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Celiac.com 05/08/2025 - Navigating a gluten-free diet can be particularly challenging when dining out, especially at fast-food establishments like Subway. For individuals with celiac disease or gluten sensitivity, understanding the available options and potential risks is crucial to ensure a safe and enjoyable meal. This comprehensive guide explores Subway's gluten-free offerings, highlights cross-contamination concerns, and provides practical tips for communicating your dietary needs effectively. Subway's Gluten-Free Offerings Subway has made efforts to accommodate gluten-free diners by introducing specific menu items and alternatives. Here's an overview of what's available: Gluten-Free Bread Select Subway locations offer a six-inch gluten-free bread option. This pre-packaged bread is baked off-site in a gluten-free facility to minimize cross-contamination risks. However, availability varies by region and franchise, so it's advisable to check with your local Subway beforehand. Salads For those avoiding gluten, transforming a sandwich into a salad is a viable alternative. Most of Subway's salad ingredients, including vegetables and proteins, are naturally gluten-free. Ensure that all components, such as dressings and toppings, are safe by consulting Subway's allergen information. Subway’s salads can be a safer option if you skip croutons and questionable meats. Proteins and Toppings Many of Subway's protein options are gluten-free, including: Roast Beef Turkey Breast Ham Oven-Roasted Chicken Strips Tuna with Light Mayonnaise Safe Toppings: Cucumbers Tomatoes Bell Peppers Olives Avocado Additionally, most cheeses and vegetables are free from gluten-containing ingredients. However, it's essential to verify each item's gluten status, as recipes and formulations can change. Sauces and Condiments Several sauces and condiments at Subway are considered gluten-free, including: Chipotle Southwest Sauce Honey Mustard Sauce Mayonnaise Sweet Onion Sauce Oil and Vinegar (safest choice) Mustard Ranch (check labels, as some locations may vary) Always double-check with staff or refer to Subway's official allergen guide to confirm the gluten-free status of sauces, as ingredients may vary by location. Cross-Contamination Risks Despite offering gluten-free options, Subway's kitchen environment poses significant cross-contamination risks due to shared preparation areas and equipment. The assembly line setup, where sandwiches are made in close proximity, increases the likelihood of gluten exposure. Even with precautions, such as using separate utensils and changing gloves, complete elimination of cross-contact cannot be guaranteed. How to Reduce Risk (Ordering Tips) Visit During Off-Peak Hours – Less bread handling means fewer crumbs. Ask for “Gluten-Free Protocol” – Request: Fresh gloves A clean knife Unopened ingredient packs Skip the Toaster – Gluten-free bread is served untoasted by default. Double-Check Ingredients – Some locations may have different suppliers. High-Risk Areas: Shared toasters Glove contamination Shared condiment bottles Bread crumbs in veggie bins Communicating Your Dietary Needs Effective communication with Subway staff is vital to minimize the risk of gluten exposure. Here are some strategies: Inform the Staff: Clearly explain your dietary restrictions and the importance of avoiding cross-contamination. Ask Questions: Inquire about the preparation process, including how gluten-free items are handled and whether separate utensils and surfaces are used. Request Precautions: Politely ask staff to change gloves, use clean utensils, and prepare your meal on a clean surface. While these steps can reduce risk, they do not eliminate it entirely. Individuals with celiac disease should exercise caution and assess their comfort level with the potential for cross-contact. What This Means for Individuals with Celiac Disease or Gluten Sensitivity For those with celiac disease, even trace amounts of gluten can cause adverse health effects. Given Subway's shared preparation environment, the risk of cross-contamination is considerable. Therefore, individuals with celiac disease may need to avoid dining at Subway or opt for locations with stringent gluten-free protocols. Those with non-celiac gluten sensitivity may have a higher tolerance for minimal cross-contact but should still proceed with caution and make informed decisions based on their sensitivity levels. FAQs 1. Does Subway offer gluten-free bread nationwide? No, the availability of gluten-free bread varies by location. It's recommended to contact your local Subway to confirm. 2. How does Subway minimize cross-contamination? Subway uses pre-packaged gluten-free bread baked off-site and may take precautions like changing gloves and using separate utensils. However, due to the shared preparation environment, cross-contamination risks remain. 3. Are Subway's salads a safe gluten-free option? While many salad ingredients are naturally gluten-free, cross-contamination can occur during preparation. It's important to communicate your dietary needs and inquire about preparation practices. 4. Can I trust Subway's allergen information? Subway provides allergen information, but formulations can change. Always verify the gluten-free status of menu items with staff at the time of ordering. 5. Does Subway have a dedicated gluten-free prep area? No. Gluten-free bread is stored separately but prepped in the same space. Conclusion Dining gluten-free at Subway requires careful consideration and proactive communication. While there are gluten-free options available, the risk of cross-contamination is significant due to the shared preparation environment. Individuals with celiac disease should weigh these risks carefully and decide whether dining at Subway aligns with their health needs. By staying informed and advocating for your dietary requirements, you can make choices that best support your health and well-being. Watch the video version of this article:
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Gluten-Free at Panera Bread: What's Safe for Celiacs? (+Video)
Scott Adams posted an article in Additional Concerns
Celiac.com 04/25/2025 - For individuals with celiac disease or gluten sensitivity, dining out can feel like navigating a minefield. Cross-contamination risks, hidden gluten in sauces, and limited menu options often make it challenging to enjoy a meal safely. Panera Bread, a popular fast-casual restaurant chain, has made strides in offering gluten-free options, but how safe are these choices for people with celiac disease? This article dives into Panera’s gluten-free menu, explores cross-contamination risks, and provides tips for safely dining at Panera. Whether you’re craving a hearty soup, a fresh salad, or a customizable “You Pick Two” combo, we’ll help you make informed choices. Panera’s Gluten-Free Menu: What’s Available? Panera Bread offers a variety of gluten-free options, including soups, salads, and customizable meals. However, it’s important to note that Panera does not have a dedicated gluten-free kitchen, which means cross-contamination is a concern. Here’s a breakdown of their gluten-free offerings: Gluten-Free Soups Panera’s soups are a comforting choice, but not all are gluten-free (of course you must avoid the bread bowl!). The following soups are considered gluten-free, but always double-check with staff, as recipes may vary by location: Mexican Street