Get email alerts Get Celiac.com E-mail Alerts  




Celiac.com Sponsor:
Celiac.com Sponsor:




Ads by Google:






   Get email alerts  Subscribe to FREE Celiac.com email alerts

Romano's Macaroni Grill
0

13 posts in this topic

I dined at Romano's Macaroni Grill in Reading, MA tonight and went with what I assumed would be a safe choice - a caesar salad. I went over the restaurant's gluten free policy and made sure to inform my waitress of how serious it was the my meal be gluten free (no croutons, requesting my salad be mixed in a clean bowl, etc). When I received my meal, I again verified with her that it had been cooked gluten free. My mind was put at ease and the meal was enjoyable - until the last bite. As soon as I put that last bite in my mouth a distantly familiar taste flooded my mouth. As I tried to place it, the taste finally hit me....a crouton. Panic ensued and as I examined my dish I found 4 crouton crumbs at the bottom of my dish. Sure enough, less than an hour later I was experiencing the all too familiar bloat and stomach pain.

I will never eat at this restaurant again and I urge you to take caution when choosing this restaurant as well. I took all necessary precautions and despite being assured multiple times by waitstaff and management that my meal was prepared gluten free it was not. If they can't even get a simple caesar salad correct (dressing was on the side so they didn't even have to mix it!) how can you trust them with anything else.

Be cautious and think twice before choosing this establishment.

0

Share this post


Link to post
Share on other sites


Ads by Google:

Call them tomorrow around 10:30 and ask to speak to the manager. Tell them what happened. Then email the corporate office and repeat what happened. They don't have much of a gluten-free menu but they should still be told. Who knows, maybe someone will care. If they offer you a grit cert, take it. Donate it to the high school for a prize for kids that can eat it. Or give it to your minister.

0

Share this post


Link to post
Share on other sites

This has happened to me so many times at so many places, I usually won't even order salads unless I know there are no croutons in the place at all. Gluten isn't even an issue for me but I do have food allergies and croutons can make me sick. Sorry to hear that it happened to you.

0

Share this post


Link to post
Share on other sites

I actually had a good experience the other day in Indiana. I came to meet some family,and just prepared myself not to eat...just enjoy the company. The waitress asked why and then what food allergies. I told her that I'm allergic to everything and that it's no use. She brought me the allergy menu anyway, and I ordered grill chicken with asparagus. i told them only to use olive oil. It was good and I didn't react. The waitress said that she personally oversaw that the food was prepared safely too. She did say that she had a nephew with severe allergies, so she was aware.

0

Share this post


Link to post
Share on other sites

Macaroni Grill locations now have gluten-free penne pasta, which is prepped using separate cookware.

0

Share this post


Link to post
Share on other sites




I don't know that I would write off an entire chain. Corporate can put as many rules and such in place as they want to. The problem ulitmately lies in the particular location and more specifically, the people that you are dealing with and that are dealing with your food. I would definitely call the restaurant and I would also call corporate. It needs to be brought to their attention. They will never know that there is a problem if you don't tell them. And if they get enough complaints, they will get tired of hearing bad things about a specific location and it will be taken care of!

0

Share this post


Link to post
Share on other sites

Macaroni Grill locations now have gluten-free penne pasta, which is prepped using separate cookware.

Thanks! I don't see this listed on their menu on the website, but it has been confirmed on Facebook.

0

Share this post


Link to post
Share on other sites

I've had the "crouton" issue (croutons, tortilla strips, chinese fried noodles) in every restaurant I've ever visited. We rarely go out anymore.

Not absolutely related... my oldest daughter was the manager of a Macaroni Grill. Knowing my issues, she used to serve a regular customer who had a young daughter w/ celiac. She would take care of them personally... taking the gluten-free pasta they brought from home and cooking it up in a clean pot. Those parents were SO grateful that they could take their daughter to a restaurant and eat safely. Wish there were more managers like that.

0

Share this post


Link to post
Share on other sites

Miss Molly,

Sorry you had a bad experience at Romano's Macaroni Grill. Since you are in the area, you might try the Seadog Brewery in Woburn. ( I know, the name is a little scary for celiacs!) I can vouch for a safe gluten free eating out experience there...salads and especially the pizza. They are a small new england based chain worth traveling for.

Hope you're feeling better!

Mamacita

0

Share this post


Link to post
Share on other sites

I have had three issues with cross contamination at Romanos. The first two times was a gluten containing pasta being mixed with my gluten free pasta order. The third was simply a waiter not knowing what was gluten free and not, as the chicken with the gluten free pasta that was order was breaded. Each time the meal was comped but come on.

0

Share this post


Link to post
Share on other sites

I've been to Macaroni Grill twice now and have had good experiences both times. I ordered the grilled chicken spiedini and it says to make it gluten free, you order without the vegetables that it usually comes with. So I ordered steamed vegetables instead and it came with broccolini and asparagus. Delicious both times! MG is now my favorite gluten free restaurant! Yay for finding a place you trust!

