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lpellegr

Member Since 01 Oct 2004
Offline Last Active Feb 27 2015 10:05 AM
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Topics I've Started

No Printed gluten-free Menu At Red Robin

22 February 2015 - 08:28 AM

I stopped at a Red Robin yesterday for the first time in about 10 years, because I knew they could do gluten-free, but the hostess told me they no longer print the information because "all the allergy information is on our website".  So when I sit down there, there is no information I can use on the menu, and I have to either rely on the server's memory or find someone with internet access.  The hostess told me that someone could bring an iPad around for me.  Really?  This is the best they can do?  Is this how Red Robin does it everywhere or was it just this place that doesn't print anything out for customers?  

 

I understand that they don't want to print out expensive menus in case their selections change, but you'd think they could at least have a current copy of their online allergy lists printed out.  The food was so mediocre (including a gluten-free burger bun that disintegrated halfway through, leaving my hands covered with sticky crumbs) that I don't plan to go back, but I want to write to someone and register a complaint.