Corn Chowder (without bread bowl) Gluten-Free Salads Panera’s salads can be made gluten-free with a few modifications. Be sure to omit croutons and choose a gluten-free dressing. Some safe options include: Green Goddess Cobb Salad with Chicken (without croutons) Greek Salad (without croutons) Seasonal Greens Salad (without croutons) “You Pick Two” Options Panera’s “You Pick Two” combo allows you to pair half a salad with half a sandwich or soup. For a gluten-free meal, stick to the following combinations: Half Green Goddess Cobb Salad (without croutons) + Half Mexican Street Corn Chowder (without bread bowl) Half Greek Salad (without croutons) Other Gluten-Free Options Fruit Cup Apple Greek Yogurt with Mixed Berries Chips (check packaging for gluten-free certification) Cross-Contamination Risks at Panera Bread While Panera offers gluten-free options, their kitchens are not gluten-free environments. This means there is a risk of cross-contamination during food preparation, cooking, and serving. Here are some key points to consider: Shared Preparation Areas: Panera’s kitchens use the same surfaces, utensils, and equipment for gluten-free and gluten-containing items. Bread-Centric Menu: Panera is known for its bread and baked goods, which increases the likelihood of gluten particles in the air and on surfaces. Employee Training: While Panera staff are trained to handle gluten-free orders carefully, busy kitchens and human error can lead to mistakes. Panera openly states that they cannot guarantee a completely gluten-free meal due to these risks. As a result, their gluten-free options are best suited for those with mild gluten sensitivity rather than individuals with celiac disease. How to Safely Order Gluten-Free at Panera If you have celiac disease or severe gluten sensitivity, here are some tips to minimize risks when dining at Panera: Communicate Clearly: Inform the staff about your dietary needs and emphasize the importance of avoiding cross-contamination. Ask Questions: Double-check ingredients and preparation processes with the staff. For example, confirm that soups are made without gluten-containing thickeners. Choose Simple Options: Stick to salads (without croutons) and fruit cups, which are less likely to be cross-contaminated. Avoid High-Risk Items: Steer clear of sandwiches, baked goods, and items that are prepared near gluten-containing ingredients. Check Packaging: For pre-packaged items like chips or yogurt, verify that they are certified gluten-free. FAQs About Gluten-Free Dining at Panera 1. Is Panera Bread safe for celiac disease? Panera Bread cannot guarantee a gluten-free environment, so their options are not considered safe for individuals with celiac disease due to cross-contamination risks. 2. What gluten-free soups does Panera offer? Panera’s gluten-free soups include Mexican Street Corn Chowder (without bread bowl). Always confirm with staff, as recipes may vary. 3. Can I get a gluten-free salad at Panera? Yes, Panera offers several salads that can be made gluten-free by omitting croutons and choosing a gluten-free dressing. 4. Does Panera have gluten-free bread? No, Panera does not currently offer gluten-free bread or baked goods. 5. How can I reduce the risk of cross-contamination at Panera? Communicate your dietary needs clearly, choose simple options like salads and fruit cups, and avoid high-risk items like sandwiches and baked goods. What This Means for People with Celiac Disease or Gluten Sensitivity For individuals with celiac disease, dining at Panera Bread requires caution. While the restaurant offers gluten-free options, the risk of cross-contamination makes it an unsafe choice for those who need to strictly avoid gluten. However, people with mild gluten sensitivity may find Panera’s gluten-free menu to be a convenient and satisfying option. If you have celiac disease, it’s best to prioritize restaurants with dedicated gluten-free kitchens or stricter protocols for avoiding cross-contamination. Always communicate your dietary needs clearly and make informed choices to protect your health. Conclusion Panera Bread’s gluten-free menu offers a variety of soups, salads, and customizable options, making it a tempting choice for those avoiding gluten. However, the lack of a dedicated gluten-free kitchen means that cross-contamination is a significant concern, particularly for individuals with celiac disease. By understanding the risks and making careful choices, you can enjoy a meal at Panera while minimizing the chance of gluten exposure. For a truly celiac-safe dining experience, consider exploring restaurants with dedicated gluten-free facilities or stricter preparation protocols. Stay informed, ask questions, and prioritize your health when dining out. Watch the video version of this article:-
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Hard Rock Cafe Customer Feels Mocked Over Celiac Disease
Scott Adams posted an article in Additional Concerns
Celiac.com 03/12/2025 - A Hard Rock Cafe customer has claimed a server made fun of him for having celiac disease after he refused to pay for a meal containing gluten. TikTok user @youngparislive captured part of his uncomfortable interaction with the staff at the Hollywood, Florida location, sharing it with his followers. 'Sever made fun of me for having 'fake' celiac disease,' he wrote on the video, in which he seems to act out in a remarkably rude manner to the server. In the video he says: 'I'll end up in the hospital if I eat bread'. The server and the man could be seen arguing, with the server making a comment on the TikTok user's decision to order a beer and eat fries. However, he insists he didn't order the fries, which leads to a heated conversation between the woman and the customer. 'Are you celiac?' the TikTok user asks the server. 'I'm not,' the server responds, as she's clearing the space. The irate man replied: 'Okay, cool, I'm celiac, and you just threw a jab at me.' The conversation grows steadily more tense, with the server telling the customer she finds it 'funny' he would still eat fries, which are cooked in the same fryer as products containing gluten. 'I don't eat fries, I didn't ask for the fries, moron,' he replies scathingly. The server then called her manager over the help sort out the uncomfortable situation. In the comments, the man said the he received a refund and a food comp for the trouble caused. The customer also noted that there are different degrees of severity, and he can tolerate some beers. Some comments noted that while fries are technically gluten-free, because they're potato, in fast food restaurants they are often prepared in situations where cross contamination can occur. In the caption, he wrote: 'Celiac disease sucks but so do people who don't take it seriously.' Celiac disease is a serious autoimmune disease that occurs in genetically predisposed people, hindering the ingestion of gluten which leads to damage in the small intestine. He seems to ignore the fact that the server said that her friend has celiac disease, and rightfully points out that the French fries are not safe for him, nor is the beer that he ordered. It is estimated to affect 1 in 100 people worldwide, but only about 30 percent are properly diagnosed. Celiac disease can develop at any age after people start consuming gluten. Left untreated, celiac disease can lead to additional serious health problems. The main lesson that could be learned from the customer's approach is that it might make more sense to be less confrontational with the staff at restaurants, because his aggressive approach to the staff was clearly not helpful in this situation. Likewise, it's possible that the server could have handled the situation differently, and not made certain assumptions about the customer's gluten-free diet requirements. Celiac.com urges those with celiac disease who decide to eat in a restaurant to make a positive connection with the server before ordering to discuss their needs in detail. If a mistake happens, be polite and take time to explain why you need to send the food back. If necessary, politely ask for the manager and ask for a refund. Restaurants in most states are not required to serve us, so it is important to be kind, even if you are frustrated, in order to help any fellow celiacs who might follow in your footsteps. Read more at: dailymail.co.uk- 4 comments
