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Discrepencies In Paper And Online Menu At Outback

angel-jd1

By angel-jd1
in Gluten-Free Restaurants

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angel-jd1 Community Regular
angel-jd1
Posted

Went to outback yesterday (only my 2nd visit ever). Found that the paper menu had changed at this location and doesn't include some of the favorites (or at least what I was planning on ordering) . HOWEVER online they are still listed as gluten free. Anyone have any idea what is going on? Some of the items on the paper menu not listed gluten-free anymore were alice springs chicken, roasted garlic mashed potatoes and the chocolate thunder from down under.

I have written them the following letter and will post the info when I recieve any about it. I just don't want others to be as disapointed as I was on my visit. If you have any info on the changes let me know.

-Jessica

:rolleyes:

I visited a Outback location yesterday and the menu that they had was different from the online menu. I had visited that location previously and had ordered the alice springs chicken and garlic mashed potatoes.

This time when I went the gluten free menu did not list them as being gluten-free. It also did not list the chocolate thunder from down under with a gluten-free labeling beside it.

I am now confused and very disapointed in my visit. I live over an hour away from any outback location and had went specifically to have the mashed potatoes and chicken. However the trip was basically a waste because of the menu discrepencies.

I would like to know which menu is correct the online menu or the paper menu at the restaurant. I am not happy with my long disapointing trip to outback.

Sincerely,

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angel-jd1 Community Regular
angel-jd1
  • Author
Posted

Here is the quick response that I got from them. Clears up my question, but not my waste of time and money on an overpriced hamburger patty and baked potato. GRRR <_<

-Jessica :rolleyes:

Good Day,

I'm very sorry - an oversight was made by our printer.

Our gluten-free menu that is listed on our website is correct - the Alice Springs

Chicken and Garlic Mashed Potatoes along with the Chocolate Thunder from

Down Under are Gluten Free.

Again, I apologize and appreciate your e-mail to help us correct this oversight.

Thank you,

Lilah

Purchasing

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mommida Enthusiast
mommida
Posted

I would send a copy of both the letter and response to the location you ate at. The location should give you a gift certificate or some other incentive to try their establishment again. It is hard enough to find places to eat when you need gluten free and you should be able to enjoy the Outback.

Laura

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angel-jd1 Community Regular
angel-jd1
  • Author
Posted

I called the location where I had eaten and told them about the menu mixup. The manager thanked me and appologized and after I kinda drew out the phone call he said he would send me a gift cert to try it again! ha Yeah!! I get to go back to outback (says the poor college grad)

-Jessica :rolleyes:

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mommida Enthusiast
mommida
Posted

Save room for the chocolate thunder from down under!

I hope you have a great time.

Laura

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