Jump to content
Celiac Disease FAQ | This site uses cookies GDPR notice. Read more... ×
  • Sign Up
0
Lisa

Restaurants

Rate this topic

Recommended Posts

A recent trend (well maybe not a trend) that I am seeing, are restaurants recalling their gluten free menus. People complain when they get sick and the restaurants no longer want to hold that responsibility. I don't' blame them. What once was a gesture of good will toward the Celiac community and those gluten intolerant, now is becoming a liability.

I personally believe that I hold all responsibility at a restaurant regarding what I order and put in my mouth. I am educated as to what I can safely eat and I assume all risk dining outside of my home. Although, when I order with simple, non-demanding specifics, I expect it to be served as it was ordered.

What are your thoughts?

Share this post


Link to post
Share on other sites

I like the concept of a gluten free menu, but there is always the concern about cross contamination issue. My biggest thing is asking about ingredients. I spoke to the manager and the owner at a restauruant that opened a few days ago. I asked them if they have anything that was safe for someone who couldn't have anything with gluten, or wheat derivitives. Both were completely clueless, so I asked about ingredients in flavoring and seasoning, they were still clueless. Having a gluten free menu helps the servers, management, and customers decide what is considered gluten free, but you are in a restaurant. There is always a risk for cross contamination. I think it is odd that restaurants are pulling these menus, when you have places like Unos and Boston's spending a lot of money to promote their gluten free pizzas. I can understand restaurants not publicly promoting menus for special diets, but given the number of people with food allergies and special diet restrictions you would think that they would at least attempt to keep this option open. You don't see them pulling their menus for people who want to watch their calories or eat "heart healthy".

Sorry about the rambling, but the main thing is these restaurants have gone out of their way to try to serve us, there will always be a risk for contamination, and there will always be a chance for an accidental mix up. How many times did restaurants get my order wrong before I was diagnosed?

I think that it is not wrong to let a restaurant know if there was an issue, as they should be aware if there was a major problem, but being held "liable"?? I can see liability for an entire room of diners getting food poisining, but not for a one time, one diner issue. Now a restaurant that totes a menu and promotes it, but doesn't follow it, and many people regularly get sick, again, I can see that issue.

I just get frustrated that it takes so little before companies have this knee jerk response, and everyone else suffers because of something a few individuals did.

Share this post


Link to post
Share on other sites

I think it really depends on where the restaurant draws the line.

If it's "here's this menu, that's all we're doing"... well, yeah, I'd rather them withdraw the menu. If the staff isn't trained, the menu is kind of worthless to me. I'm just jumping blindly off something I can't see.

If it's "here's the menu, we've trained the staff what this is, that's all we're doing"... I think I'm fine with that, but know that eating there is very much at my own risk. I'm bungee jumping all alone here.

If it's "here's the menu, we regularly remind the staff how to work with this, that's all we're doing"... I'm much more likely to go to the place. It's still my own risk, but I'm bungee jumping with people who have done it once before.

If it's "here's the menu, we regularly remind the staff how to work with this, and we've allocated kitchen space to have room to deal with contamination concerns"... I'm going to advertise the heck out of that place and frequent that place. It's STILL my own risk, but I'm now bungee jumping tandem with experts.

Share this post


Link to post
Share on other sites

I believe that Texas Roadhouse pulled there's in the last year (don't quote me on that).

I find some restaurants (like many probably do) to go above and beyond and others to be totally lazy and inept about it.

For example, 99 has gluten-free menus now online and in the restaurant, and one of the items on the gluten-free is FF's. Sometimes I go or call (for take out) and the manager will say the friolator is dedicated for just gluten-free stuff, then the next time a manager will come on and say "he can't gaurantee someone didn't throw something that's not gluten-free in there..."

I mean consistency? I think I'm about 2 for 5 now, and the 2 times make me wonder if I even got a dedicated friolator, since then I haven't even gone back, I'm sick of them. Don't put on the menu if you can't prepare it gluten-free.