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Ode to Gluten-Free Fish and Chips
Jefferson Adams posted an article in Gluten-Free Foods & Beverages
Celiac.com 02/25/2020 - Here are our some of America's top locations we've found for gluten-free fish and chips, along with top recipes for making gluten-free fish and chips at home. We've also included a few in the UK. We're trying to expand the list as new information becomes available, so if you know of any great places we missed, please give a shout out in our comments section, and we'll update the list as we get more information. As usual, be sure to check with your server to make sure that they use a dedicated fryer, and that their employees are trained to avoid any cross-contamination. Some Top U.S. Locations for Gluten-Free Fish and Chips CALIFORNIA Gluten Free Fish & Chips in Los Angeles Red Table 16821 Algonquin St, Huntington Beach, CA 92649 Celiac Friendly, Gluten Free Menu Voted celiac friendly in 81% of comments Gluten Free Fish & Chips in San Francisco Beach Street Grill Organic Restaurant 380 Beach St, San Francisco, CA 94133 Celiac Friendly, Gluten Free Menu Voted celiac friendly in in 91% of comments ILLINOIS Gluten Free Fish & Chips in Chicago The Northman 4337 N Lincoln Ave, Chicago, IL 60618 Celiac Friendly, Dedicated Fryer Voted celiac friendly in 100% of comments Glen Prairie 1250 Roosevelt Rd, Glen Ellyn, IL 60148 Celiac Friendly, Gluten Free Menu Voted celiac friendly in 100% of comments OREGON Gluten Free Fish & Chips in Portland Hawthorne Fish House 4343 SE Hawthorne Blvd, Portland, OR 97215 Fish & Chips, Dedicated Gluten Free Facility, Celiac Friendly Corbett Fish House 5901 SW Corbett Ave, Portland, OR 97239 Fish & Chips, Dedicated Gluten Free Facility, Celiac Friendly Portland Fish Market 4404 SE Woodstock Blvd, Portland, OR 97206 Fish & Chips, Gluten Free Menu, Dedicated Kitchen Space Voted celiac friendly in 66% of comments WASHINGTON Corbett Fish House 19206 SE 1st St, Camas, WA 98607 Fish & Chips, Dedicated Gluten Free Facility, Celiac Friendly Gluten Free Fish & Chips in Seattle Capitol Cider 818 E Pike St, Seattle, WA 98122 Fish & Chips, Celiac Friendly, Gluten Free Menu Voted celiac friendly in 97% of comments Emerald City Fish & Chips 3756 Rainier Ave S, Seattle, WA 98144 Fish & Chips, Celiac Friendly, Gluten Free Menu Voted celiac friendly in 75% of comments Five Hooks Fish Grill 2232 Queen Anne Ave N, Seattle, WA 98109 Fish & Chips, Celiac Friendly, Gluten Free Menu Voted celiac friendly in 80% of comments Brother Barrel 12535 Lake City Way NE, Seattle, WA 98125 Fish & Chips, Gluten Free Menu, Dedicated Fryer Voted celiac friendly in 100% of comments Ghostfish Brewing Company 2942 1st Avenue South, Seattle, WA 98134 Dedicated Gluten Free Facility, Celiac Friendly, Gluten Free Menu, Gluten-Free craft beer Fish & Chips mentioned in comments Virginia Inn 1937 1st Avenue, Seattle, WA 98101 Celiac Friendly, Beer, Late Night, Restaurant Voted celiac friendly in 100% of comments Fish & Chips mentioned in comments Top Gluten-Free Fish and Chips in UK Lucy's UK Lucy's, a popular local fish and chip shop in Norwich, UK adds gluten-free menu, doubles in size. Mobile UK A woman in the UK has launched a popular mobile gluten-free fish and chips eatery in response to her celiac disease diagnosis and gluten-free diet. Top Gluten-Free Fish and Chips Recipes Here are links to one of our favorite gluten-free fish and chips recipes.- 8 comments
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Celiac.com 09/05/2024 - Navigating food sensitivities can be challenging, especially in social settings. A recent incident highlights the complexities faced by individuals with specific dietary needs. This summary explores a situation where a woman, newly diagnosed with gluten sensitivity, refused to share her gluten-free meal with a pregnant friend during a group breakfast outing, leading to accusations of selfishness. Discovering the Sensitivity The woman had been experiencing unexplained nausea and indigestion for years. Upon discovering that she was sensitive to gluten, she completely eliminated it from her diet, significantly improving her health. This dietary change required her to be vigilant about the foods she consumed, as even small traces of gluten could cause adverse reactions. Breakfast Outing with Friends She was invited to a breakfast outing with her friend group, which included a couple, Emma and Via, who were expecting their first child. Understanding her dietary restrictions, the group chose a high-end restaurant known for being attentive to food sensitivities and offering gluten-free options. Sharing Food and the Pregnant Friend At the restaurant, Via, who was experiencing morning sickness, decided not to order her own meal. Instead, she planned to have a few bites from others' plates. While the rest of the group was amenable to sharing, the woman with gluten sensitivity expressed her discomfort. She explained that since she couldn't share in the others' food due to her sensitivity, she preferred not to share her own meal either. Tensions Rise When the food arrived, Via began sampling from everyone's plates and specifically asked to try the woman's gluten-free breakfast. The woman declined, reiterating that her meal was her only safe option and she wasn't comfortable sharing it. Via, driven by pregnancy cravings, argued that she really wanted to try the gluten-free dish. This led to a heated exchange, with Via accusing the woman of being selfish. Conclusion This incident sheds light on the challenges faced by those with gluten sensitivity, especially in social settings. The woman’s refusal to share her meal was not out of selfishness but a necessity to maintain her health. For individuals with celiac disease or similar conditions, maintaining strict dietary habits is crucial. This story underscores the importance of understanding and respecting dietary restrictions to support the well-being of those affected. What do you think, was she selfish for not sharing her food? Please share your comments below. Read more at chipchick.com
