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Questions & Answers


What is celiac disease?

Celiac disease, also known as gluten intolerance, is a genetic disorder that affects 1 in 133 Americans. Symptoms of celiac disease can range from the classic features, such as diarrhea, weight loss, and malnutrition, to latent symptoms such as isolated nutrient deficiencies but no gastrointestinal symptoms. The disease mostly affects people of European (especially Northern European) descent, but recent studies show that it also affects Hispanic, Black and Asian populations as well. Those affected suffer damage to the villi (shortening and villous flattening) in the lamina propria and crypt regions of their intestines when they eat specific food-grain antigens (toxic amino acid sequences) that are found in wheat, rye, and barley. Oats have traditionally been considered to be toxic to celiacs, but recent scientific studies have shown otherwise. More information on celiac disease can be found by visiting Celiac.com.

 

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Q: How will my order be sent to me?

We shp via your choice of USPS Bulk Mail (takes about 1-3 weeks) or USPS Priority (takes about a week).

 

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Q: Do I need to register to shop?

In most cases you do not need to Create An Account to check out. If you do Create An Account you will be able to log in and track your order, view past order, re-order past orders, and much more--which is why we advise you to Create An Account. For your security our site will not store your credit card information. Some of our products do require you to Create An Account for example to purchase or use a Gift Voucher you must do so.

 

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Q: What if I forget my password?

Just click here and follow the directions.

 

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Q: How does the Celiac.com Store handle shipping charges?

Shipping charges are automatically added to your order when go through the check out process. You will have an opportunity to review your entire order, including shipping costs, BEFORE you submit your order. The shipping amount depends on these things:

  1. Where you live;
  2. How much your order weighs;
  3. What type of shipping method you select;

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Q: Does the Celiac.com Store ship internationally?

No 

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Q: How do I pay for my order?

A: When you are done shopping and are in the check out process you will be asked to enter your American Express, Visa, MasterCard or Discover Card, OR you can select Paypal  to pay for the order. Your browser will send to the Celiac.com Store's secure server data that is 128-bit encrypted, which is a very high level of security that is many times more secure than a standard telephone call. Note: You will have an opportunity to review your order, including the shipping costs, BEFORE you submit your order. For your security our site will not store your credit card information.

 

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Q: Is it safe to pay for my order with a credit card? (see our Privacy Policy)

A: Yes. Your private information is safe at the Celiac.com Store. For your security our site will not store your credit card information.

All of your Celiac.com Store transactions are protected by powerful Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards supported by Microsoft Internet Explorer 3.0 or later, Netscape 3.0 or later, and other popular browsers. SSL encrypts your credit card number, name, address, and phone number before they travel over the Internet. This makes doing business over the Internet more secure than purchasing by telephone.

 

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Q: Will my personal information remain confidential?

A: Yes. Celiac.com Store will not sell or distribute any of your personal information to anyone. For your security our site will not store your credit card information.

See our Privacy Policy for more information on this topic.

 

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Q: Trouble ordering? - HELP!

Most problems encountered by our shoppers turn out to be caused by outdated browsers, and this is especially true for anyone who gets an error message when they try to check out. SSL certificates in browsers periodically expire and it is necessary to upgrade your browser with the latest version if this happens. You can download the latest version of your browser for free via the Internet. We recommend that you use FireFox, Google Chrome, or Microsoft Internet Explorer to place your order. Be sure that your browser or fire wall are not set to block cookies, which our site uses to communicate with your computer.

Please try your order again and let us know if you have any trouble.

 

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Q: Are the products sold on the Celiac.com Store guaranteed?

Items can be returned when in new, resellable condition, within 20 days of purchase.

To get pre-authorization for a return send an e-mail.

 

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Q: How do I return a product?

To get pre-authorization for a return send an e-mail.

 

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Gift Voucher Issues

Please see our Gift Voucher FAQ if you have any problems buying, sending or using our Gift Vouchers.

 

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How do I access my Journal of Gluten Sensitivity subscription?

After purchasing a downloadable product simply log back into our site and you will be in your "My Account" area. Click on the "My Downloads and Newsletters" link. Customers who order our "1 Time Downloads" will have 7 days to download their product, while those who subscribe for a year will have 365 days of 24/7 access to their subscriptions.

 

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Company Contact Information

Note: Customers who created an account and want to check the status of their order can simply log in to our site to track their order.

Customer Service: E-mail Us (Recommended).

Corporate Headquarters:

Celiac.com Store
122 Calistoga Road, #222
Santa Rosa, CA 95409

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