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About c575506

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  1. We went to the Cheesecake Factory in Kansas City, MO for dinner on Sat., July 31. We specifically mentioned that my husband is very sensitive to Gluten and please make sure his order is gluten free when we ordered. My husband ordered the steak and steamed broccoli and asked for no seasoning but salt and pepper. The steak was great. However, when my husband worked on the broccoli in the separate dish, he saw a piece of noodle in the bottom of the dish. So, we asked for the manager about how exactly the broccoli was prepared. He told us that the broccoli was actually boiled in the noodle pot, but he could ASSURE us that my husband shouldn't feel a thing due to his experience of serving other Gluten free customers the same broccoli. He didn't apologize for the mistake at all but told us that we could call back to the restaurant if my husband did feel ill the next day. I was very upset by his attitude of careless and neglect. My husband started feeling fatigue and foggy headed on the way home. He had a important business meeting on Monday and he needed to prepare for the seminar he was giving. At that point, he had no condition to do any preparation. I filed a complaint through the corporate website. All we wanted is for them to aware of the problem and admit their mistake. How else are they going to learn about Gluten?! How can we trust the "Gluten Free" menu if they didn't know what it mean?!