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Celiac.com 08/08/2024 - When on the go or short on time, finding gluten-free dining options can be challenging, especially at fast food restaurants. However, Mexican cuisine often offers some reliable choices. Even Mexican fast food chains can offer some decent options. Of course, not all Mexican fast food chains are equal in providing gluten-free options, so it's crucial to know where you can find safe and delicious meals. Eating out at any restaurant is always risky, even if they offer a gluten-free menu, but if you accept such risks the listing below may be helpful. Remember, individual experiences may vary, so always check with staff about ingredients and preparation methods. If you have feedback, or know of any other Mexican fast food chains that offer good gluten-free food options, be sure to tell us in the comments below. Here's an updated list that includes new additions, making it easier for gluten-free diners to enjoy Mexican fast food. Mexican Fast Food Chains with Naturally Gluten-Free Options #1: Chipotle Chipotle offers a variety of gluten-free options, with clear labeling. Except for flour tortillas, most items, including corn tortillas, all meats, beans, vegetables, and sides, are gluten-free. #2: El Pollo Loco At El Pollo Loco, you can enjoy a range of gluten-free items like flame-grilled chicken, corn tortillas, pinto and refried beans, avocado salsa, Cotija cheese, mixed vegetables, and flan. Just avoid flour tortillas. #3: Jimboy's Tacos Jimboy's is known for fresh preparation, Jimboy's Tacos offers a solid gluten-free menu including tacos (bean, ground beef, chicken, steak, carnitas), Tacoburgers, taquitos, tostadas, and their signature guacamole & sour cream. #4: Baja Fresh Baja Fresh features gluten-free options such as Baja Tacos with corn tortillas, “Bare style" burritos, Baja Ensaladas, grilled vegetables, carnitas, rice, and beans. All dressings and salsas are gluten-free. #5: Qdoba Qdoba provides diverse gluten-free choices, including chicken, chorizo, flat iron steak, pork, seasoned shredded beef, cilantro lime rice, black beans, tortilla soup, salsas, dressings, queso, and guacamole. #6 Taco Cabana Taco Cabana offers a variety of gluten-free options including beans (black, borracho, refried), barbacoa, chicken fajita meat, rotisserie chicken, shredded chicken taco meat, steak fajita meat, and gluten-free salsas and toppings. #7: Mighty Taco Mighty Taco makes it easy for gluten-free diners with corn shell options for any taco and excluding flour tortillas from most items. They offer Mighty Tacos with various fillings, salads, and more. #8: Del Taco Del Taco has expanded its gluten-free offerings, featuring items like the Grilled Chicken Taco, Street Tacos, and the Epic Grilled Chicken Avocado Burrito (without the flour tortilla). Additionally, their seasoned fries, beans, rice, and various salsas are gluten-free. #9: Torchy’s Tacos Torchy's Tacos, known for its creative taco combinations, offers a variety of gluten-free options. Diners can choose from corn tortilla tacos filled with meats like chicken, beef, pork, and shrimp. They also provide gluten-free sides such as refried black beans, Mexican rice, and queso. #10: Taco Del Mar Taco Del Mar provides gluten-free choices like corn tortilla tacos, burrito bowls (sans the tortilla), and a selection of fillings including seasoned chicken, pork, and fish. They also offer gluten-free rice and beans, and a range of salsas and toppings. As always, cross-contamination can be an issue at restaurants, so be sure to double check to make sure your chosen location is using dedicated fryers for gluten-free items, and that you are confident that the final product will be gluten-free. If you know of other chains we should add to our list, or have feedback on these, please share in the comments below! Your experiences help others find reliable gluten-free dining options.
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Celiac.com 06/17/2019 - A federal appeals court reinstated a lawsuit filed by a boy with celiac disease against a Colonial Williamsburg restaurant. The court ruled that a jury should decide whether the restaurant violated the Americans with Disabilities Act when they barred a boy from bringing his gluten-free meal into the Shields Tavern. The lawsuit lists the boy's name as J.D. Because J.D. has celiac disease and follows a strict gluten-free diet, he couldn't eat with his classmates on their May 11, 2017, field trip. The staff at the Shields Tavern told J.D. that they could make a gluten-free meal for him, but they could not allow him to eat his own food in the tavern, which is owned and operated by the Colonial Williamsburg Foundation. J.D. had had problems before with gluten-free restaurant meals that were not, in fact, gluten-free. Since he hadn't eaten at Shields Tavern before, he declined their offer to make him a gluten-free meal. Because of Shields Tavern rules against outside food, J.D. was forced to eat a homemade meal apart from his friends and teachers. J.D. may have facts on his side. A recent study shows that most gluten-free restaurant food contains gluten. J.D.'s father chose to sue the foundation, arguing it violated the ADA, the Rehabilitation Act and the Virginians with Disabilities Act. The initial lawsuit was dismissed before trial by U.S. District Judge Rebecca Beach Smith, who held that J.D. did not show that he suffered discrimination because of his disability. In a 2-1 ruling that reinstated J.D.'s lawsuit, Judge Albert Diaz, writing for the majority, noted that Shields Tavern has high gluten-free meal standards that may be okay for most people with celiac disease, and a jury might decide they are good enough. But, added Diaz, “The district court incorrectly overlooked the testimony that J.D. repeatedly became sick after eating purportedly gluten-free meals prepared by commercial kitchens. Until a jury resolves the disputes surrounding the nature and extent of J.D.’s disability, we cannot determine if the accommodation Shields Tavern offered, as good as it may be, fully accounted for his disability.” Read more at Richmond.com
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Celiac.com 12/18/2023 - Eating out can be a delightful experience, but for those with celiac disease, it often becomes a delicate dance with uncertainty. The UK-based blog North East Bylines features an insightful piece by Carol Westall, in which she shares letters and phone call exchanges between herself and restaurants during 2023. Four of her encounters shed light on the highs, lows, and nuances of dining out with gluten sensitivity. You can read more at North East Bylines. Newcastle, October 2023: The Unfortunate Slip A meticulous online booking and explicit gluten-free requests set the stage for a promising evening. Yet, despite assurances and a seemingly safe meal, a gluten attack ensued. The subsequent investigation revealed a chef's decision to alter the gluten-free dish in the evening, causing the unfortunate slip. The restaurant offered a generous refund, but the trust was compromised. Trust Verdict: No. The inconsistency in gluten-free offerings raises concerns. Oslo, September 2023: A Genuine Apology Dining in Oslo brought unanticipated gluten exposure due to an oversight with their papadums (usually made with gluten-free flours like lentil or chick pea flour). The restaurant took immediate responsibility, investigated the incident, and, recognizing their error, offered a sincere apology, along with a free meal. The server's apologetic demeanor added a layer of understanding. Trust Verdict: Unlikely. Despite the sincere apology, the risk may not be worth a return. Devon, June 2023: Investigating All Angles A case in Devon prompted a meticulous investigation. The restaurant enlisted external food safety partners, identified potential allergen cross-contact, and implemented corrective