Travelling On "Carnival Victory"
Posted 10 July 2012 - 04:34 PM
Posted 07 August 2012 - 03:54 PM
Good morning Mrs. Bruno:
Mr. Arison has forwarded your letter to my attention for handling as concerns of this nature fall under my purview. It's my pleasure to respond on his behalf.
I'm sorry you feel that our call center agents and supervisory staff did not give your issues the attention they deserve. I can assure you that the concerns you've raised have been addressed by the appropriate management team and reviewed thoroughly. Nonetheless, we’re very sorry your dining experience was not all you'd hoped it would be and that our genuine concern has not made the impact as intended.
We are also concerned with the poor impression you were left with regarding your special dietary requirements. Carnival values our guests with special needs and we make every effort to accommodate these requests. Towards this end, it is our goal to have a variety of gluten-free products onboard our ships at any given time.
Mrs. Bruno, although we respect your continuing interest in this matter, our position remains the same. I am sorry that you remain displeased and regret we cannot come to an understanding. At this point, I must advise you that we are unable to give this matter any further consideration.
I take the opportunity to reiterate our sincere apologies previously expressed and leave you with my best wishes.
Guest Care Specialist
Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 |
Posted 21 August 2012 - 01:58 PM
misdiagnosed for 25 years!
just as i was getting my affairs in order to die of malnutrition...
gluten free 7/2010
blood test negative
celiac confirmed by endoscopy 9/2010
only YOU can prevent forest fires - smokey t. bear
have a nice day
Celiac.com - Celiac Disease Board Moderator
Posted 22 September 2012 - 05:59 PM
I did talk to some of the staff and they generally have a contract for several months and then they rotate out. Just like any land based restaurant personnel turnover introduces risk.
Posted 24 November 2012 - 08:36 PM
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