Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Cracker Barrel
0

15 posts in this topic

I sent Cracker Barrel an email requesting information on their ingredients and if any items on their menu were gluten-free and this is the response I received:

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store.

0

Share this post


Link to post
Share on other sites


Ads by Google:

Another place to mark off the list!! Wow... that is unbelieveable.

0

Share this post


Link to post
Share on other sites

That is a sad response. <_< They just avoided the question altogether.

0

Share this post


Link to post
Share on other sites

Yes--they didn't even come close! I'd write back and tell them this and ask them to please answer your question...and I don't believe there are degrees of celiac--you have it or you don't--some may have symptoms with small amounts and some might not, but all of us are equally celiac. :)

0

Share this post


Link to post
Share on other sites

Accidentally double posted--and just deleted the duplicate information.

Edited by Coulter
0

Share this post


Link to post
Share on other sites




I bet it is a mistake.

Ask for clarification and cut 'n' paste the response you received.

Bronco

0

Share this post


Link to post
Share on other sites

I've never seen so many words mean so little.

0

Share this post


Link to post
Share on other sites

I'm really sorry for the response you got! Here is the response I received from them.

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:

Sugar Cured Ham

Pork Chops

Carrots

Green Beans

Grits

Grilled Chicken

Mashed Potatoes

Sweet Potato Casserole

Bacon

Apples

Hamburger no glutens added (without Bun)

Corn

Applesauce

Country Ham Steak

Eggs

Baked Potato

Sliced Turkey Breast

Baby Lima Beans

Brown Rice

Colby Cheese

Please let me know if you have further questions or concerns regarding our menu items.

Again, we do appreciate receiving your message. We certainly hope to have the opportunity to serve you again soon.

Sincerely,

Nicole Shaw

Guests Relations Representative

Cracker Barrel Old Country Store, Inc.

Hope this helps! I have eaten there several times and have not had any problems! Hope you have better luck!

0

Share this post


Link to post
Share on other sites
Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:

Two things bother me there:

A) There aren't varying degrees of celiac--you have it or you don't--only symptomatic sensitivity varies.

B)They say this is a list of items that don't have any "added" gluten...sounds like a cover-their-back (euphemism) statement. So is there gluten in something already?

0

Share this post


Link to post
Share on other sites

Take it easy guys,

They are at least trying to help.

Again, I would ask for clarification. Aftrer the responses we get from Outback and PF Changs (which still makes me ill), we expect all other restaurants to measure up.

I would say this place has a large amount of cross-contamination -- same with Bob Evans and any "diner-esque" place. These places have high school kids and less skilled cooks on the line.

Sad to say, but I would not feel safe eating there or any diner unless they made my food in a separate pan....all of it.

JMO........

0

Share this post


Link to post
Share on other sites

I emailed Cracker Barrel and asked my questions again, and ask them to please clarify their response to me, but I haven't received a response.

The waiter was young, but he did listen to me when I explained to him the foods that I couldn't eat. I was in Dallas for an appointment with a doctor and was traveling when I stopped in Cracker Barrel. The waiter ask the cook about the items that would be safe, and that is what I ordered. Grilled fish, vegetables and apples. I became very sick within 20 minutes after eating. I knew there was a chance of cross-contamination, but I feel that can exist in any restaurant. All I ask is that the restaurant make an honest attempt at preparing a safe meal, and if they can't do that to please tell me, and I will go to another one.

I am not surprised that a young waiter or even a cook wouldn't know about Celiac or gluten-free food, but I would expect that the Corporate office of a chain, the size of Cracker Barrel, would have a better knowledge of Celiac.

0

Share this post


Link to post
Share on other sites

I just got a response back from Cracker Barrel today:

Thank you for taking the time to share your comments with all of us here at Cracker Barrel Old Country Store. We're always pleased to hear from our guests.

At the present time we do not have the nutritional information for gluten that you have requested. I'm sure in the near future this will be available for our Guests.

We look forward to seeing you in one of our locations again soon.