measures. Despite a thorough response, the incident raised concerns about the reliability of the gluten-free menu and the need for QR code checking. Trust Verdict: No. The reliance on QR codes for allergen information poses a significant hurdle. Northumberland, March 2023: A Supplier's Oversight A gluten attack linked to dressed crab prompted a swift response from the restaurant. An investigation traced the issue to a supplier's oversight, leading to a suspension of the dish until safety could be guaranteed. The restaurant's commitment to corrective actions demonstrated responsibility. Trust Verdict: Yes. The prompt actions and transparency inspire confidence. Northumberland, January 2023: A Regrettable Oversight A beloved cafe in Northumberland slipped up when a gluten-free order was overlooked, leading to a sandwich made with non-gluten-free bread. The cafe admitted the error, promised retraining, and offered a complimentary meal as an apology. Trust Verdict: Yes, with caution. The cafe's sincerity and corrective actions signal a commitment to improvement. Newcastle, November 10th, 2023: A Topping Mishap In a Newcastle restaurant, an error in topping, not gluten, brought a slight hiccup. The restaurant swiftly acknowledged the mistake and promised extra vegetables to compensate. Trust Verdict: Yes. A minor error unrelated to gluten suggests a reliable understanding of dietary needs. In the intricate dance of dining out with celiac disease, trust is hard-earned. Each encounter underscores the importance of clear communication, rigorous training, and transparent investigations. While some restaurants stumbled, others rose to the occasion, offering hope that, with increased awareness, the dining landscape for those with gluten sensitivity may become more trustworthy in the future. For even more encounters at northeastbylines.co.uk
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Celiac.com 09/28/2023 - Restaurant server and TikToker, Andrew Lopez, recently shared a video highlighting some of his customer pet peeves, labeling them as "Straw Psychos" and "Gluten Goobers." His latest video dropped Friday, and quickly went viral. In it, Lopez goes off on a profanity-laden rant about customers he feels go over the line with their demands. Lopez's first target is customers who request straws before he even has a chance to place their drinks on the table. He expresses frustration, explaining that serving drinks from a tray requires both hands and asks customers to be patient. Irritated About Constant Gluten-Free Requests The second part of his video is devoted to customers who inquire about gluten-free menu options and protocols. He expresses irritation about the constant requests for gluten-free options, particularly from individuals who don't have celiac disease, a legitimate gluten allergy. He criticizes those who suddenly claim to have a gluten allergy because they are following low-carb diets like keto. He argues that going on a diet shouldn't necessitate the extensive preparation processes associated with gluten-free dishes. While Lopez uses humor to vent his frustrations, his video has generated mixed reactions. Some viewers criticized him for complaining about his customers, while others expressed solidarity with his perspective, especially fellow servers who understand the challenges he faces. Some individuals with actual gluten allergies also supported his comments, acknowledging the annoyance of those who adopt gluten-free diets without necessity. In response to the polarized feedback, Lopez hints at the possibility of creating another video to discuss more customer pet peeves in the future. This video highlights the challenges that restaurant servers face when trying to accommodate various customer requests and preferences, and it has sparked a discussion about customer-server dynamics in the hospitality industry. But even though Lopez goes out of his way to exempt people with celiac disease or gluten sensitivity, his video also highlights some of the stereotypical beliefs about people who order gluten-free food, like the idea that they're more sensitive or demanding than other patrons. Are they really more demanding than the average demanding customer? Yes, people can be demanding, but people ordering gluten-free food likely aren't demanding just because they're eating gluten-free. They're likely just demanding to begin with, but so are a lot of folks. At the end of the day, videos like this are good for grabbing attention for the people ranting, but not much else. They don't usually have much positive to contribute to either civility in restaurants, or among this ordering gluten-free food. So, even though they grab our attention, and make the ranters feel better, it's often best to take these overtly public complaints with a grain of salt. Read more at the Dailydot.com
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10 Major USA Restaurant Chains That Offer A Gluten-Free Menu
Scott Adams posted an article in Summer 2023 Issue
Celiac.com 06/24/2023 - Celiac disease is a serious autoimmune disorder that affects approximately 1 in 100 people worldwide. It is a condition in which the body's immune system reacts to gluten, a protein found in wheat, barley, and rye, causing damage to the lining of the small intestine. This damage can lead to a range of symptoms, including abdominal pain, bloating, diarrhea, and malnutrition. The only treatment for celiac disease is a strict gluten-free diet, which can be challenging, especially when eating out. Fortunately, many restaurants in the USA offer gluten-free menus, making it easier for those with celiac disease to enjoy a meal out with friends and family. In this article, we will explore 10 major USA restaurant chains that offer a gluten-free menu, providing examples of items from their menus that are safe for those with celiac disease to consume. Outback Steakhouse Outback Steakhouse is a popular chain that specializes in steak and seafood. Their gluten-free menu includes a range of appetizers, salads, entrees, and sides, such as the Victoria's Filet, the Queensland Chicken and Shrimp Pasta, and the Garlic Mashed Potatoes. PF Chang's PF Chang's is an Asian-themed restaurant chain that offers a dedicated gluten-free menu, which includes a variety of starters, soups, salads, entrees, and sides. Some examples of gluten-free dishes at PF Chang's include the Chang's Spicy Chicken, the Ginger Chicken with Broccoli, and the Vegetable Fried Rice. Red Robin Red Robin is a casual dining restaurant chain that specializes in gourmet burgers. Their gluten-free menu includes a range of burgers, salads, sides, and entrees, such as the Royal Red Robin Burger, the Grilled Turkey Burger, and the Whiskey River BBQ Chicken Salad. Chili's Chili's is a Tex-Mex themed restaurant chain that offers a gluten-free menu, which includes a variety of starters, entrees, and sides. Some examples of gluten-free dishes at Chili's include the Margarita Grilled Chicken, the Ancho Salmon, and the Loaded Sweet Potato Fries. Olive Garden Olive Garden is an Italian-themed restaurant chain that offers a gluten-free menu, which includes a variety of appetizers, entrees, and sides. Some examples of gluten-free dishes at Olive Garden include the Grilled Chicken Parmigiana, the Herb-Grilled Salmon, and the Garden Salad. Carrabba's Italian Grill Carrabba's Italian Grill is a chain of Italian restaurants that offers a gluten-free menu, which includes