Anyways, that's my rant.

In general I agree with the last post by tarna, places like Outback (as much as I'd love to see THEM get more into fun gluten-free appetizers and/or FF's) and a semi-local (even though they have some other non New England locations) such as Burton's Grill (which do buns/breads/fries/pasta gluten-free) and another place in northern NH called Rafferty's Pub, all those places go through great great strides to ensure everything is prepared gluten-free and their staff (for the most part, Outback does make me nevous sometimes based on some past experiences) are really up to snuff on the whole gluten-free thing.

I mention my nervousness about Outback, one time I did have an pretty bad experience with ordering ribs, first order came ON TOP of FF's, the next came with a dish of carmelized apples leaning against it lol (which it says NOT to order if you are gluten-free), finally after a little pow wow with the manage the third came out PERFECT (after everyone was done eating of course) and free of charge.

Oh well, that's some of my thoughts on the matter, rambled a little off topic but anyways :-) Happy gluten-free eating, and screw lazy restaurants like Applebees that don't even want to try to accomodate us lol.

Share this post


Link to post
Share on other sites

I think a lot of the difference comes between restaurants that actually prepare the majority of their food on the premises, versus a place like Applebee's that takes it out of a bag and either cooks it or slaps it on a plate. A long time ago, I asked for something to be left off of a salad at Applebee's, and they replied that they couldn't because it came packaged that way.

I find I definitely stick to places that prepare their food in house, for a number of reasons. But the top two being that it is always fresher and tastes better, and the cook there actually knows and can control what goes into the food.

As to the original issue raised by Momma Goose... I assume the risk, too. There's a difference in my salad coming out with croutons while I have told them not to (that's just downright negligence) to a busy cook/chef forgetting to wash a pan or something because it's not customary for them to do so. It's a tough spot for the restaurants to be in.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
0

  • Top Posters +

  • Upcoming Events

    • February 27, 2019 04:00 PM Until 08:00 AM
      0  
       
       
       
      Celiac Emotional Healing Support Group
       
       
       
      Again you are invited to join Johnny Patout, LCSW for Baton Rouge's first emotional healing support group meeting to assist those living with celiac disease manage the emotional challenges so many of us face. Most often the emotional disturbances include depression, disinterest in normal activities, insomnia, grief, mood changes, anxiety, inability to concentrate, extreme concern about managing a gluten-free lifestyle and other emotional and behavioral challenges.
       
      The professionals at Jamestown Avenue Counseling Center created the emotional healing support group to give us a safe place to begin to process our emotions and support each other as we heal emotionally while managing celiac disease and the resulting autoimmune disorders.
       
      The emotional healing support group meets every Thursday, 6:00-7:00pm, at the Jamestown Avenue Counseling Center of Baton Rouge. Jamestown Avenue Counseling Center is located at 4637 Jamestown Avenue, Baton Rouge, Suite B-1. Suite B-1 is upstairs.
       
