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Cheesecake Factory - gluten-free Menu


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7 replies to this topic

#1 lt1981

 
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Posted 21 April 2010 - 08:15 PM

I spoke with a manager at our local Chicago cheesecake factory yesterday and he had just received a phone call from corporate advising him that in 6 months Cheesecake Factory would be launching a new gluten free menu.
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#2 Lycopene

 
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Posted 23 April 2010 - 07:14 AM

That's is interesting. I loved the Cheesecake Factory. I just hope they take proper precautions while preparing the meals. Who knows when it's new. I probably wouldn't eat there for a few months after they first started... haha.
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#3 BobSh

 
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Posted 05 May 2010 - 12:29 PM

I spoke with a manager at our local Chicago cheesecake factory yesterday and he had just received a phone call from corporate advising him that in 6 months Cheesecake Factory would be launching a new gluten free menu.

I can only hope. this place had become my favorite restaurant.
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#4 c575506

 
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Posted 04 August 2010 - 09:56 PM

We went to the Cheesecake Factory in Kansas City, MO for dinner on Sat., July 31. We specifically mentioned that my husband is very sensitive to Gluten and please make sure his order is gluten free when we ordered. My husband ordered the steak and steamed broccoli and asked for no seasoning but salt and pepper. The steak was great. However, when my husband worked on the broccoli in the separate dish, he saw a piece of noodle in the bottom of the dish. So, we asked for the manager about how exactly the broccoli was prepared. He told us that the broccoli was actually boiled in the noodle pot, but he could ASSURE us that my husband shouldn't feel a thing due to his experience of serving other Gluten free customers the same broccoli. He didn't apologize for the mistake at all but told us that we could call back to the restaurant if my husband did feel ill the next day. I was very upset by his attitude of careless and neglect. My husband started feeling fatigue and foggy headed on the way home. He had a important business meeting on Monday and he needed to prepare for the seminar he was giving. At that point, he had no condition to do any preparation. I filed a complaint through the corporate website. All we wanted is for them to aware of the problem and admit their mistake. How else are they going to learn about Gluten?! How can we trust the "Gluten Free" menu if they didn't know what it mean?!
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#5 kareng

 
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Posted 05 August 2010 - 06:18 AM

I wish I had known before you went. That one messed up regular orders that aren't gluten-free so I would not expect them to handle special requests well.
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#6 modiddly16

 
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Posted 06 August 2010 - 03:57 AM

I've always been led to believe that Cheesecake Factorys were not safe for any celiac because they refused to offer up any gluten free items. Your husband is much more daring then I ever have been in my 6 1/2 years as a Celiac...especially if I know that I have something important to do that week..you wouldn't catch me eating out anywhere! It's nice that they are considering a gluten free menu but until they do a complete overhaul of their kitchen and how it operates, I doubt I'll try it.
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#7 chante

 
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Posted 16 August 2010 - 02:58 PM

We went to Cheesecake Factory today for my son's birthday. When we were seated I asked if they had a gluten-free menu and the waitress said they didn't have anything gluten-free. I asked, specifically, nothing gluten-free? She said besides the salads, dry, they couldn't offer me anything. I was so put off by this statement, "they couldn't offer me anything." I asked about the salad dressing, ranch and she said every one of their dressings had gluten. She asked me if I really needed gluten-free, I wanted to get up and walk out but didn't because I wasn't going to spoil my 6 year olds day. I ended up ordering the Ahi salad, dry. It contained lettuce, tomato, avocado and ahi. It was good, even with EVOO and Balsamic but the lack of help just about killed me. On a $100 bill, she got a small tip. I get every restaurant won't provide a gluten-free menu but the lack of menu support by the staff is the part that kills me.
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#8 modiddly16

 
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Posted 17 August 2010 - 04:13 AM

Wouldn't you rather they be honest then attempt to help you out and you get sick from it? I know that I would!
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