a range of appetizers, salads, entrees, and sides. Some examples of gluten-free dishes at Carrabba's include the Chicken Bryan, the Filet Fiorentina, and the Sautéed Broccoli. Maggiano's Little Italy Maggiano's Little Italy is another Italian-themed restaurant chain that offers a gluten-free menu, which includes a range of appetizers, salads, entrees, and sides. Some examples of gluten-free dishes at Maggiano's include the Grilled Chicken Caprese, the Grilled Salmon Lemon and Herb, and the Garlic Mashed Potatoes. The Cheesecake Factory The Cheesecake Factory is a popular chain of restaurants that offers a gluten-free menu, which includes a range of appetizers, entrees, and sides. Some examples of gluten-free dishes at The Cheesecake Factory include the Fresh Grilled Salmon, the Glamburger, and the Skinnylicious Caesar Salad. Bonefish Grill Bonefish Grill is a seafood restaurant chain that offers a gluten-free menu, which includes a range of starters, salads, entrees, and sides. Some examples of gluten-free dishes at Bonefish Grill include the Grilled Salmon with Mango Salsa, the Saucy Shrimp, and the Steamed Asparagus. Applebee's Applebee's is a popular casual dining restaurant chain that offers a gluten-free menu, which includes a range of appetizers, entrees, and sides. Some examples of gluten-free dishes at Applebee's include the Cedar Grilled Lemon Chicken, the Bourbon Street Chicken and Shrimp, and the Garlic Mashed Potatoes. It's important to note that while these restaurant chains offer gluten-free menus, there is always a risk of cross-contamination, which can be dangerous for those with celiac disease. It's important to communicate your dietary restrictions with your server and ask them to take extra precautions when preparing your food. Furthermore, it's crucial that restaurants train their staff to understand the severity of celiac disease and the importance of following written procedures when preparing and serving gluten-free food. This includes using separate utensils, cookware, and surfaces to avoid cross-contamination. In conclusion, for those with celiac disease, eating out can be a challenge. However, with more and more restaurants offering gluten-free menus, it's becoming easier to enjoy a meal out with family and friends. It's crucial to communicate your dietary restrictions with your server and to be vigilant about the risk of cross-contamination. Ultimately, it's up to the restaurants to train their staff properly and follow written procedures to ensure the safety of those with celiac disease. Please note that it is always a good idea to check each restaurant's website or contact them directly for the most up-to-date information on their gluten-free menu options: Outback Steakhouse - https://www.outback.com Red Robin - https://www.redrobin.com P.F. Chang's - https://www.pfchangs.com/menu/gluten-free The Cheesecake Factory - https://www.thecheesecakefactory.com/menu Chili's - https://www.chilis.com/menu BJ's Restaurant & Brewhouse - https://www.bjsrestaurants.com Carrabba's Italian Grill - https://www.carrabbas.com Uno Pizzeria & Grill - https://www.unos.com/menus/ Bonefish Grill - https://www.bonefishgrill.com Applebee's - https://www.applebees.com/en/menu- 10 comments
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Celiac.com 05/17/2023 - In a shocking incident that highlights the need for greater celiac awareness and inclusivity, a Tuscan restaurateur recently turned away a customer simply because they were celiac. Celiac.com 05/16/2023 - The customer, Valentina Leporati, known as Valentina Gluten Free, a prominent social media figure with nearly 80,000 followers, shared this encounter on her platform and received an outpouring of support. According to Valentina, she was in the process of making a reservation for a party of ten, but when she informed the restaurant about their dietary restrictions, she was met with a blunt and dismissive response: "No, we don't admit celiacs here." Unfortunately, Valentina's is not an isolated incident. Prejudice against people with celiac disease is not uncommon. Although many restaurants will try to accommodate people with gluten restrictions, many others simply inform celiacs that they can't guarantee a gluten-free meal, but some restaurants can be rude or downright hostile. Valentina's experience resonates with many celiacs and gluten sensitive diners who have faced unpleasant episodes at restaurants. The fear and lack of understanding surrounding celiac disease can often trigger resistance. It raises the question: why are some restaurateurs hesitant to welcome gluten-free diners? For people living with celiac disease, booking a restaurant isn't just about finding a safe meal option; it about keeping safe by communicating their needs, and hoping that the restaurant is knowledgeable and accommodating. This vulnerability can make celiac individuals feel exposed and anxious from the very beginning. The response of "you are not accepted here, you cannot enter" is not only harsh, but also reflects a lack of awareness. Celiac disease is not a food allergy; it simply requires the avoidance of gluten. A little understanding and flexibility can go a long way in creating a welcoming environment. It can also mean more business via dedicated regular gluten-free diners looking for a safe, quality dining experience. Valentina, who also works in the food industry and operates a bakery/pastry shop in Sarzana, Liguria, chose not to name the specific restaurant, emphasizing her commitment to kindness over retaliation. However, she wanted to share her experience to shed light on the prevalent ignorance surrounding celiac disease, and the need for more education and acceptance by the restaurant industry in general. It's beneficial for restaurateurs to recognize the potential benefits of catering to gluten-free patrons and welcoming those with celiac disease. By offering gluten-free options and ensuring staff members are educated on dietary requirements, restaurants can tap into a growing market and enhance their reputation as inclusive establishments. Moreover, embracing the diverse needs of customers fosters a sense of community and demonstrates a commitment to customer satisfaction. While Valentina's experience was disheartening, her decision not to shame the restaurant, but instead raise awareness exemplifies her unwavering belief in kindness. This incident should serve as a catalyst for change, inspiring both consumers and restaurateurs to work together to eradicate ignorance, and build a more inclusive dining culture. Do you have a story of defensive, resistant, even hostile restaurant reactions to a gluten-free request? Share it in the comments below. Read more at breakinglatest.news
