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About SVB

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  1. I posted this question a few weeks ago and didn't get any replies. My kit was received by them back in October and I can't seem to get the results. They are rated an F by the Better Business Bureau so I would say others are definitely having problems. THey do not answer the phone or respond to emails or voice mails....maybe I'll try the fax as someone suggested.
  2. I have seen some postings about Optimum Health Resource on this board....none of them seemed extremely negative. I see now on the Better Business Bureau website that they are rated F (almost the worst). I have been waiting for ten weeks for my results. Customer service is pretty miserable....same person answers the phone and says he will request the results from the lab...several emails unanswered....most times phone is not even answered. Have most people eventually received their results? And do you trust this lab?