Utz Potato Chips
Posted 06 March 2008 - 09:19 AM
I am writing to formally request the following:
1. You remove the “gluten free food” text from your potato chips.
2. You denote any and all possible cross contaminants in your products.
I have been diagnosed with Celiac Disease and became violently ill after consuming your “Kettle Classic Potato Chips” on 29th of February, 2008. This included diarrhea, sharp abdominal pain, fatigue and rectal bleeding.
For the health and safety of others, please include appropriate warning labels on your products.
They responded, very promptly, via email with:
"I am sorry to hear that you have recently been ill. Our Kettle Classic potato chips are “gluten free”, with no ingredients that would trigger any effects of celiac sprue disease. As for statements regarding cross contamination, we are adding this type of claim, as well as any allergy claims, as we need to reorder our packaging film."
I am not really sure if this means they KNOW they have cross-contamination issues and their packaging will change, or are flat out saying "our chips didn't make you sick."
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Posted 06 March 2008 - 09:45 AM
The statement on their website does say that the chips are not run on dedicated lines, they wash in between runs, but can't guarantee that a slight residue doesn't remain.
I think what they meant by their answer to you is that they plan on including this cross contamination statement on the packaging in the future. Perhaps they have gotten many complaints?
I hope you feel beter soon--I stick to Lay's Stax Original Flavor chips, not the same as good old kettle-type chips, but safe.
"Life is what happens while you're busy making other plans"
"When people show you who they are, believe them"--Maya Angelou
"Bloom where you are planted"--Bev
Posted 06 March 2008 - 09:55 AM
I was really surprised, they got back to me in less than 2 hours. I hope that their packaging will change soon, but yeah, I never thought I was as sensitive as I am.
I cannot eat the stax, but I fair well with Cape Cod Potato Chips.
Posted 06 March 2008 - 10:11 AM
That does show good customer service that you get a response that quick.
Utz-is also from my neck of the woods!
Friends may come and go but Sillies are Forever!!!!!!!
Posted 10 March 2008 - 07:11 PM
Job 30:27 My bowels boiled, and rested not: the days of affliction prevented me.
Thyroid cyst and nodules, Lactose / casein intolerant. Diet positive, gene test pos, symptoms confirmed by Dr-head. My current bad list is: gluten, dairy, sulfites, coffee (the devil's brew), tea, Bug's Bunnies carrots, garbanzo beans of pain, soy- no joy, terrible turnips, tomatoes, peppers, potatoes, and hard work. have a good day! :-) Paul
Posted 11 March 2008 - 04:06 AM
Friends may come and go but Sillies are Forever!!!!!!!
Posted 11 March 2008 - 05:21 AM
--Son, Lucas, age 7. Gluten-free since May 2007
--Son, Ezra, age 5. Gluten-free 10/13/07. Bipolar tendencies, massively improved on gluten-free diet! He's also allergic to a jillion antibiotics.
--My mother has Celiac Disease, dx'ed by Positive Blood Tests and Biopsy. Diagnosed Sarcoidosis 6/08.
--Myself, Gluten-free since 8/07
Time heals all hurt of heart... but time must be won.
Posted 25 July 2008 - 10:20 AM
I am having a SEVERE reaction to the newly labeled, newly gluten-free marked Honey BBQ flavor. I can't think of a word stronger than severe.
They were completely un-phased by my call to them informing them something is not OK, and had no answers for why if this flavor 'has been gluten-free for so long', why is there incorrect info on their website stating the chips, wavy or not in honey bbq AREN'T gluten-free..
I'm so angry.
diagnosed by biopsy
inconclusive blood work
100% dietary response
Posted 03 February 2009 - 04:58 PM
I must say that I am really disappointed in UTZ. You are irresponsibly mislabeling your products "gluten free", leading the consumer to believe that there is no danger of cross contamination. I have been diagnosed with Celiac disease and had been doing really well on the gluten free diet until eating your "crisp all natural potato chips". I spent all day in the emergency room today after reacting to your product.
I've have now visited several on-line forums related to your product misrepresentation. Many people have posted their communications to your company about this issue and your responses. A year ago a representative of your company assured one poster that you were going to change the labeling to include a warning about cross-contamination. Interestingly, the package I bought yesterday includes absolutely NO such warning - one year later no less. Has this package really been sitting in a warehouse for a whole year - or is your company really that greedy? You are willing to put the 100,000 diagnosed Americans (and an estimated additional 2.9 million undiagnosed) at risk because - what - you don't think Celiac disease is a real thing?
I want to let you know that I am beginning an aggressive anti-utz campaign and will be posting this information from blog spots to you-tube. I shall encourage other sufferers to do the same until your packaging changes. We 100,000 may not represent a large portion of your consumer base, but thanks to the internet we can really do some serious PR damage. Maybe when your company is visiting the metaphorical emergency room, puking and bleeding your profits away, the label will change? I guess we'll see.
Sorry UTZ. No-one should have to suffer what I suffered today simply because a greedy company doesn't feel like changing it's packaging.
With absolute sincerity,
I urge anyone who has had a similar experience to email the company then post your experience in every gluten-free blog spot you can find!!
Take care all.
Posted 03 February 2009 - 05:37 PM
LYME diagnosed 11/2010, allergic to wheat, Hashimoto's Thyroiditis, allergic to all grasses, most trees, dust
Mom to 9 year old dd, lyme, diagnosed 11/2011, highly gluten intolerant, epilepsy w/ generalized seizures, mitocondrial markers, malabsorption, recurring candida - Gluten-free Casein-free since 9/16/08. Diagnosed with P.A.N.D.A.S. 6/20/09, seizure free since going gluten-free!
and 10 yr old dd, Lyme diagnosed 11/2011, severe dust allergy, allergic to most trees/grasses/weeds. Positive gluten intolerance testing. Gluten Free since 12/09/08. Diagnosed with P.A.N.D.A.S. 6/20/09
Posted 03 February 2009 - 08:25 PM
Posted 09 October 2010 - 11:58 AM
Posted 29 October 2012 - 04:22 AM
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