• Join our community!

    Do you have questions about celiac disease or the gluten-free diet?

  • Ads by Google:
     




    Get email alerts Subscribe to Celiac.com's FREE weekly eNewsletter

    Ads by Google:



       Get email alertsSubscribe to Celiac.com's FREE weekly eNewsletter

  • Announcements

    • admin

      Frequently Asked Questions About Celiac Disease   09/30/2015

      This Celiac.com FAQ on celiac disease will guide you to all of the basic information you will need to know about the disease, its diagnosis, testing methods, a gluten-free diet, etc.   Subscribe to Celiac.com's FREE weekly eNewsletter   What are the major symptoms of celiac disease? Celiac Disease Symptoms What testing is available for celiac disease?  Celiac Disease Screening Interpretation of Celiac Disease Blood Test Results Can I be tested even though I am eating gluten free? How long must gluten be taken for the serological tests to be meaningful? The Gluten-Free Diet 101 - A Beginner's Guide to Going Gluten-Free Is celiac inherited? Should my children be tested? Ten Facts About Celiac Disease Genetic Testing Is there a link between celiac and other autoimmune diseases? Celiac Disease Research: Associated Diseases and Disorders Is there a list of gluten foods to avoid? Unsafe Gluten-Free Food List (Unsafe Ingredients) Is there a list of gluten free foods? Safe Gluten-Free Food List (Safe Ingredients) Gluten-Free Alcoholic Beverages Distilled Spirits (Grain Alcohols) and Vinegar: Are they Gluten-Free? Where does gluten hide? Additional Things to Beware of to Maintain a 100% Gluten-Free Diet What if my doctor won't listen to me? An Open Letter to Skeptical Health Care Practitioners Gluten-Free recipes: Gluten-Free Recipes
0
gluten-is-kryptonite

Glutened By Restaurant- Is It Fair To Ask For Money Back?

Rate this topic

Recommended Posts

It was a gluten free pasta dish and I gave them my celiac dining card. Is that fair to ask for my money back? I was glutened quite badly- been sick for the past 6 days.

Share this post


Link to post
Share on other sites
Ads by Google:
Ads by Google:


You can always ask. Not sure how you could prove it. Might have been better if you had contacted the manager on day one rather than day 6 or 7. They might have been able to check what happened and who cooked, etc and corrected any mistakes.

Share this post


Link to post
Share on other sites

I see a fair number of restaurants say right on the menu that they handle gluten containing ingredients in the kitchen and that while they will take every precaution they can not guarantee that there will absolutely not be CC. In this sort of instance you would automatically be SOL as they would probably point that out to you and tell you they are very sorry but eating out is a risk.

 

We should always remember before dining out that it is a risk. How much of one really depends on the place we go, the staff and the dialogue we create with the staff to ensure a safe meal. We need to be part of a team when we dine out in educating those handling our food if necessary to be sure we eat safely. Just because a gluten free menu exists, doesn't mean the staff has a clue.

 

I do agree that it having been a week makes it a bit dicier. Personally, I would know before I left a restaurant if I were gotten. I would speak with the staff, make sure they understood the seriousness of the situation and probably expect not to pay for my meal as I would be spending a fair amount of time on my way home stopping to use bathrooms. If for any reason I had to contact them later, and I would to let them know there was some sort of mix up so they could prevent it from happening again. I would certainly not complain if I could get a gift card or something, because under most circumstances I believe people deserve second chances. Or I could at least give it as a Christmas gift, no matter how tacky people may think that is.

Share this post


Link to post
Share on other sites

I had one very  bad experience early on after my DX and I  contacted the restaurant the week after and asked to speak with the chef or manager. Now, this is an upscale place we have gone to  for our anniversary for many years and they have a G F menu.  I  did not expect anything.

I just wanted to alert them that their "G F Flourless Chocolate cake"...was not good enough for a celiac because I was sick

as a dog for a week after I ate it.

 

 I KNOW it was not the meal (they have a dedicated section in the kitcehn) but as it turns out, their desserts were not made on 

the premises,  So, it was probably a CC issue in the bakery.

 

The chef was stunned to know that the dessert may have been the problem. He apologized  profusely after reassuring me many times his kitchen had dedicated spaces and it was inspected to be  "G F Friendly". I said " yes, yes I know, Louis...believe me, it was the dessert!!

but you cannot say on the dessert menu "G F" when you cannot source the item.

 

So, he sent me a &$25. gift certificate and asked me to come and look at his kitchen space.  I did not care about getting the gift certificate  as I figure any time we dine out, we are playing Russian roulette and I cannot expect anything just because I have celiac.

But, really, but it was very nice of him.

 

He asked me a dozen questions and told me this: "We took a G F certification course, But I learned more about cross contamination and celiac  from you in this conversation! so, thanks".

 

You may not get anything back, but you may be able to enlighten them. And that's a very good thing..

Share this post


Link to post
Share on other sites

I recently called a restaurant where this happened to me.  They were so nice and attentive and helpful when I told them my issue, and assured me that my steak was gluten free -  I'm guessing that the issue was the marinade on the steak.  It tasted too good and was probably marinated in soy sauce.  I wanted to alert them that soy sauce is not gluten free.  After a lot of lip service, they basically dismissed me.

Share this post


Link to post
Share on other sites
Ads by Google:


I'm a firm believer that you get what you get when you eat out.  And most time you need to plan ahead and do your homework.

 

I live in a small town,with a restaurant who is not too willing to explore gluten free options for their clients. I DO know what to order, as we do weekly.  Most waitresses know me, others are new, but attentive. Friday evening, I ordered a Ceasar Salad without bread or croutons.  It arrived with hushpuppies.........why does the kitchen make choices for me???  I sent it back, and our server said to the facilitator  , "just take them off". I was not happy.  Our waitress knows me well.