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Celiac.com 07/11/2017 - A UK man has filed a lawsuit against a local bar and grill after becoming sick on a gyro salad that servers led him to believe was gluten-free. The Webster Groves resident, Phillip "Gus" Wagner alleges that servers at Michael's Bar & Grill in Manchester, provided inaccurate information about the dish, and that he suffered an adverse reaction to the gluten in the dish that left him with "severe and permanent injuries." His lawyer, Christine Anderson of Faerber and Anderson, specifies that Mr. Wagner was injured in one or more of the following respects to wit: injuries to the cardiovascular system, gastrointestinal tract, internal organs, respiratory system and body as a whole; that he sustained an aggravation of a pre-existing condition; that said injuries are permanent and permanently disabling; that he has experienced pain and suffering in the past and is reasonably certain to experience pain and suffering in the future; that he has expended money for necessary medical care, treatment and services in the past and is reasonably certain to expend money for necessary medical care, treatment and services in the future resulting from said occurrence; that he has lost the ordinary gains of his employment and will lose further such sums in the future; that he has sustained loss of a normal life. For their part, the restaurant says that the lawsuit is their first indication of any kind of a problem. Michale's general manager, Katina Malliotakis, says they had no indication that any customer had any kind of problem, until someone called and demanded to know their insurance company, and adding that that someone had told Wagner the gyro salad was gluten-free. Malliotakis says that Michale's special gluten-free menu does not include the gyro salad, and that her servers are all aware of that fact. "Nobody remembers a customer asking about the gyro salad,” she says. If someone did ask for a gluten-free salad, any server would have pointed them toward another salad on the menu that is gluten-free."We have plenty of gluten-free options if people ask for that," she says. What do you think? Mistaken restaurant? Mistaken patron? Much ado about nothing? Source: riverfronttimes.com
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Twelve Top Phở Restaurants in the Los Angeles Area
Jefferson Adams posted an article in Gluten-Free Travel
Celiac.com 01/25/2022 - Phở (pronounced 'FUH') is a delicious soup made from beef, oxtail or chicken broth base. It's the national dish of Vietnam, and in most instances, phở happens to be gluten-free by default. Phở is almost always served with a variety of condiments, including bean sprouts, cilantro, Thai basil, mint sprigs, scallions, and saw-tooth leaves, bird's eye chilis, sliced jalapeño peppers, hoisin sauce (make sure it's gluten-free), Sriracha (Rooster) Sauce, and lime wedges. Definitely avoid egg noodles in your phở. So, the takeaway is that Phở is typically gluten-free and safe for people with celiac disease. Just be careful about what gets added. As always, avoid any ingredients you're not sure about, and talk to the restaurant workers about the need for your dish to be gluten-free. Our article on top Pho restaurants in San Francisco and the Bay Area led to questions about pho restaurants in a number of other cities. With that in mind, here's a list of some solid pho restaurants in the Los Angeles region. Without doubt, if you're looking for pho in the Los Angeles area, and you have a few extra minutes, head to Orange County, especially Little Vietnam in Garden Grove. There you'll find a number of great choices in a small area. Please note that our list is barely a starter. It is very much incomplete and meant as a basic reference. There are so many solid pho restaurants in the region that it's hard to count them all, let alone list them here. If we missed a favorite pho spot of yours, or if you know of a good one, please share it in the comments below. Twelve Top Phở Restaurants in the Los Angeles Area include: Pho Ba Co Pho Ba Co Stonecreek Plaza 4250 Barranca Pkwy Stes J & K Irvine, CA 92604 Open until 8:00 PM Manager Kieu P. "Our pho broth and rice noodles are all gluten free!" Pho Saigon Pearl Pho Saigon Pearl 519 S Fairfax Ave Los Angeles, CA 90036 Beverly Grove Open until 9:00 PM Owner Phofax S. Our oxtail pho broth is gluten free with NO MSG. Pho Akaushi Pho Akaushi 7725 Garden Grove Blvd Garden Grove, CA 92841 Open until 10:00 PM Owner: James and Quyen B. "Home of the finest Vietnamese Kobe-style Beef ( American Wagyu ) Noodle Soup. 100% Natural diet, growth hormones free. We use the best ingredients we can find to serve my customers." Pho 24 Pho 24 3450 W 6th St Ste 109-B Los Angeles, CA 90020 Wilshire Center, Koreatown Open until 2:00 AM Owner Connie L: Korean infused Pho Recipe, known for clear bone broth that is refreshing from start to finish. Also wok infused dishes such as Chow Fun, Fried Rice, and Spicy Oyster Noodle gives a fiery wok taste, well known in Koreatown. Pho 45 Pho 45 9240 Garden Grove Blvd Ste 19 Garden Grove, CA 92844 Open until Midnight Pho 79 Restaurant 9941 Hazard Ave Garden Grove, CA 92843 Open until 9:00 PM Pho 87 1019 N Broadway Los Angeles, CA 90012 Elysian Park Open until 8:00 PM A popular Chinatown pho specializing in Oxtail broth. PhoHolic 14932 Bushard St Westminster, CA 92683 Open until 10:00 PM “Another super good pho place. This was a recommendation from my friend and it's legit. Their soup” more Pho Tung & Cafe 23532 El Toro Rd Ste 15 Lake Forest, CA 92630 Open until 8:00 PM “Pho Tung Special was excellent! The service is fantastic, and the spring rolls and peanut sauces are delightful!” more Simply Pho You 698 S Vermont Ave Los Angeles, CA 90005 Wilshire Center, Koreatown Open until 8:45 PM Soup Shop Soup Shop 5840 Firestone Blvd Ste 102 South Gate, CA 90280 Open until 12AM 214 S State College Blvd Anaheim, CA 92806 Open until 1:30 AM We are a chef-driven restaurant. We invite you to join us for an unforgettable culinary experience. Súp Noodle Bar - Irvine Súp Noodle Bar - Irvine Heritage Plaza 14370 Culver Dr Unit 2H Irvine, CA 92604 Open until 9:00 PM Thank U Pho Thank U Pho 3522 B W 8th St Los Angeles, CA 90005 Koreatown Open until 11:00 PM Thank U Pho serves "a variety of Phở including the House Special, Super Bowl, Oxtail Noodle Soup, and even Pho Vegetarian." Looking to enjoy great Phở at home? Here's a recipe for Chicken Phở-
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Celiac.com 09/07/2021 - Updated 09/08/2021: This article was updated to reflect that Wendy's may still cook the new fries in shared vats, which means that they would not be gluten-free. That's right, French fry fans, popular hamburger chain Wendy's is reformulating their French fries. Well, like many things, the original fries contained no gluten ingredients, but they will still be prepared in fryers which are shared with gluten-containing foods, like breaded chicken. According to Wendy's, a "new version of brand's No. 1 sales product is being rolled out now in the U.S. and Canada and will be in system fully by September." Keep in mind that even in franchises which may cook their fries in dedicated vats, any gluten-free food could still be cross-contaminated within a busy fast food environment. According to John Li, Wendy’s vice president of culinary innovation, Wendy's new French fries are "designed to retain heat and crispness for between 15 and 30 minutes to accommodate the brand’s growth in drive-thru, carry-out and other off-premises sales channels." The new fries are a "cut above, literally,” said Emily Kessler, Wendy’s senior specialist for culinary and innovation, in a Zoom press conference Thursday. “And that's because these not-exactly-square French fries are by design. “One side is built with a thicker side, and it's built for heat retention, while the other side is thinner and that’s really to enhance crispiness because we know our customers want hot and crispy fries every time,” Kessler said. So, if you are a fan of a good French fry, this could be the news you've been waiting for, but unfortunately they are not safe for those with celiac disease.
