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Now Here's Some Custome Service! (Pf Changs)


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12 replies to this topic

#1 Monklady123

 
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Posted 22 March 2011 - 03:58 AM

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol: :lol: :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha :D
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#2 kareng

 
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Posted 22 March 2011 - 04:06 AM

We have been to 3 different PF Changs in 3 different cities. They have all been great! We do find that it is salty and I tend to eat too much. This last time was on Spring Break. we all order from the gluten-free menu.. I had my handy 15 yr old boy with me. This insures I can't over eat. :P
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Thanksgiving dinners take 18 hours to prepare.  They are consumed in 12 minutes.  Half-times take 12 minutes.  This is not a coincidence.  - Emma Bombeck
 
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#3 ravenwoodglass

 
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Posted 22 March 2011 - 04:53 AM

I've never had a problem with them either. I just wish they had one closer and weren't located at a huge mall that I hate the driving hassle with. :( My DS when he is in town will take the half hour drive (one way) to get me the spicy chicken and snow peas and garlic that is my favorite. He will be coming home for a visit soon and I can't wait to see him and to indulge in my favorite dishes.
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Courage does not always roar, sometimes courage is the quiet voice at the end of the day saying
"I will try again tommorrow" (Mary Anne Radmacher)


celiac 49 years - Misdiagnosed for 45
Blood tested and repeatedly negative
Diagnosed by Allergist with elimination diet and diagnosis confirmed by GI in 2002
Misdiagnoses for 15 years were IBS-D, ataxia, migraines, anxiety, depression, fibromyalgia, parathesias, arthritis, livedo reticularis, hairloss, premature menopause, osteoporosis, kidney damage, diverticulosis, prediabetes and ulcers, dermatitis herpeformis
All bold resoved or went into remission with proper diagnosis of Celiac November 2002
Some residual nerve damage remains as of 2006- this has continued to resolve after eliminating soy in 2007

Mother died of celiac related cancer at 56
Twin brother died as a result of autoimmune liver destruction at age 15

Children 2 with Ulcers, GERD, Depression, , 1 with DH, 1 with severe growth stunting (male adult 5 feet)both finally diagnosed Celiac through blood testing and 1 with endo 6 months after Mom


Positive to Soy and Casien also Aug 2007

Gluten Sensitivity Gene Test Aug 2007
HLA-DQB1 Molecular analysis, Allele 1 0303

HLA-DQB1 Molecular analysis, Allele 2 0303

Serologic equivalent: HLA-DQ 3,3 (Subtype 9,9)

#4 TSA

 
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Posted 22 March 2011 - 05:28 AM

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol: :lol: :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha :D


Thank you for your post! I have not been to PF Changs, but now thats what I'm craving! I'm leaving on vacation and I hope I don't have any problems eating out. It can be a hassel! Enjoy your gift card! Tammy
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Tammy

Celiac since Nov. 2010

#5 ndw3363

 
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Posted 22 March 2011 - 06:14 AM

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving. :)
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#6 catsmeow

 
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Posted 22 March 2011 - 06:18 AM

I've never eaten PF Changs but have read here how it's great for gluten free. When my family wants Chinese we've just been ordering from our regular place and I just eat something else, since our regular place delivers and PF Changs doesn't. But, lately I've been craving fried rice, so we ordered from PF Changs and ds drove over to get it. (we learned they have curbside pickup which makes the no-delivery thing better, lol).

Anyway, I ate it two nights ago, woke up feeling okay, but by mid-morning I had that gluten headache and a few tmi intestinal issues. All I'd had for breakfast was my normal coffee and Udi's toast (from a loaf that I'd already been eating from with no problems.)

I had noticed on the chicken in my fried rice that there was a coating and I wondered if they'd gotten mixed up. So I called and talked to the manager. She went to talk to the chef, and came back with a complete list of every ingredient in the dish. The coating was egg and corn starch. She explained how the gluten-free area of the kitchen is entirely separate, how they use dedicated utensils, cutting boards, woks, etc.

So I said well maybe I got some crumbs from my toaster or something (it's a toaster oven and I never have problems, but you never know...). She said "well, I'm 99.9% sure that your problems weren't from our food. But, would you mind if we sent you a $25.00 gift card? I'd hate for you to come away with a bad memory of your first time eating our food."

Would I mind? :lol: :lol: :lol:

She also suggested a few things to order next time that are highly recommended by other gluten-free customers -- lettuce wraps and mongolian beef, specifically.

Would I mind a gift card? hahahahahaha :D



****LIKE**** Button! Would you mind a gift certificate????? Do birds fly????? Ha ha ha ha....How awesome to get a $25 gift card! PF Changs do aim to please!
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You've cat to be kitten me right meow

Wheat Allergy-April 2010
Gluten Intolerant-April 2010
Dairy/casien intolerant-Aug 2012
Lactose intolerant- Aug 2012
Soy Intolerant-November 2012
October 2012- I learned that I am 1/2 Irish with a strong family history of Gluten Intolerance/Celiacs. I will never know If I am Celiac because I will never eat gluten again in order to test postive, it's poison and I do not ever want to feel the way I felt before implementing the gluten free diet EVER again!!!

#7 kareng

 
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Posted 22 March 2011 - 06:22 AM

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving. :)


My Favs, too! I have been told several times that they give the fortune cookies because people want the fortune even if they can't eat the cookie. One waitress offered to open it & read the fortune so I wouldn't have to touch it. I am the only one gluten-free but the gluten-free menu has everything we want so we all order gluten-free.

