Jump to content

  • You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.


  • Celiac.com Sponsor (A1):
    Celiac.com Sponsor (A1-M):

how best to phrase inquiries

keezyfresh

By keezyfresh
in Super Sensitive People

Recommended Posts

keezyfresh Apprentice
keezyfresh
Posted

What is the best way to phrase an email to a company, when trying to investigate whether or not their product(s) is safe for a super sensitive to consume? here's an example of an email correspondence that turned out favorably: 

Thank you for contacting MillerCoors. We appreciate your interest in our products.

Crispin Brown's Lane Cider is brewed and filled with equipment dedicated to only Crispin products. In order for Crispin to be certified as gluten free it has to pass standards set by the Gluten Intolerance Group, this includes gluten free ingredients and elimination of cross contamination. We hope you found this information helpful.

Thanks again for contacting MillerCoors.

Sincerely, 

MillerCoors Consumer Affairs Department
Ref: Case#N22302690
------------------------------------------------------------------


hi, i am a super-sensitive celiac and am wondering about any possible trace gluten being present in your products, the brownslane classic dry cider in particular. is this made in a dedicated gluten-free facility or at least gluten-free equipment? also are their any additives/fining agents or anything used in the brewing process that could contain gluten? and lastly, what gluten-free certification organization do y'all use and what ppm level do you test down to?

 

here's another one that i just sent out:

hi, I'm a super-sensitive celiac and am wondering about your organic seaweed and organic chips. are they made in a gluten-free facility? was any of your equipment bought used from companies who make gluten products? are your ingredients sourced from gluten free growers/facilities? sorry to be a hassle, i just like to be extra cautious when it comes to any processed food, because i react to levels well below 10 ppm of gluten.

 
thanks
Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


keezyfresh Apprentice
keezyfresh
Posted
  • Author

what do y'all think? any suggestions? am i missing anything?

Jmg Mentor
Jmg
Posted
11 minutes ago, keezyfresh said:

what do y'all think? any suggestions? am i missing anything?

It's good but this will arrive in the inbox of a  doubtless overworked customer service operative. Their first impulse will be to send you a standard generic boilerplate text copied and pasted from the website.Your objective is to get the best most comprehensive possible answer. Ideally by getting them to reach out to the production staff. So my suggestion would be to show them that you've done the work already and checked their site for info and that you require further info than the standard blurb:

I checked your website FAQ and note your committment to excellence etc etc. I appreciate the information provided. However due to my condition it would be helpful to have answers to the following questions, are they made in a gluten-free facility?

I wouldn't include this: 

was any of your equipment bought used from companies who make gluten products?

as if they're claiming a gluten free facility it wouldn't be relevant. The main point would be was it cleaned and now used for gluten-free which goes back to the first question. I very much doubt they'd start telling you the history of their plant machinery in any case!

Hope this of help :)

 

 

 

keezyfresh Apprentice
keezyfresh
Posted
  • Author

makes sense. thanks

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. wellthatsfun
      - wellthatsfun posted a topic in Introduce Yourself / Share Stuff
      0

      my favourite human being ever

      i have mentioned my boyfriend before, particularly pertaining to how supportive and cautious he has been since my diagnosis in june 2025. constantly cooking amazing gluten free meals for me, reading labels like a hawk, keeping me safe. but a new challenger has approached recently. he has been hired at kfc. he's not just a front-of-house cashier or anything...
    2. Aretaeus Cappadocia
      - Aretaeus Cappadocia replied to JForman's topic in Coping with Celiac Disease
      8

      7yo struggling!

      Actually, human agriculture only started 10-12,000 years ago, while the Neanderthals were gone by 30,000 years ago (and greatly diminished long before then).
    3. Aretaeus Cappadocia
      - Aretaeus Cappadocia replied to JForman's topic in Coping with Celiac Disease
      8

      7yo struggling!

      In addition to the other advice offered, perhaps you could identify some good recipes for gluten-free treats that you could make at home with your child, and maybe make a little fuss over how good gluten-free treats are. I regularly make gluten-free banana bread with different recipes that use buckwheat, garbanzo bean, etc flours, gluten-free ginger snaps...
    4. Aretaeus Cappadocia
      - Aretaeus Cappadocia commented on Jefferson Adams's article in Origins of Celiac Disease
      8

      Celiac Disease Linked to Neanderthal Ancestry

      From the original post: "Some indicate negative effects, with putative links to various diseases as measured by genome-wide association studies (Sankararaman et al. 2014. Simonti et al. 2016)." ---> The links in the original post lead to a different article. I think these might be the correct links: "The landscape of Neandertal ancestry in present...
    5. Aretaeus Cappadocia
      - Aretaeus Cappadocia commented on Jefferson Adams's article in Diagnosis, Testing & Treatment
      4

      Scientists Make Major Advance in Autoimmune Disease Therapy

      The main use for leukapheresis is to mitigate (not cure) certain blood disorders, particulary certain types of blood cancer. It's kind of like "thinning the herd" when your body makes too many white blood cells. Doesn't fix the underlying problem, but it buys some time. The car-T people utilize the same technology to collect enough T cells (a type of...
  • Celiac.com Sponsor (A19):

