• Join our community!

    Do you have questions about celiac disease or the gluten-free diet?

  • Ads by Google:
     




    Get email alerts Subscribe to Celiac.com's FREE weekly eNewsletter

    Ads by Google:



       Get email alertsSubscribe to Celiac.com's FREE weekly eNewsletter

  • Announcements

    • admin

      Frequently Asked Questions About Celiac Disease   09/30/2015

      This Celiac.com FAQ on celiac disease will guide you to all of the basic information you will need to know about the disease, its diagnosis, testing methods, a gluten-free diet, etc.   Subscribe to Celiac.com's FREE weekly eNewsletter   What are the major symptoms of celiac disease? Celiac Disease Symptoms What testing is available for celiac disease?  Celiac Disease Screening Interpretation of Celiac Disease Blood Test Results Can I be tested even though I am eating gluten free? How long must gluten be taken for the serological tests to be meaningful? The Gluten-Free Diet 101 - A Beginner's Guide to Going Gluten-Free Is celiac inherited? Should my children be tested? Ten Facts About Celiac Disease Genetic Testing Is there a link between celiac and other autoimmune diseases? Celiac Disease Research: Associated Diseases and Disorders Is there a list of gluten foods to avoid? Unsafe Gluten-Free Food List (Unsafe Ingredients) Is there a list of gluten free foods? Safe Gluten-Free Food List (Safe Ingredients) Gluten-Free Alcoholic Beverages Distilled Spirits (Grain Alcohols) and Vinegar: Are they Gluten-Free? Where does gluten hide? Additional Things to Beware of to Maintain a 100% Gluten-Free Diet What if my doctor won't listen to me? An Open Letter to Skeptical Health Care Practitioners Gluten-Free recipes: Gluten-Free Recipes
0
Terbie

Aveeno Says Product Is Gluten Free But Lies!

Rate this topic

Recommended Posts

I just got off the phone is an Aveeno customer service representative and I am completely pissed off!

I asked if a particular product is gluten free and she said that it is. Then I asked if it contained oats (because lots of Aveeno products do) to see if there might be a chance that I would get glutened from the oats and the woman said that she didn't know.

Then, I asked if there oats were certified as gluten free and she had to go ask her manager. She came back and said that their products are only tested for wheat. She said that their oats and parsley aren't certified gluten free.

Parsley?!? Huh?

I doubled checked that I heard her correctly and she said yes. That the only thing that they test for is wheat, NOT GLUTEN.

How is your product gluten free if you don't test for it?!?

Answer: "Because we say it is."

Excuse me?!?!?!?

Not only that, the woman started lecturing me on the fact that I need to educate myself about gluten because it's found not only in wheat, but also in parsley!!! Parsley?!?

I said that gluten is found in wheat, barley, and rye, not parsley. I also told her that wheat free and gluten free are NOT the same thing and that they shouldn't tell people that their products are gluten free if they are only wheat free because that could seriously hurt someone. She said that I needed to educate myself more on gluten because I obviously didn't know what I was talking about.

WHAT THE?!?

PLEASE contact the company with me and demand that they stop telling people that their products are gluten free when they really only test for wheat in their products! Here is their contact info online: https://www.aveeno.com/contact-us.jsp

Also, don't try the number on the back of your Aveeno product. I called it and person on the other line said, "Hi, this is Universal Studios." I called again to double check and behold, the number on the product is wrong. Here is the correct number I got off the website: 1-877-298-2525

Stop using all your Aveeno products! Even if they said that they are gluten free because apparently they don't actually test for it!

Share this post


Link to post
Share on other sites
Ads by Google:
Ads by Google:


Gluten in Parsley????????????????????????? :lol:

It's hard to get "good help" these days.

Share this post


Link to post
Share on other sites

Barley and parsley sound similar phonetically. She is sooooo confused. I avoid their products anyway because of the oats. I use mostly Dove and Burt's Bees that I know are safe.

Share this post


Link to post
Share on other sites
I just got off the phone is an Aveeno customer service representative and I am completely pissed off!

I asked if a particular product is gluten free and she said that it is. Then I asked if it contained oats (because lots of Aveeno products do) to see if there might be a chance that I would get glutened from the oats and the woman said that she didn't know.

Then, I asked if there oats were certified as gluten free and she had to go ask her manager. She came back and said that their products are only tested for wheat. She said that their oats and parsley aren't certified gluten free.

Parsley?!? Huh?

I doubled checked that I heard her correctly and she said yes. That the only thing that they test for is wheat, NOT GLUTEN.

How is your product gluten free if you don't test for it?!?

Answer: "Because we say it is."

Excuse me?!?!?!?

Not only that, the woman started lecturing me on the fact that I need to educate myself about gluten because it's found not only in wheat, but also in parsley!!! Parsley?!?

I said that gluten is found in wheat, barley, and rye, not parsley. I also told her that wheat free and gluten free are NOT the same thing and that they shouldn't tell people that their products are gluten free if they are only wheat free because that could seriously hurt someone. She said that I needed to educate myself more on gluten because I obviously didn't know what I was talking about.

WHAT THE?!?

