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    Do you have questions about celiac disease or the gluten-free diet?

vampella

Have Any Of You Had Problems?

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I called safeway to night to ask if there was gluten in their paper towel. I called and said Hi, Can you tell me if there is gluten in this product? she said, why does that matter, more than ONCE and she was so rude about it. I was blown away by her comment and said some paper towels contain it as a binding agent or something and she said well why does it matter? I said because my daughter has celiac disease and can't have gluten she said, well hold on...went away and left me on hold came back and said I don't have product info on that one. I was like umm ok and hung up on her. I couldn't believe how RUDE she was. OMGOSH

This is the first time I've had a problem. Have any of you encountered people like this?

Point me to a safe paper towel if you can too please!!! bounty and all the brand names were closed so I tried safeway, NOT AGAIN!!

Char

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I was told that Bounty are gluten free. I have also had problems with this. Mostly from Huggies. They say that they may but their products aren't intended for ingestion. Well toddlers put their hands in their mouths! We don't use them anymore. I find it safer to stay with companies who are willing to help to the fullest.

Amy

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and then there was red lobster who said, we change our menu so often that we can't keep track of stuff like that. Guess where I have NOT eaten in 3 years! I just wish I had a Bonefish here!

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Yes, and I won't buy products from companies who can't seem to get their act together on gluten.

The company I have the most trouble with is Target generic brand. Because Target contracts with other companies to make their generics so you call Target and they give you the phone number of who makes it, but since they're just a contract company they don't have good customer service since they rarely deal directly with the customer.

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Supervalue grocery stores are willing to check for gluten but I have to send them the UPC code so they can check.... that is too much of a hassle so I just don't eat their store brand. I tend to go with manufacturers I can trust to mark their foods or products gluten-free. I haven't had lots of trouble with getting response from the manufacturer and if I do, they go on my "NEVER BUY PRODUCTS FROM THOSE MANUFACTURERS" list!!!! For the most part, I have found the people in the Customer Service Department very helpful. I always include my phone number when I send an email and I bet about 25% of the companies I contact, call me for follow up info. Some companies care and will go out of their way to make sure that there products are safe or at least inform you when there products are not safe for celiacs. As for the rest of them, well, I just don't buy from them. I shop Target MAYBE once a year!!! I shop Sam's Club and WalMart all the time. They label their food and are really helpful when I call with a question. I know WalMart has a bad rep in some areas but when it comes to the gluten-free questions, they are really helpful so I shop them all the time.

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HI, I did find the Zest reply in my emial. SO, here it is.

Nicole

Recently you requested personal assistance from our on-line support

center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it

within the next 7 days.

Thank you for allowing us to be of service to you.

Subject

---------------------------------------------------------------

HI, I'd like to know if Zest Aqua is gluten free....

Discussion Thread

---------------------------------------------------------------

Response (RightNow Administrator) - 10/06/2006 10:44 PM

Thanks for contacting Zest.

We know Celiac is a serious disease, so we want to give you clear

information regarding the use of our beauty care products. If wheat and/or

gluten aren't directly added to a product by us, these ingredients

won't be listed on our packages. Like many companies, we often purchase

the scents for fragranced products from outside suppliers, and the

components of these substances are proprietary information belonging to those

companies. Therefore it's possible that a very small amount (generally

parts per million) of gluten may be present.

We sought advice from physicians; they told us it would be very

unlikely a person with Celiac disease would have a reaction from a trace

amount of gluten coming into contact with his skin or hair. This is because

wheat, rye, barley and/or gluten generally cause symptoms when they're

ingested. Since our beauty care products are designed to be used

externally on the skin, their use shouldn't be an issue for someone with

this disease.

Since gluten sensitivity can vary among people, it would be best if you

consulted with your physician about the use of all types of consumable

goods, if you haven't already. You might even consider using one of

our fragrance free products that doesn't list gluten or wheat extracts on

the label.

Thanks again for getting in touch with us. I hope this response has

been helpful to you. For more information about Celiac, you may want to

check out http://celiac.com/ and http://celiac.org

P&G Beauty Care Team

Customer - 10/04/2006 10:38 PM

HI, I'd like to know if Zest Aqua is gluten free.

Auto-Response - 10/04/2006 10:38 PM

Title: Samples

Link:

https://pg.custhelp.com/cgi-bin/pg.cfg/php/...ated=1046454608

Title: News sponsorship

Link:

https://pg.custhelp.com/cgi-bin/pg.cfg/php/...ated=1048783549

Title: Is personal information encrypted?

Link:

https://pg.custhelp.com/cgi-bin/pg.cfg/php/...ated=1070470675

Question Reference #061005-000127

---------------------------------------------------------------

Product Level 1: Zest

Category Level 1: What's in it?/Ingredients

Date Created: 10/04/2006 10:38 PM

Last Updated: 10/06/2006 10:44 PM

Status: resolved by newton

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I have to say that e-mail from P& G angers me.

I don't care what YOUR doctor says. my 3 year old washes her hand and eats, sucks her thumb and she gets glutened from even trace amounts.

So things on the skin and in the hair DO MATTEr...EErrr that bugs me.

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