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Cracker Barrel


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14 replies to this topic

#1 bmorrow

 
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Posted 04 March 2005 - 07:55 AM

I sent Cracker Barrel an email requesting information on their ingredients and if any items on their menu were gluten-free and this is the response I received:

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance.

Again, we do appreciate receiving your message. We certainly hope to have the opportunity to serve you again soon.


I couldn't believe that they didn't even attempt to answer my question.
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#2 Guest_gfinnebraska_*

 
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Posted 04 March 2005 - 08:44 AM

Another place to mark off the list!! Wow... that is unbelieveable.
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#3 KaitiUSA

 
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Posted 04 March 2005 - 08:47 AM

That is a sad response. <_< They just avoided the question altogether.
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Kaiti
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Gluten-free since January 2004
Arkansas

Jeremiah 29:11- "For I know the plans that I have for you, declares the Lord, plans for you to prosper and not harm you,plans to give you a hope and future"

"One Nation, Under God"

Feel free to email me anytime....jkbrodbent@yahoo.com

#4 celiac3270

 
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Posted 04 March 2005 - 11:51 AM

Yes--they didn't even come close! I'd write back and tell them this and ask them to please answer your question...and I don't believe there are degrees of celiac--you have it or you don't--some may have symptoms with small amounts and some might not, but all of us are equally celiac. :)
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#5 celiac3270

 
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Posted 04 March 2005 - 11:51 AM

Accidentally double posted--and just deleted the duplicate information.

Edited by Coulter, 04 March 2005 - 11:52 AM.

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#6 VegasCeliacBuckeye

 
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Posted 05 March 2005 - 02:16 PM

I bet it is a mistake.

Ask for clarification and cut 'n' paste the response you received.

Bronco
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#7 debmidge

 
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Posted 07 March 2005 - 03:16 AM

I've never seen so many words mean so little.
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Husband has Celiac Disease and
Husband misdiagnosed for 27 yrs -
The misdiagnosis was: IBS or colitis
Mis-diagnosed from 1977 to 2003 by various gastros including one of the largest,
most prestigious medical groups in northern NJ which constantly advertises themselves as
being the "best." This GI told him it was "all in his head."
Serious Depressive state ensued
Finally Diagnosed with celiac disease in 2003
Other food sensitivities: almost all fruits, vegetables, spices, eggs, nuts, yeast, fried foods, roughage, soy.
Needs to gain back at least 25 lbs. of the 40 lbs pounds he lost - lost a great amout of body fat and muscle
Developed neuropathy in 2005
Now has lymphadema 2006
It is my opinion that his subsequent disorders could have been avoided had he been diagnosed sooner by any of the dozen or so doctors he saw between 1977 to 2003

#8 rmaz74

 
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Posted 07 March 2005 - 09:48 AM

I'm really sorry for the response you got! Here is the response I received from them.

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:


Sugar Cured Ham
Pork Chops
Carrots
Green Beans
Grits
Grilled Chicken
Mashed Potatoes
Sweet Potato Casserole
Bacon
Apples
Hamburger no glutens added (without Bun)
Corn
Applesauce
Country Ham Steak
Eggs
Baked Potato
Sliced Turkey Breast
Baby Lima Beans
Brown Rice
Colby Cheese

Please let me know if you have further questions or concerns regarding our menu items.

Again, we do appreciate receiving your message. We certainly hope to have the opportunity to serve you again soon.

Sincerely,



Nicole Shaw
Guests Relations Representative
Cracker Barrel Old Country Store, Inc.

Hope this helps! I have eaten there several times and have not had any problems! Hope you have better luck!
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#9 celiac3270

 
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Posted 07 March 2005 - 11:52 AM

Thank you for taking the time to contact us here at Cracker Barrel Old Country Store. We appreciate receiving your inquiry and we do understand your concern.