PLEASE contact the company with me and demand that they stop telling people that their products are gluten free when they really only test for wheat in their products! Here is their contact info online: https://www.aveeno.com/contact-us.jsp

Also, don't try the number on the back of your Aveeno product. I called it and person on the other line said, "Hi, this is Universal Studios." I called again to double check and behold, the number on the product is wrong. Here is the correct number I got off the website: 1-877-298-2525

Stop using all your Aveeno products! Even if they said that they are gluten free because apparently they don't actually test for it!

I would toss that product it may be counterfit with an interesting phone number like that. Did you read the rep the UPC code to verify that it was actually a product of theirs, not that that couldn't be faked also.

I also avoid their products and since you were talking to a rep in heaven knows where I agree with Shay that they were most likely saying barley. I do agree they are giving misleading info though if they ignore the oat issue.

Share this post


Link to post
Share on other sites

I bought the product at a huge chain grocery store (Ralphs) a few months back before I knew that you really shouldn't use beauty products that aren't gluten free. I hadn't used it yet.

Counterfeit? Geez, that would be a twist! I figured that they just changed their phone number.

Aveeno makes that product because the woman on the phone knew what I was talking about, so at least that's true.

All I know is, I wanted to post my experience just in case people were searching online about Aveeno because what they said on the phone doesn't lead me to believe their product is safe and I wanted people to know. Plus, mixing up parsley and barley would be really amusing if it wasn't so dangerous. The woman was SO sure that she knew what she was talking about. Sigh. :rolleyes:

Share this post


Link to post
Share on other sites
Ads by Google:


I am sorry to hear Aveeno customer reps are not trainned well. I always use Dove products.

I usually start a conversation or e-mail with one of the two following statements depending on who I am talking to:

Is your product gluten free? Does it contain any wheat, oats, rye or barley?

OR

Does your product contain an wheat, oats rye or barley?

I try to never assume the person on the other end of the phone actually knows what gluten is.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

0

  • Forum Statistics

    • Total Topics
      108,926
    • Total Posts
      943,555
  • Member Statistics

    • Total Members
      67,169
    • Most Online
      3,093

    Newest Member
    Momagainsthexane
    Joined
  • Popular Now

  • Topics

  • Posts

    • Lex_, Again I am afraid Ennis_Tx is right here. Ennis_tx eats right and is eating all the right things and still has to take/supplement with Magnesium. The magnesium is a clue?  We need magnesium to make energy. I like to say as chlorophyll is to photosynthesis for the plant so is Magnesium for/to the Animal(s). Meaning we will run down without it. It is said "we waste away without enough Magnesium" Dr. Carolyn Dean wrote the book "The Magnesium Miracle" because people genuinely feel terrific when they take it. they are able to make energy again and function properly but the question remains  why? are we low in it the first place if we need it so much. Iron plays the same role in the blood/respiration but people still get IDA. It turns out low stomach acid limits our ability to absorb Magnesium and Iron. see this link about the role of gastric acid in Iron absorption. https://www.ncbi.nlm.nih.gov/pubmed/7286584/ How do we know this.  . . well it is has been studied and proven. look no further than the FDA box warning on PPI's entitled "FDA Drug Safety Communication: Low magnesium levels can be associated with long-term use of Proton Pump Inhibitor drugs (PPIs)" https://www.fda.gov/drugs/drugsafety/ucm245011.htm now this takes about 6 months of use to become low in magnesium but being low in stomach acid limits our ability to absorb Magnesium and why many people have to take it at 2x to 3x the RDA to get the desired effect. In fact the FDA says only stopping PPI's will reverses this condition.  Obviously  taking higher amount of Magnesium can help alleviate some of these symptom's but only raising the stomach acid will completely alleviate the condition. quoting "Although both patients' hypomagnesemia partially resolved with intravenous replacement, in both cases discontinuation of PPI treatment was necessary to stop ongoing symptoms and to stop magnesium loss." Hypomagnesimia is critically low Magnesiums akin to IDA. here is a thread about IDA and why this is so . . .  low stomach acid leads to low Iron levels. I think it will help explain why Celiac's often have to take Magnesium to help with their chronic fatigue symptom's. I hope this is helpful but when I helped my stomach acid levels my Magnesium begin to be better absorbed from the food I was eating. Nuts are good Magnesium sources especially Cashews and Almonds. So is chocolate hence Ennix_tx cocoa nibs etc. . . ***** this is not medical advice but I know taking Magnesium Citrate helped my energy levels. posterboy by the grace of God, 2 Timothy 2: 7 “Consider what I say; and the Lord give thee understanding in all things”        
    • Lots of people are diagnosed after 50 according to this https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3227015/  
    • Smaller meals throughout the day should help. I had the same problem but if it keeps up you may need to see the doctor again and get surgery. Anti-acids may help out too. It's been about 10 years since I had mine. Good luck.
    • Nobody posted anything on my profile that I'm aware of but it wouldn't let me get into it. My email got hacked though right around the same time so I just figured it was connected. I'm not exactly Y2K ready. This is the first computer I ever bought and I still have a flip phone. Maybe it's not connected. Don't really know. 
    • Ouch I am sorry . I know how painful bone,  joint, muscle pain can last weeks for me . Hopefully you'll be able to clear it quickly if otherwise you have been healthy this season. As others suggested some TLC , vitamins, mineral to assist may help. I find accupuncture helpful too or massage. As for a gluten-free pizza I can no longer have them due to additional intolerances to milk. I in past days found sabatassos gluten free pizza carried at my local Costco pretty yummy if you can find it.
  • Upcoming Events