Hope that your Wednesday is going well.
After seeing this note this morning, I wanted to send a quick message. I work on the marketing team at Boston Pizza and we'd love to help look into your feedback further.
We're quite proud of our offering of GlutenWise options for our Guests and we've had great feedback from the Celiac community. It's something that we've devoted a significant amount of time into developing and have relied on members of the Celiac community for feedback and input along the way. Additionally, we take customer service and food quality extremely seriously so if there's ever an instance where our standards aren't exceeded then we want to help look into things.
At this time, we'd like to involve some additional members of our team to look into your specific visit . Can you please email me (firstname.lastname@example.org) any additional details (ie. location, any additional order info, etc) and your direct contact details?
Hopefully we can win back your confidence. Look forward to hearing from you,
-on behalf of Boston Pizza
I am not sure what else to tell you. I have talked with the local manager - and while you say that the Celiac community has given great feedback, the local manager has said that many celiac customers are very disappointed with the pizza and pasta. I don't want to talk to any more people in marketing because they don't listen. They act like I am the only one who does not like the product which basically implies I am a liar when I say I am not. Most people don't complain, they just never go back. If you are so proud of your GlutenWise options, how many times (specifically) have you eaten it with your family and friends? I find marketing people talk about things that they have not actually experienced. If you look at the regular menu and all the choices that regular customers can choose from and then compared that to the GlutenWise Menu, would you honestly say that Boston Pizza has made dining out for celiacs a priority? If you honestly think that, the conversation can't go any further. There are too many other restaurants that are actually trying. The only reason I even went to BPs was because I won a gift certificate. If I win another I will give it away.