Sincerely,

Bonnie Raymond

Guests Relations Representative

Cracker Barrel Old Country Store, Inc.

0

Share this post


Link to post
Share on other sites

Okay...so when we combine the original response with Kaiti's response and broncobux's contamination experience there, I think we can effectively strike that from our list of accomodating restaurants/chains.

0

Share this post


Link to post
Share on other sites

I went to one in Juction City Kansas and told the watress the situation and how important it was for my son on to get anything with glutten in it or touch any thing. She was very nice my son had grilled chicken and greenbeans and he did just fire with it. I was very happy with my service. I think that it will always depend on where you are at and how willing they are to work with you. But we were in Wichita KS and went to an Outback and my son got sick from it.

0

Share this post


Link to post
Share on other sites

Thanks for the nice reply. I also went to a Cracker Barrel (in Texas) this past weekend and had no problems whatsoever with the wait staff. They were very accomodating. You have to remember that all these restaurants do not have wait staff that are trained to know what allergies people have to all foods. I remember a time when I didn't even know what Celiac Disease was (When I found out that I had it! ! !) Give these people some time! They will eventually come around. Speak with the manager or chef personally and most will be very helpful!

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      104,352
    • Total Posts
      920,503
  • Topics

  • Posts

    • I already did. Thats how i found the place. Its amazing to actually go to a restraunt again.
    • This is EXACTLY what happens to me. It has twice now and both times was after both glutening episodes but once it was the day after and the other time it was a week and a half. So I'm still not sure if it's related or strange bug bites...

      Did they stop happening when she stopped being glutened? Did you decide they were definitely related? I'm really confused by this and would love to know whether to insecticide my house or....
    • Thankyou both! I was wondering if my high levels left much doubt on the diagnosis. I don't see the GI until the 15th Sep and I don't think I can stand to eat gluten in that time. If he tells me to I will do so after then. After 25 years of symptoms I don't think there is much chance of healing my bowel In a couple of weeks. I'm actually terrified of the damage they might find. But I think I will need the endo since there may be other things going on with me. So great they didn't put your son through the biopsy! Once I have a formal diagnosis I have my kids to worry about also. I can't even stand the thought of my daughter having a blood test. I think she would need to be sedated as she is so fearful and pain sensitive. My son is not yet 2 so I don't think they will test him. I'm feeling so off at the moment. I think I have some anxiety and reflux going on complicating things quite a bit.
    • My son's antibodies were 300. Based on his extremely high levels, his pediatric GI suggested genetic testing instead of the biopsy. Genetic testing can't diagnose celiac on its own but combined with such high levels, the gi dr was confident a positive genetic test would confidently diagnose celiac. He warned that biopsies are small snapshots of the intestine and can miss damage. He said this is an approach used very often in Europe but not as much in the US. What sold me on that approach was the ability to put my son directly on a gluten free diet instead of waiting three weeks for the biopsy, during which time he would continue to eat gluten and feel terrible. I'm not sure if this is more common with younger patients though (our son is two), based on the idea that he's had less time to inflict damage that would show in a biopsy? We are very happy that we immediately started the gluten free diet and chose the genetic testing. Our son got the proper diagnosis and his recent number shows a drop to 71 after only 4.5 months gluten free! Not sure if this helps. Good luck and I hope you feel better soon!
    • We have been off gluten for a while now, and symptoms return when I've allowed gluten full meals… so something still isn't sitting right with me.  Checking with her doc about seeing a pediactric GI although I'm not sure how long that will take since we live in small town America. I know she didn't get at least one of the recommended full panel tests but maybe two, can someone help clarify, or is she missing two? DGP for sure and possibly EMA? And if I understand what I'm reading in other posts that the DGP can be more accurate? Thanks Her blood panel results: Ttg ab iga <.5u/ml ttg igg <.8u/ml aga ab iga <.2 u/ml aga an igg <.7u/ml iga 61mg/dL  
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

    There are no registered users currently online

  • Member Statistics

    • Total Members
      61,417
    • Most Online
      1,763

    Newest Member
    Suzette Porter
    Joined