 

While I did not request my money back, the tip was greatly reduced, and I intend to talk to the proprietor. (translateed:  Ginny was a b%$@# and I seriously will talk to Brian about this)! <_<

Share this post


Link to post
Share on other sites

I'm a firm believer that you get what you get when you eat out.  And most time you need to plan ahead and do your homework.

 

I live in a small town,with a restaurant who is not too willing to explore gluten free options for their clients. I DO know what to order, as we do weekly.  Most waitresses know me, others are new, but attentive. Friday evening, I ordered a Ceasar Salad without bread or croutons.  It arrived with hushpuppies.........why does the kitchen make choices for me???  I sent it back, and our server said to the facilitator  , "just take them off". I was not happy.  Our waitress knows me well.

 

While I did not request my money back, the tip was greatly reduced, and I intend to talk to the proprietor. (translateed:  Ginny was a b%$@# and I seriously will talk to Brian about this)! <_<

Next time accept it and put a sugar packet in the bottom. Then give it back. Even if the waitress sees you do it. That keeps you from getting a salad with crumbs

  • Upvote 1

Share this post


Link to post
Share on other sites


Ads by Google:


I guess you can try for a refund but they will either say 'you cant prove you were sick because of us' or ' if your that sensitive you shouldn't put faith in other people prepare your food'. If I were you I would just let them know be more careful for the sake of future celiacs who eat there. And don't eat there again, yourself.

Share this post


Link to post
Share on other sites

Next time accept it and put a sugar packet in the bottom. Then give it back. Even if the waitress sees you do it. That keeps you from getting a salad with crumbs

 

I don't understand this - Maybe I'm not thinking creatively, but how does this work?

Share this post


Link to post
Share on other sites

I don't understand this - Maybe I'm not thinking creatively, but how does this work?

Someone gives you a salad with a breadstick or croutons or other gluten laden stuff on it. You send it back. Some places will just take the bread off and bring you the same salad back. But how would you know? You have hidden a sugar packet in the bottom of the bowl! This is the time to call the manager over. If you are given a steak with a piece of bread on the plate, cut the steak in half before sending it back so you don't get the same steak back.

  • Upvote 1

Share this post


Link to post
Share on other sites


Ads by Google:


Someone gives you a salad with a breadstick or croutons or other gluten laden stuff on it. You send it back. Some places will just take the bread off and bring you the same salad back. But how would you know? You have hidden a sugar packet in the bottom of the bowl! This is the time to call the manager over. If you are given a steak with a piece of bread on the plate, cut the steak in half before sending it back so you don't get the same steak back.

Ahhhh. Very clever! I like these. Thanks.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

0

  • Forum Statistics

    • Total Topics
      108,908
    • Total Posts
      943,440
  • Member Statistics

    • Total Members
      67,039
    • Most Online
      3,093

    Newest Member
    Carolesune
    Joined
  • Popular Now

  • Topics

  • Posts

    • Teresa,  You posted this same question yesterday.  You did get a response, but you did not answer the questions asked which might help you.  We can not diagnose you over the internet.  We are not doctors, but just people who can not consume gluten.  We share tips, our personal experiences, and ask questions about the gluten free diet.   If you have or suspect DH, read through the DH section for coping strategies.  Keep to the gluten free diet.  Talk to your doctor!  It might NOT even be related to celiac disease!  
    • My suspicion is dehydration caused by too much fiber. Combined with your cold, fever and perhaps any medications, loss of appetite and the high fiber content of the chia, slowing down the passage of the post nasal drip thereby giving it more time to irritate. I had a similar experience with Graviola during a phase of anorexia, when I would take it without food. By the way, Cold-Eze does work.
    • Welcome!   Let me put your mind at ease.  While is true that some celiacs have fertility issues, it is usually because they are undiagnosed and not being treated.   I think your approach of focusing on your health for the next six months to a year prior to conception is an excellent idea.  Not only will it help insure a healthy pregnancy, but you will be able to handle and care for that baby for the next few decades!   I was in a dedicated gluten free bakery and saw a young family with a six month old baby boy.  I love babies and struck up a conversation.  They said that the wife had been sick with odd issues  and finally got diagnosed with celiac disease.  Six months  this later, she got pregnant after they had been trying for three years.   So, learn the gluten free diet.  Choose healthy foods and try to avoid processed junk foods (not good for anybody), excercise gently, reduce the stress in your life, and I bet you will be fine!   Green stools can be a sight of rapid transit. It could be gluten, a virus, or food poisoning.  Stay hydrated and you will be fine.  Celiacs have leaky guts, so you might have developed an intolerance.  How long have you been gluten free?  Try reading our Newbie 101 thread located at the top of the “Coping” section of the forum.   Take care.  
    • I have granuloma on both of my feet and got them after I had my daughter. She's now 2!! Not eating gluten has not effected it in the least.  I had a major flair up after my colonoscopy and an exploratory surgery, neither had anything to do with my feet . 
    • I have had rolling food intolerance issues and stuff crop up for years....but this time it was seemly triggered by a cold.  I got a cold this weekend standard fever, stuffy nose, coughing gunk up, head pressure, random dizzy spells etc. Anyway I was eating on my chia seed rotation before getting it just fine...but about halfway into my cold I started having vomiting issues after eating. I assumed this was the cold perhaps it was instead a flu. But I got over it now with just a bit of congestion and sore throat left BUT I noticed a pattern in my food diary and confirmed it yesterday...within 30-60mins of eating anything with chia seeds I am puking ....... it seems I got a new intolerance to them? I found this odd that it was seemly triggered by the cold. I guess it could have happened with the compromised system and fever. Has anyone else had a new food intolerance crop up after a cold?
  • Upcoming Events