  • Member Statistics

    • Total Members
      134,112
    • Most Online (within 30 mins)
      10,442
    greatsocalgal
    Newest Member
    greatsocalgal
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):

  • Forum Statistics

    • Total Topics
      121.7k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Upcoming Events

  • Posts

    • wellthatsfun
      my favourite human being ever

      By wellthatsfun · Posted

      i have mentioned my boyfriend before, particularly pertaining to how supportive and cautious he has been since my diagnosis in june 2025. constantly cooking amazing gluten free meals for me, reading labels like a hawk, keeping me safe. but a new challenger has approached recently. he has been hired at kfc. he's not just a front-of-house cashier or anything, he is cooking in the back, getting covered in flour. obviously this is quite the hurdle for both of us to deal with. but this is the positive part. he changes out of his uniform after his shift and places his contaminated clothes in a plastic bag, and thoroughly washes his hands, arms and face in the bathroom. then said bag is placed in the boot of our car, far away from me. he doesn't touch me or set foot near me until he's clean and knows he won't contaminate  me or the car. and tonight, after his tiring shift cooking gluten chicken, he took it upon himself to make us an amazing orange and thyme roast chook with rice flour gravy for dinner. it was incredible. i'm just lost for words lol, and just wanted to make this post gushing about him because he truly is the love of my life. and to those out there who are trying for love, i know it's corny, but there truly are plenty of fish in the sea. put yourself out there. you are more worthy than you could ever know. it took me a long time to realise that myself, but with enough patience you can come to terms with loving yourself enough to feel as though you deserve love. don't give up, and please never forget to surround yourself with those that love and value you. much luck.
    • Aretaeus Cappadocia
      7yo struggling!

      By Aretaeus Cappadocia · Posted

      Actually, human agriculture only started 10-12,000 years ago, while the Neanderthals were gone by 30,000 years ago (and greatly diminished long before then).
    • Aretaeus Cappadocia
      7yo struggling!

      By Aretaeus Cappadocia · Posted

      In addition to the other advice offered, perhaps you could identify some good recipes for gluten-free treats that you could make at home with your child, and maybe make a little fuss over how good gluten-free treats are. I regularly make gluten-free banana bread with different recipes that use buckwheat, garbanzo bean, etc flours, gluten-free ginger snaps, etc. This might have the most impact if it's a novel treat unknown to the kids in a glutenated form. Best wishes.
    • Wheatwacked
      Symptoms Dismissed

      By Wheatwacked · Posted

      Chronic fatigue in the producer was the inspiration for the episode but I feel it touches on anyone that suffers and is dismissed as psycosomatic. The patient expressed my feelings elequently.  In episode 2 the doctor explains the problem well. I stopped all commercial milk protein like skim milk added to processed foods and in a few days there was a definate improvement in my  gut, bowel movements, discomfort etc. Still drinking several glasses of Pasture Fed grass fed milk with no negative effects.   Specifically, for myself Clonidine is the only medication that lowers my BP and the doctor did not renew it, insisting that I continue Losartan.  I think that she thinks I am abusing Clonidine and the reason the Losartan doesn't work is because I am non-compliant.  Absolutely not. Surprisingly after a few days withdrawal from the Clonidine my fasting blood sugar has gotten under control.  Fasting blood sugar near normal instead of over 160.  Last few days its been below 100.  I still need Glimiperide.  Without the clonidine my pulse rate is around 100 bpm, with it around 60.   Prescription of angiotensin receptor blockers in celiac disease is associated with persistent symptoms and surrogate markers of malabsorption.  https://pmc.ncbi.nlm.nih.gov/articles/PMC12323722/ Angiotensin receptor blocker-associated enteropathy (ARB-e) is an increasingly recognised clinical entity with symptoms and histological findings identical to coeliac disease (celiac disease). There is evidence to suggest immune-mediated mucosal injury in ARB-e with a high prevalence of DQ2/DQ8; however, as IgA anti-tissue transglutaminase (anti-TTG) is usually negative   https://onlinelibrary.wiley.com/doi/full/10.1002/ueg2.12117 NEW research [Nov 2024] presented at the American College of Gastroenterology (ACG) Annual Scientific Meeting suggests that angiotensin receptor blockers (ARBs), a class of drugs commonly used to manage hypertension, may be associated with poorer outcomes in patients with coeliac disease. Findings indicated that patients taking ARBs had a higher likelihood of experiencing persistent symptoms and markers of poor small bowel healing, such as anaemia and iron deficiency.  https://www.emjreviews.com/en-us/amj/gastroenterology/news/angiotensin-receptor-blockers-may-worsen-coeliac-disease-outcomes/
    • mermaidluver22
      Some inflammation in ileum with celiac?

      By mermaidluver22 · Posted

      @BarcinoHi! I am so sorry abt your son but also relieved to know I am not alone! My ttg iga is still mildly elevated but going down. Last time we checked I had some small erosions in my ileum but recently got an MRE that showed no inflammation. Calpro 70. We are still in limbo but we are taking a conservative approach as well. Please keep me updated about his situation and outcomes! I always love to hear others opinions/experiences especially ibd specialists. 
×
×
  • Create New...