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Amazing Service At Red Robin In Minnesota
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Today I broke down and went to RED ROBIN. I normally avoid them because I don

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Had outstanding service at some good RR just like you.

Some are franchised and just don't care

I always recommend calling ahead first you'll know by the way they answer your questions whether or not they are, gonna be good:

I have found excellent responses from corporate every time I've written

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Red Robin is one of our "go to" places here in Toledo area. Both locations are great & I just ask for their food allergen menu when I enter. They bring one of their updated ones printed from online that covers all the major food allergens & what can be ordered. Asking for the specific menu from the hostess is my 1st step in letting them know I have special food allergen needs. They alert the wait staff who we have found to be well trained. Once I came across a trainee who was going to take my order without writing it down... guess he figured he was young & likely thought he had a great memory! :P I kindly requested he please write my order down as I could become VERY ill if it wasn't sent into the kitchen correctly. He pulled out some paper & didn't take long for the manager to arrive at our table to make sure of my order. ;) Was the only time I had even a smiggle of an issue with wait staff at RR before or since. If I ever have questions the staff is knowledgeable & thoughtful enough to recheck with the manager if they are in doubt about something they question or I ask about. I'm ovo vegetarian but hubsters loves a good burger... I don't usually eat french fries so that is where I MAJORLY indulge (sometimes at least 2 reorders) in their bottomless fries. If I've not quite hit my veggie needs that day then I'll also have a small side salad. However, my heart sings with my fill of RR's fries (sans Red Robin seasoning, of course). Know others have had a less that positive experience at times but we have found it consistently a safe place, as long as one calls ahead with questions on dedicated fryer, etc. plus allows the staff know kindly their needs when entering. You can go on their website & sign up for a Red Robin Royalty card or get one @ local RR then sign up on net. You'll get RR e-mails re: specials, notices of new menu items & you even get a FREE Gourmet burger for your birthday! I entered hubsters birthday so we're heading there next month to "celebrate". This month it's an "out of pocket" visit to Biaggi's for a gluten-free dairy-free pizza for my special day! Enjoy... life is just tooooo short!

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So far I have been at various Red Robins in California, Oregon, Washington and Idaho and had excellent service at all. I usually ask for the kitchen manager just to be sure that they use separate fryers, etc. Most of the RR's use Udi's buns. It's a treat!

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Had the worst restaurant experience of my life in a Red Robin, but it's nice to hear that they aren't all terrible.

Even if the food had been gluten free, the crumbs all over the table, touching the clean silverware, definitely weren't. Eeww!

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My local RR is one of my go to places (Burlington NC). When I tell the server I need my food to be gluten free, they are always on top of it, the kitchen manager always comes out to check on me no matter how busy they are and I have not gotten sick from eating there. I love that they have a dedicated area to cook and prepare my food and I don't worry about cross contamination.

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    • I figured I would update those who were wondering.  I have gotten the appt. so far moved up to August 30. I am waiting to have gene testing done via swab for all 3 of my kiddos tomorrow. My daughters celiac antibodies came up negative but her IgA is low which the ped said could cause false negative antibodies for celiac so she will need to see a GI dr. also. The pediatrician is going to call the GI to try to get them in sooner. I am keeping them all on a gluten diet until the GI dr. decides what to do. I am on the cancellation list already for my son, however I am not going to be persistent with my phone calls to them until I have the results of the gene test. I really want that result in my hand before going to the GI dr if I can. Maybe if he is positive, along with his bloodwork and my history they can forgo the endoscopy. But he will eat gluten till then.  My husband and I have been very honest and upfront with him as to what is going on and the possibility of the endoscopy and what that entails and although scared in general he seems ok after assuring him that since I have it he has me to help him every step of the way.  Going through his current diet with him I realized that he is truly on such a low gluten diet that I am actually surprised his bloodwork shows antibodies at all!  So I told him to make a list of allllll the gluten he could possibly think of eating and he needs to pound it until the GI visit or endoscopy. Funny thing is everything he keeps thinking of to want to eat...is already gluten free!  The other night we were at a friends and he asked if he could be done with his hotdog. I made him finish just the bread 😂 Thanks for your help and advise and I will keep y'all posted on both kids!  My oldest is a ok as far as all his antibodies. Just actually had a follow up for other immune issues and all his levels are now normal!
    • I like your plan Cara, I may have to include it in my sons.    Poor little guy is still very very sick. I think he is resisting and cheating, despite having the support of two other siblings and a 100% gluten-free home. 
    • Despite it being a nightmare, I did wait for my kids to get biopsies. At one point I had one severely ill child gluten-free and two more waiting having to eat it. It was worth the wait though and I think long term a biopsy may be worthwhile, especially for school. I have already had issues with schools and camps so having a firm diagnosis has been helpful. 
    • Knowing that the reaction to gluten in celiacs is an uncalled for immune system reaction, I was thinking of how a cure would be possible. Maybe a medicine that somehow turns off the immune system. The only thing that i've heard do that... HIV.  obviously that's way worse than celiac. Just some food for thought.
    • Well, you can probably get an apple or something.  You might be able to get someone to boil you some eggs.  But be careful of things like nuts that should be naturally gluten free.  They have almost always been soaked in a flavor solution that usually containes caramel coloring, "soy" (wheat) sauce and other aditives.  If I am really hungry and must eat in a Chinese restaurant, I order plain white rice and steamed vegetables.  But even so, you must monitor it carefully.  The rice sometimes has other substances added to give it a better texture, and very often the vegetables have in fact had "just a little bit" of soy sauce added.  To be fair, celiac disease is hardly ever found in East Asians, so understandably people are not tuned it to it.  Also, culturally, with the exception of fruits, it is generally thought that the flavor of foods needs to be enhanced, so it is had to find anything natural even in the "western" gorceries. Even in the western restaurants, be careful.  Fish and meat and often vegetables are usually pre-marinated. I will not even attempt to address the issue of cross-comtamination, since that is a whole higher order of things. I do know what I am talking about; I have celiac and have worked here for nearly 7 years.  
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