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Amazing Service At Red Robin In Minnesota
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Today I broke down and went to RED ROBIN. I normally avoid them because I don

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Had outstanding service at some good RR just like you.

Some are franchised and just don't care

I always recommend calling ahead first you'll know by the way they answer your questions whether or not they are, gonna be good:

I have found excellent responses from corporate every time I've written

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Red Robin is one of our "go to" places here in Toledo area. Both locations are great & I just ask for their food allergen menu when I enter. They bring one of their updated ones printed from online that covers all the major food allergens & what can be ordered. Asking for the specific menu from the hostess is my 1st step in letting them know I have special food allergen needs. They alert the wait staff who we have found to be well trained. Once I came across a trainee who was going to take my order without writing it down... guess he figured he was young & likely thought he had a great memory! :P I kindly requested he please write my order down as I could become VERY ill if it wasn't sent into the kitchen correctly. He pulled out some paper & didn't take long for the manager to arrive at our table to make sure of my order. ;) Was the only time I had even a smiggle of an issue with wait staff at RR before or since. If I ever have questions the staff is knowledgeable & thoughtful enough to recheck with the manager if they are in doubt about something they question or I ask about. I'm ovo vegetarian but hubsters loves a good burger... I don't usually eat french fries so that is where I MAJORLY indulge (sometimes at least 2 reorders) in their bottomless fries. If I've not quite hit my veggie needs that day then I'll also have a small side salad. However, my heart sings with my fill of RR's fries (sans Red Robin seasoning, of course). Know others have had a less that positive experience at times but we have found it consistently a safe place, as long as one calls ahead with questions on dedicated fryer, etc. plus allows the staff know kindly their needs when entering. You can go on their website & sign up for a Red Robin Royalty card or get one @ local RR then sign up on net. You'll get RR e-mails re: specials, notices of new menu items & you even get a FREE Gourmet burger for your birthday! I entered hubsters birthday so we're heading there next month to "celebrate". This month it's an "out of pocket" visit to Biaggi's for a gluten-free dairy-free pizza for my special day! Enjoy... life is just tooooo short!

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So far I have been at various Red Robins in California, Oregon, Washington and Idaho and had excellent service at all. I usually ask for the kitchen manager just to be sure that they use separate fryers, etc. Most of the RR's use Udi's buns. It's a treat!

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Had the worst restaurant experience of my life in a Red Robin, but it's nice to hear that they aren't all terrible.

Even if the food had been gluten free, the crumbs all over the table, touching the clean silverware, definitely weren't. Eeww!

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My local RR is one of my go to places (Burlington NC). When I tell the server I need my food to be gluten free, they are always on top of it, the kitchen manager always comes out to check on me no matter how busy they are and I have not gotten sick from eating there. I love that they have a dedicated area to cook and prepare my food and I don't worry about cross contamination.

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