination!

Sandy

0

Share this post


Link to post
Share on other sites




Arby's website (www.arbys.com) shows that the roast beef minus the bun is gluten free.

When I went into Arby's to get some roast beef, I noticed that the staff were wearing gloves, but they did not change them between orders. This told me that the same gloves that had just dipped the gloved hand into the pan of roast beef (No, they did not use tongs) and made a sandwich on a roll, turned around to dip that same hand into the cross contaminated roast beef :o:angry:. Needless to say, I asked for my money back and left.

I don't know if all Arby's have this practice, or just the one near me.

Cindy

I couldn't find anything on the menu except some sauces and a sausage patty. Could you show me where you found roast beef? Im just wondering if Im looking at the wrong part of the menu....lol

0

Share this post


Link to post
Share on other sites
I couldn't find anything on the menu except some sauces and a sausage patty. Could you show me where you found roast beef? Im just wondering if Im looking at the wrong part of the menu....lol

I went to http://www.arbys.com/

Clicked on Nutrition

Clicked Allergens

Clicked Printable Food Allergens

Cindy

0

Share this post


Link to post
Share on other sites
I thought I'd share the reply from an Arby's representative when I noticed their "cheesecake poppers were on the gluten-free list and questioned this. Celiacs always have to be alert!

Dear Julie:

Your questions registered by way of the Arby's Guest Feedback system were forwarded to me, Charles Papa, Food Safety and Regulatory Affairs Compliance Officer for Arby's Restaurant Group, Inc. Thank you for your interest in Arby's, and especially for considering our menu in such detail.

0

Share this post


Link to post
Share on other sites

Only 3 dipping sauces are listed as gluten free. Moreover, this statement alone makes me think that we should all cross Arby's off our lists indefinitely.

"All of our foods are prepared in a common kitchen, and all of our fried foods are prepared in a common oil."

:o

0

Share this post


Link to post
Share on other sites

I found myself at an Arby's today; my in laws were visiting and we went out for lunch. It's their favorite fast food place, and we'd never eaten there.

I was able to get a salad, which had no croutons on it to start, and it was pre-packaged. I checked their allergen menu that was available, and saw that the potato cakes claimed to be wheat free, but I'm glad I didn't get on, based on their lack of dedicated fryers.

I'm feeling a little loopy today, but that could be because I snuck a few bites of roast beef out of my kids' sandwiches. I should know better *doh* Or it could be the giant Dr Pepper; I'm not used to high fructose corn syrup anymore. We ate a lot of sugar this weekend!

0

Share this post


Link to post
Share on other sites
I found myself at an Arby's today; my in laws were visiting and we went out for lunch. It's their favorite fast food place, and we'd never eaten there.

I was able to get a salad, which had no croutons on it to start, and it was pre-packaged. I checked their allergen menu that was available, and saw that the potato cakes claimed to be wheat free, but I'm glad I didn't get on, based on their lack of dedicated fryers.

I'm feeling a little loopy today, but that could be because I snuck a few bites of roast beef out of my kids' sandwiches. I should know better *doh* Or it could be the giant Dr Pepper; I'm not used to high fructose corn syrup anymore. We ate a lot of sugar this weekend!

I got dragged into Arby's a couple of weeks ago and about the only thing I could eat was a salad. Probably the same one as you... but it was prepackaged so it really didn't freak me out too bad. I get the feeling that pretty much everything has gluten in it, whether directly or indirectly, so it's really not on the list of places to choose. Thank goodness for the prepackaged salad though!

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      104,132
    • Total Posts
      919,524
  • Topics

  • Posts

    • OMG!!!! The doc wants her to get sicker & sicker & do further damage so he can diagnose her? Don't do me any favors doc!!! I'm so spitting med right now I can't even speak! Find a new doc, take the records & get a second opinion. Maybe the next doc will have a freaking brain & dx your daughter. She should be dx'd! This is absurd in the extreme. The very least that should happen is the doc give her a dx now & then in a year or 2 have her do a gluten challenge & do a biopsy all over again but seriously, that would be just as cruel as what he's doing now. He's an ASS!
    • Celiac disease may lead to a host of other inflammatory, gluten-related ... Fortunately, Diet Doc offers gluten-free diet plans which are customized to ... View the full article
    • Cyclinglady is absolutely correct, after hours of internet research the only gluten-free food available at JNB is a fast food chain called 'Nandos'. I was hoping for a bit more variety, but I'll take what I get.   
    • I'm so confused about my daughter's diagnosis.  I hope somebody can help.   My 4 year old daughter has a swollen belly, stomachaches, and lots of gas.  She does not have diarrhea or delayed growth.  Because of her symptoms and because it runs in the family (2nd degree relatives) I had her tested for celiac.   She was weak positive for TTG (IGA)  and strong positive for DGP (IGG)   TTG (IGA)  8   (0-3 neg, 4-10 weak positive, greater than 10 positive) TTG (IGG)  2   EMA: Negative DGP (IGG)  47  (0-19 negative, 20-30 weak positive, greater than 30 positive) Last week, she had her endoscopy.  The doctor found inflammation and little holes or bumps on her duodenum.  He started her on prevacid and said based on his observations, he was suspicious of celiac, but he would not be able to confirm until the biopsy came back. The biopsy showed no signs of celiac disease.  He said that he could not diagnose her with celiac without the biopsy report saying there was celiac damage.  He said he would categorize her as a potential celiac, keep her on a gluten diet and redo the endoscopy in a year or two to check for damage again.  My questions are: 1.)  If it is not celiac, something is causing her duodenum to be inflamed and have little holes or bumps on it, right?  Could it be a wheat allergy or gluten sensitivity?  What else could it be and how do they test for it?  Given her elevated celiac antibodies, how likely is it to be anything besides celiac causing the damage?  2.)  How likely are false positives for TTG and DGP?  I've heard they are pretty sensitive and specific.  Does getting two positives make false positives less likely? 3.) What have you done in this situation?  I want her to have an official diagnosis to make things easier at school and to feel confident that we are eliminating gluten permanently for a worthy reason, etc.  But, I'm having a hard time imagining keeping her on gluten and waiting for her to get more sick and have more intestinal damage just for a diagnosis.     Thanks in advance for your help.  I'm so overwhelmed and confused.  I hope someone has some insight and experience that will help clear things up for me.            
    • Yeah I actually live in Japan which is pretty similar, because Coeliac disease is rare over here so is the understanding and accommodating it. When I mention Gluten to some restaurants they think I am talking in English and they are unfamiliar with the word in Japanese.    So it seems I can write off my chances of getting some authentic Chinese gluten-free food at the airport, but at least there is a Thai restaurant in T3 so I won't starve. Its called  'Phrik Thai' for future reference. http://en-shopping.bcia.com.cn/store/739.html  
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

  • Member Statistics

    • Total Members
      61,167
    • Most Online
      1,763

    Newest Member
    georgemathews
    Joined