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Dove Chocolate


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5 replies to this topic

#1 rtc

 
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Posted 08 September 2010 - 11:43 AM

Talked to them today about their sugar-free silky peanut butter
candy.Their phone number leads to a very nice setup where they
provide allergy info including gluten;turns out that all Dove
candy is OK,according to their phone setup.
But... this particular item was not mentioned so talked to
a rep ;turns out that while all the candy is fine as to ingredients
it is made on lines that might expose it to CC.
So it could be contaminated.....or not.
Had a nice talk and "educated" the rep to the fact that the
product being "gluten-free" is not enough;it must also be free
of CC,too or else it is not "gluten-free";we really can't afford
being gluten testers.
It is sad how a company would go to all this trouble and fuss
and yet not know this.
The rep is now aware that a "little" gluten does as much harm
as a "lot" of it.
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#2 Lisa

 
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Posted 08 September 2010 - 01:41 PM

Talked to them today about their sugar-free silky peanut butter
candy.Their phone number leads to a very nice setup where they
provide allergy info including gluten;turns out that all Dove
candy is OK,according to their phone setup.
But... this particular item was not mentioned so talked to
a rep ;turns out that while all the candy is fine as to ingredients
it is made on lines that might expose it to CC.
So it could be contaminated.....or not.
Had a nice talk and "educated" the rep to the fact that the
product being "gluten-free" is not enough;it must also be free
of CC,too or else it is not "gluten-free";we really can't afford
being gluten testers.
It is sad how a company would go to all this trouble and fuss
and yet not know this.
The rep is now aware that a "little" gluten does as much harm
as a "lot" of it.


I have never had the product you spoke of. But, I think that it will be hard to find a product that can guarantee it's "gluten free" status unless it is independently tested. Legally and financially, most companies won't do it.

Even though many products contain no gluten ingredients, to declare that it is "gluten free" (which is voluntary at this point in time in the US, and no standard is established), would be a liability issue.

So, because a company won't declare a produce "gluten free", does not mean that it not gluten free, and safe for people who have Celiac to consume.
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Lisa

Gluten Free - August 15, 2004

"Not all who wander are lost" - JRR Tolkien

#3 Lisa

 
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Posted 08 September 2010 - 02:02 PM

But very glad that you took time to educated a customer service rep. :)
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Lisa

Gluten Free - August 15, 2004

"Not all who wander are lost" - JRR Tolkien

#4 jerseyangel

 
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Posted 08 September 2010 - 02:28 PM

Talked to them today about their sugar-free silky peanut butter
candy.Their phone number leads to a very nice setup where they
provide allergy info including gluten;turns out that all Dove
candy is OK,according to their phone setup.
But... this particular item was not mentioned so talked to
a rep ;turns out that while all the candy is fine as to ingredients
it is made on lines that might expose it to CC.
So it could be contaminated.....or not.
Had a nice talk and "educated" the rep to the fact that the
product being "gluten-free" is not enough;it must also be free
of CC,too or else it is not "gluten-free";we really can't afford
being gluten testers.
It is sad how a company would go to all this trouble and fuss
and yet not know this.
The rep is now aware that a "little" gluten does as much harm
as a "lot" of it.


Being more sensitive to cross contamination, I have learned that I must always check with a company about shared lines, etc. All I expect is a straight answer so I can decide for myself if I want to consume the product.
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Patti


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#5 Lisa

 
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Posted 08 September 2010 - 02:50 PM

Being more sensitive to cross contamination, I have learned that I must always check with a company about shared lines, etc. All I expect is a straight answer so I can decide for myself if I want to consume the product.



Yes, Patti is right :) . It might take more exploring, if you tend to be sensitive.
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Lisa

Gluten Free - August 15, 2004

"Not all who wander are lost" - JRR Tolkien

#6 rtc

 
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Posted 09 September 2010 - 05:14 AM

Yes, Patti is right :) . It might take more exploring, if you tend to be sensitive.


Thanks to all of you for your comments.
I was a bit too sensitive re: Dove and their
CC policy;they did all they had to do and
more than many do.
After two years of gluten-free living it appears that
the challenge is not in avoiding the obvious
things,but in trying to avoid the CC ones.
Sometimes it's "mission impossible".
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