We are aware that some folks do suffer from gluten intolerance. It is our understanding that, depending upon the person, there are many levels, types, and degrees of gluten intolerance. Please find below a short list of menu items that do not have added glutens:

Two things bother me there:

A) There aren't varying degrees of celiac--you have it or you don't--only symptomatic sensitivity varies.
B)They say this is a list of items that don't have any "added" gluten...sounds like a cover-their-back (euphemism) statement. So is there gluten in something already?
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#10 VegasCeliacBuckeye

 
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Posted 07 March 2005 - 06:24 PM

Take it easy guys,

They are at least trying to help.

Again, I would ask for clarification. Aftrer the responses we get from Outback and PF Changs (which still makes me ill), we expect all other restaurants to measure up.

I would say this place has a large amount of cross-contamination -- same with Bob Evans and any "diner-esque" place. These places have high school kids and less skilled cooks on the line.

Sad to say, but I would not feel safe eating there or any diner unless they made my food in a separate pan....all of it.

JMO........
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#11 bmorrow

 
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Posted 07 March 2005 - 07:45 PM

I emailed Cracker Barrel and asked my questions again, and ask them to please clarify their response to me, but I haven't received a response.

The waiter was young, but he did listen to me when I explained to him the foods that I couldn't eat. I was in Dallas for an appointment with a doctor and was traveling when I stopped in Cracker Barrel. The waiter ask the cook about the items that would be safe, and that is what I ordered. Grilled fish, vegetables and apples. I became very sick within 20 minutes after eating. I knew there was a chance of cross-contamination, but I feel that can exist in any restaurant. All I ask is that the restaurant make an honest attempt at preparing a safe meal, and if they can't do that to please tell me, and I will go to another one.

I am not surprised that a young waiter or even a cook wouldn't know about Celiac or gluten-free food, but I would expect that the Corporate office of a chain, the size of Cracker Barrel, would have a better knowledge of Celiac.
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#12 KaitiUSA

 
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Posted 11 March 2005 - 01:02 PM

I just got a response back from Cracker Barrel today:

Thank you for taking the time to share your comments with all of us here at Cracker Barrel Old Country Store. We're always pleased to hear from our guests.

At the present time we do not have the nutritional information for gluten that you have requested. I'm sure in the near future this will be available for our Guests.

We look forward to seeing you in one of our locations again soon.

Sincerely,



Bonnie Raymond
Guests Relations Representative
Cracker Barrel Old Country Store, Inc.
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Kaiti
Positive bloodwork
Gluten-free since January 2004
Arkansas

Jeremiah 29:11- "For I know the plans that I have for you, declares the Lord, plans for you to prosper and not harm you,plans to give you a hope and future"

"One Nation, Under God"

Feel free to email me anytime....jkbrodbent@yahoo.com

#13 celiac3270

 
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Posted 11 March 2005 - 01:13 PM

Okay...so when we combine the original response with Kaiti's response and broncobux's contamination experience there, I think we can effectively strike that from our list of accomodating restaurants/chains.
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#14 scaredparent

 
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Posted 15 March 2005 - 01:14 PM

I went to one in Juction City Kansas and told the watress the situation and how important it was for my son on to get anything with glutten in it or touch any thing. She was very nice my son had grilled chicken and greenbeans and he did just fire with it. I was very happy with my service. I think that it will always depend on where you are at and how willing they are to work with you. But we were in Wichita KS and went to an Outback and my son got sick from it.
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#15 rmaz74

 
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Posted 15 March 2005 - 02:35 PM

Thanks for the nice reply. I also went to a Cracker Barrel (in Texas) this past weekend and had no problems whatsoever with the wait staff. They were very accomodating. You have to remember that all these restaurants do not have wait staff that are trained to know what allergies people have to all foods. I remember a time when I didn't even know what Celiac Disease was (When I found out that I had it! ! !) Give these people some time! They will eventually come around. Speak with the manager or chef personally and most will be very helpful!
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