      The support group is free and open everyone managing celiac disease. For more information: emotionalhealingforceliacs@hotmail.com
    • March 24, 2019 Until March 27, 2019
      0  
      NEW ORLEANS GOURMET GLUTEN-FREE mini GETAWAY    March 24 ~ 27, 2019   We have arranged a fun and Gluten-free food filled mini in the city known for it's food and fun.  We have arranged to eat many of the famous dishes that aren't usually Gluten-free at a few of the World Renown restaurants.   Staying at the Royal Sonesta Hotel on Bourbon Street in the center of the French Quarter, you'll be able to enjoy the ambiance of the city at all hours.   Our itinerary will include a Luxury Coach tour of the city and surrounding area - Admission to The National World War II Museum, including the Tom Hanks" 4D film "Beyond All Boundaries" - an exciting Airboat ride and tour through the Bayou.      This it the 3rd time we have visited New Orleans and it has always been well attended, so join us even if you've been there before.  Check out our website for the complete itinerary and cost.    Due to contractual obligations we must have 20 participants by October 31, 2018 to make this a go.      If you have any questions just give us a call at 410-939-3218.  Bob & Ruth info@bobandruths.com (410) 939-3218
    • March 30, 2019 Until March 31, 2019
      0  
      Nourished Festival is a family-friendly event with 10 locations across the US. Attendees will be able to sample food, health and beauty products, meet with companies, learn about the most current food lifestyles, receive coupons and attend educational sessions with industry experts. 
      Nourished Festival, managed by The Nourished Group and presented by Enjoy Life Foods, is the largest gluten-free, allergy-friendly and specialty diet event in the US, with 10 locations including.
      ABOUT THE NOURISHED FESTIVALS
      Managed by The Nourished Group, formerly The Gluten Free Media Group, The Nourished Festivals are the largest and fastest growing special diet consumer events in the United States. Started in 2007, the events have expanded from one to ten cities throughout the country. The festivals cater to anyone looking to lead a healthier lifestyle or those who follow a specialty diet due to autoimmune conditions, food sensitivities, allergies or intolerances. Offerings including Paleo, Keto, Plant-Based, Gluten-Free, Allergen-Friendly and Nut-Free products. The events provide the opportunity for attendees to sample and purchase new products, receive coupons, meet with brand ambassadors and attend educational classes with industry experts. For more information, visit http://www.nourishedfestival.com 
       
  • Member Statistics

    • Total Members
      86,544
    • Most Online
      4,125

    Newest Member
    AlyssaAnn22
    Joined
  • Forum Statistics

    • Total Topics
      111,814
    • Total Posts
      955,907
  • Who's Online (See full list)

  • Forum Discussions

    Thank you GFinDC. Question. When you say, "quick rinse", can you define what is safe for us to use when washing our fruits and veggies? I know that might sound like something I should know but I am seriously taking no chances (at least not on purpose). I've been buying organic produce because I was told I needed to. Do you find that to be true or do I need to find a new nutritionist? 😉
    Hi Wade, You areright, there are lots of little gotchas out there in the gluten-filled world.  That's why it is easier/safer to stick with whole foods at the beginning of the gluten-free diet.  The list of ingredients on an apple or an orange or a steak is usually real short.  So you can get out of the grocery store quicker by eating whole foods like those.  Plain frozen veggies or canned are usually safe too.  And fresh produce as long as you give it a quick rinse.
    Why....why would your doctor not follow the standard of care for testing celiac disease?  I think you need to think about  finding another doctor.  If you are in the US, you can “walk” into a lab and order the test and pay cash: https://labtestsonline.org/tests/celiac-disease-antibody-tests No, your result does not significantly lower your odds of getting a celiac disease diagnosis.  She ordered the LEAST commonly used test, especially since she only ordered that one alone.  I think she thinks you do not have celiac disease, but that you may have a gluten sensitivity.  But that is wrong!  There is no test for gluten sensitivity.  http://www.cureceliacdisease.org/screening/ https://www.mayocliniclabs.com/it-mmfiles/Celiac_Disease_Diagnostic_Testing_Algorithm.pdf https://celiac.org/about-celiac-disease/screening-and-diagnosis/screening/ https://www.verywellhealth.com/celiac-disease-blood-tests-562694 https://www.niddk.nih.gov/health-information/diagnostic-tests/celiac-disease-health-care-professionals I am not a doctor though.  Perhaps, you can ask her why she did not order the complete panel or at least the screening tests most often ordered for celiac disease. Know that some celiacs are asymptomatic (no symptoms) Some just have one symptom.  Some have classic symptoms.  I presented with only anemia and no GI symptoms with only a positive on the DGP IgA.    I hope this helps.  
  • Blog Entries

  • Blog Statistics

    • Total Blogs
      1,158
    • Total Entries
      2,010
×