A little secret: the regular meats are marinated in gluten-free sauces. :ph34r:
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Thanksgiving dinners take 18 hours to prepare.  They are consumed in 12 minutes.  Half-times take 12 minutes.  This is not a coincidence.  - Emma Bombeck
 
dancing-turkey.gif
 
 
 
 

 


#8 IrishHeart

 
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Posted 22 March 2011 - 07:38 AM

Oh boy oh boy!! :lol: I cannot wait to heal more and eat some Chinese food.....I'll keep this place in mind for later...yum

uh...just one question...how do we non-soy eaters navigate around that ...??
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"Life is not the way it's supposed to be. It's the way it is. The way we cope with it makes the difference." Virginia Satir

"The strongest of all warriors are these two - time and patience." Leo Tolstoy

"If you want to lift yourself up, lift up someone else" Booker T. Washington

“If idiots could fly, the sky would be like an airport.”― Laura Davenport 

"Do or do not. There is no try. "-  Yoda.

"LTES"  Gem 2014

 

Misdiagnosed for 25+ years; Finally Diagnosed with Celiac  11/01/10.  Double DQ2 genes. This thing tried to kill me. I view Celiac as a fire breathing dragon --and I have run my sword right through his throat.
I. Win. bliss-smiley-emoticon.gif


#9 kareng

 
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Posted 22 March 2011 - 08:09 AM

Oh boy oh boy!! :lol: I cannot wait to heal more and eat some Chinese food.....I'll keep this place in mind for later...yum

uh...just one question...how do we non-soy eaters navigate around that ...??


Look on the website & maybe email them about the soy. I have heard they can make stuff without the gluten-free soy sauce. Might not be quite the same but probably still good.
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Thanksgiving dinners take 18 hours to prepare.  They are consumed in 12 minutes.  Half-times take 12 minutes.  This is not a coincidence.  - Emma Bombeck
 
dancing-turkey.gif
 
 
 
 

 


#10 IrishHeart

 
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Posted 22 March 2011 - 08:11 AM

thanks, karen!! ;)
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"Life is not the way it's supposed to be. It's the way it is. The way we cope with it makes the difference." Virginia Satir

"The strongest of all warriors are these two - time and patience." Leo Tolstoy

"If you want to lift yourself up, lift up someone else" Booker T. Washington

“If idiots could fly, the sky would be like an airport.”― Laura Davenport 

"Do or do not. There is no try. "-  Yoda.

"LTES"  Gem 2014

 

Misdiagnosed for 25+ years; Finally Diagnosed with Celiac  11/01/10.  Double DQ2 genes. This thing tried to kill me. I view Celiac as a fire breathing dragon --and I have run my sword right through his throat.
I. Win. bliss-smiley-emoticon.gif


#11 ravenwoodglass

 
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Posted 22 March 2011 - 09:11 AM

Ravenwood - those are both my favs as well!! I ate there last week and had an excellent experience. I got my order to go - although, they did throw in a fortune cookie - I politely handed it back to get rid of temptation. She apologized and said "sorry it's just a habit to give them to everyone". No harm done since they are wrapped in plastic. They are a bit expensive, but I find one order makes two meals so it's great when I want to splurge. Their flourless chocolate dome with berries is the best dessert on the planet too. Great - now I'm having a craving. :)


Another thing to add to that order. Now I'm craving that spicy chicken and chocolate! Have to drive for an appoinment that's half way there this week....maybe I'll chance the traffic.
I find it makes at least two meals also, even when my son and I just split an order there is still some left over.
  • 0
Courage does not always roar, sometimes courage is the quiet voice at the end of the day saying
"I will try again tommorrow" (Mary Anne Radmacher)


celiac 49 years - Misdiagnosed for 45
Blood tested and repeatedly negative
Diagnosed by Allergist with elimination diet and diagnosis confirmed by GI in 2002
Misdiagnoses for 15 years were IBS-D, ataxia, migraines, anxiety, depression, fibromyalgia, parathesias, arthritis, livedo reticularis, hairloss, premature menopause, osteoporosis, kidney damage, diverticulosis, prediabetes and ulcers, dermatitis herpeformis
All bold resoved or went into remission with proper diagnosis of Celiac November 2002
Some residual nerve damage remains as of 2006- this has continued to resolve after eliminating soy in 2007

Mother died of celiac related cancer at 56
Twin brother died as a result of autoimmune liver destruction at age 15

Children 2 with Ulcers, GERD, Depression, , 1 with DH, 1 with severe growth stunting (male adult 5 feet)both finally diagnosed Celiac through blood testing and 1 with endo 6 months after Mom


Positive to Soy and Casien also Aug 2007

Gluten Sensitivity Gene Test Aug 2007
HLA-DQB1 Molecular analysis, Allele 1 0303

HLA-DQB1 Molecular analysis, Allele 2 0303

Serologic equivalent: HLA-DQ 3,3 (Subtype 9,9)

#12 Monklady123

 
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Posted 22 March 2011 - 09:28 AM

Flourless chocolate dome with berries???? omg...

{adding to my list}
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#13 jerseyangel

 
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Posted 22 March 2011 - 09:51 AM

Flourless chocolate dome with berries???? omg...

{adding to my list}

You will be very happy you did--it's incredible :D
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Patti


"Life is what happens while you're busy making other plans"

"When people show you who they are, believe them"--Maya Angelou

"Bloom where you are planted"--Bev




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