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lpellegr

Member Since 01 Oct 2004
Offline Last Active Jun 20 2015 08:30 AM
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Topics I've Started

gluten-free (Sort Of) On Holland America

18 June 2015 - 05:05 AM

I took a cruise on the MS Amsterdam, and as they recommended I contacted them about gluten-free food 90 days ahead of time.  They sent me a form to fill out about what gluten-free items I wanted - pancakes, pizza crusts, bread, muffins, etc, for each day of the trip.  So did I get that?  Heck no.  In the main (fancy) dining room I got 2 pieces of toasted gluten-free bread with each meal (and tough as nails  - nobody took me up on my dare to eat it), but there was no sign of the stuff I requested, or of any way to ask for it.  I would not have trusted the staff of the buffet to handle it safely anyway - no idea whether they had separate toasters, but I doubt it.  I did get an offer of gluten-free pasta at one of the optional restaurants, but didn't take it.  Clearly they were not in the gluten-free loop and that form I filled out was a sham.  I managed to find safe food, but it certainly was limited.  At least I didn't go home with the notorious cruise extra pounds.  The main dining room staff seemed to mostly understand my needs, and gave me the next day's menu each night to pick out some items that they would check for me, so that was good, but the buffet was clueless.  I will be contacting Holland America to tell them about this.


No Printed gluten-free Menu At Red Robin

22 February 2015 - 08:28 AM

I stopped at a Red Robin yesterday for the first time in about 10 years, because I knew they could do gluten-free, but the hostess told me they no longer print the information because "all the allergy information is on our website".  So when I sit down there, there is no information I can use on the menu, and I have to either rely on the server's memory or find someone with internet access.  The hostess told me that someone could bring an iPad around for me.  Really?  This is the best they can do?  Is this how Red Robin does it everywhere or was it just this place that doesn't print anything out for customers?  

 

I understand that they don't want to print out expensive menus in case their selections change, but you'd think they could at least have a current copy of their online allergy lists printed out.  The food was so mediocre (including a gluten-free burger bun that disintegrated halfway through, leaving my hands covered with sticky crumbs) that I don't plan to go back, but I want to write to someone and register a complaint.


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