0

Share this post


Link to post
Share on other sites

I went to Macaroni Grill for lunch with coworkers.  I'd checked previously online and found that they had a gluten-free menu, so I had high hopes.  When I ordered, I told the server about my food allergies, and she seemed to understand.  When the food was brought out, mine was actually brought separately from everyone else's (I was happy to see they went to such pains!).  By the time I finished my meal though, I was already having the usual gluten issues.  Obviously the food got cross-contaminated somehow.  I won't be going back there.

0

Share this post


Link to post
Share on other sites

Not had a problem with Macaroni Grill.  I think it depends on how educated the servers are to their allergy menu.

0

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now
0

  • Forum Statistics

    • Total Topics
      104,636
    • Total Posts
      921,532
  • Topics

  • Posts

    • Oh, and as I mentioned in my own post on pain, xanax. I swear. I tried it just to deal with the occasional panic I had at weird scary symptoms and clueless doctors. I am not a fan of long term use. But I recently found that .25 mg seems to aid with the neuropathic pain. It does not go away, but it helps. 
    • It does sound like a Glutening and you are just a few months into the diet.  It might help if you read our Newbie 101 thread under the "Coping" section.   Here is some information about rice milk: https://www.verywell.com/is-rice-dream-gluten-free-562354 Many, many celiacs are often lactose intolerant temorarily or permanently if you are naturally genetically inclined.  When I am glutened, I lose the ability to digest lactose for a while.   Salad?  Great but it can be rough on a sore gut!  Think soups, stews, easy-to-digest foods that you prepare yourself until you feel better.  Did your folks give you salad after a bout of flu?  Or did you stick with jello and broth?  I am intolerant still after three years to garlic and onions (the lactose resolved, thankfully).  You have a leaky gut (Google zonulin and Dr. Fasano who is a leading celiac researcher to verify that this is true) and that means you can become intolerant to anything (hopefully, just temporarily).   If you are 100% sure that you have had no access to gluten....did you eat out lately?.....then see your doctor.  Remember, celiac disease symptoms can change.  And here is the biggie.....it can take weeks, months or years to heal from celiac disease.  Two months in is nothing, really.  Why?  It takes time to figure out the diet and time for antibodies to come down.  celiac disease is an autoimmune disorder triggerEd by gluten.  once triggered it can go on and on damaging your gut especially with repeated glutenings (accidental or through cross contamination). I hope you feel better soon!  
    • I concur! I literally feel your pain as well. Like, at the moment, lol. Did you have an endo to see inflammation or damage? I am close to begging my GI for carafate or something to coat and protect. How about testing your antibodies to see if they are still rising? I read somewhere here rice milk may not be a good option.  Folks here have also suggested to me to stick with whole foods. Limit processed. Especially stuff that is not certified gluten-free, like chex. I think small amounts of gluten are in processed foids and can add up. I too reacted to lettuce the other day like I was ingesting glass. My sibling  had a food sensitivity panel done and it came back positive for a few things he had been eating a lot of. He can now eat them, but had to cut them out of his diet. Lettuce is probably on mine.  I have been drinking carrot and pomegranate juice,  dandelion root tea with hiney, aloe water, lots of squash, fish. Mild, no garlic, no onions or hot sauce. No coffee. It sucks.  Inflammation can tick off other organs, you mention a "Pain below". Not exactly sure which side, but certainly call your doc Monday. Sooner if the pain increases.
    • You should see a GI specialist before you go gluten free.  They should do a upper endoscopy to check for celiac damage.  Colonoscopy won't show anything related to celiac.  Also no you should not feel worse on gluten free, you should feel better.
    • So ok, I get the pain/bloating thing, but it still feels so crazy. But my god, I look 6 months preggers after dinner and 4 months the rest of the time. How long will this last?! I have not gained any weight but have to hide me belly now. I can hardly breath! Omg, that does take me back to pregnancy.  I had "acute marked focal duodenditis" a few weeks ago and an elevated DGP. the pain sometimes makes me seriously think I must be bleeding somewhere. It is actually worse then 3 weeks ago. Although many of the other glutening symptoms are finally vanishing. Even my mid and lower back is tender to touch. Sometimes it burns, aches or like someone is stabbing me in my side. My ribs hurt and everything is tender.  I am on protonix and fish oil. I have a prn for xanax which helps the pain (off market use for muscle relaxant).    I am fair skinned and notice a red under-the-skin discolored rash that comes and goes on my upper stomach. Sometimes it travels down one side. Not itchy. Almost like I can actually see the inflammation under my skin.  1) when will I stop looking knocked up?  2) Any other fair-skinned folks notice a purpleish-red rash on your bellies? It mostly goes away and comes back, which I tske to be a good sign. 
  • Upcoming Events

  • Blog Entries

  • Recent Status Updates

  • Who's Online (See full list)

  • Member Statistics

    • Total Members
      61,639
    • Most Online
      3,093

    Newest Member
    NickyW_UK
    Joined