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There is a shop with gluten free pizza advertised ehen I called I was told cooked on separate tray but same oveny daughter been sick i take it this would not be a good option but please confirm
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Celiac.com 07/24/2014 - People that have celiac disease know one of the main concerns is avoiding gluten when they have meals. Their second biggest concern is the possible co-mingling of ingredients that can contaminate otherwise gluten-free food! So how do you eat at restaurants when you have celiac and still have peace of mind? Here is how: Before you are to go out to a restaurant call ahead and ask for the manager, find out if they do offer gluten-free meals that are carefully prepared for people with food allergy (If you are unable to call ahead go online and look the restaurant up to see if they offer a gluten-free menu or gluten-free meal selections, if need be email them). Also ask if the restaurant prepares gluten-free meals in a separate area, and if the restaurant uses different cooking utensils for gluten-free meal preparation. When you arrive at the restaurant that you have confirmed has gluten-free meals, let your server know you have a "Gluten Allergy" (ok, you can use different terms, and this isn't correct, but it conveys necessity instead of trend) and must eat gluten-free. Ask for a gluten-free menu, if they did not offer one to you. If you feel comfortable ask to speak with the manager or chef at your table, so they know that you have a medical need for a gluten-free diet. Let your favorite restaurants know that you want gluten-free meal selections and a gluten-free menu if they do not offer that yet. Do not be afraid to ask! Also, online there are cards you can print out and take to restaurants that you can give to server, manager or chefs to let them know that you are in need of a gluten-free diet. Some restaurants are now getting trained for gluten-free food preparation through National Foundation for Celiac Awareness (NFCA) and Great Kitchens, so that all the staff is fully prepared and educated on how to handle safe preparation of meals for celiac and gluten intolerant individuals. Talk about peace of mind; if a restaurant has had the gluten-free food training, know you are safe to eat gluten-free meals there!
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Hi you guys. I just registered my account to let you all know that if you plan to go out or order in, always always call the restaurant ahead to check the ingredients. I had two close calls tonight. Ordered in from doordash and called two thai places to inquire if their curry and pad thai were gluten free. One had soy, fish sauce, & wheat in both, the other did not. I had to make a special request in my order for the gluten free pad thai that had it cause it wasn't available online. I put it all in capital letters for emphasis. Then I called the restaurant back to confirm my special request was noted. They tell me they never saw it on the order. ?. They thanked me for calling and letting them know and made it as I requested. *sigh* This gluten free life is NO joke. You have to constantly be on it or risk the consequences. I didn't even feel like doing these things tonight because I always order thai food (the gluten-free ones) without issue but out of instinct did and inevitably saved myself money and sickness. Just wanted to remind everyone to always call ahead.
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Seville Spain Launches a Gluten-Free Support Network
Jefferson Adams posted an article in Additional Concerns
Celiac.com 11/12/2019 - People with celiac disease know that the battle to remain gluten-free requires constant vigilance, and most are thankful for any help they can get along the way. Still, most help is limited and scattershot. Ever wonder what it would look like for a town or city to help people with celiac disease and gluten intolerance to have a normal social life? Well, it might look a bit like a plan unveiled recently by the City Council of Seville, Spain as part of a new health and welfare campaign designed to provide comprehensive information on gluten-free food options within Seville. Promoted by the Department of Public Health, and presented by the Department of Public Health and its Delegation of Social Welfare, Employment and Comprehensive Plans for Social Transformation, the program, called Network Seville Gluten Free, aims to create and develop, and map, a network of catering establishments that offer gluten-free meals. The main goal is to improve the quality of life of celiac persons, both citizens and tourists to Seville, in terms of accessibility to food services, and thus to contribute to a more normal social life for those people. The program will begin by raising awareness, stimulating training, and promoting the creation of a network of hotels and establishments, can safely and reliably meet the needs of people with gluten intolerance. To help launch the initiative, representatives from four restaurants joined with the municipal delegate for Social Welfare, Employment and Comprehensive Social Transformation Plans of the City Council, Juan Manuel Flores, to sign protocols for joining to the Network. Stay tuned for more on this and related stories about celiac disease and gluten-free living. Read more at TheMayor.eu- 1 comment
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Celiac.com 08/30/2019 - A gluten-free, vegan blogger with nearly a million Instagram followers is criticizing a popular restaurant in Puglia, Italy, for failing to alter its $200 tasting menu to accommodate her dietary restrictions. Many gluten-free folks have been there: You arrange reservations at a fancy restaurant, and you mention that you are gluten-free. You think they have your back, and you show up and they serve you food with gluten in it. Writing on Instagram, Nicole Warne, who runs the noted Gary Pepper Girl fashion and lifestyle blog, complained that the famous restaurant, Grotta Palazzese in Puglia, would not change its $200 set menu to suit her dietary request. A glance at the post, however, raises several questions, and might offer some tips for how to make sure that both the patron and the restaurant are on the same page when it comes to food restrictions. Ms. Warne indicates that she made her dietary restrictions clear when she booked the reservation three months ahead of her visit. However, when she arrived, she claims she was told the restaurant couldn't tweak its tasting menu to fit her diet. However, Ms. Warne does not indicate that the restaurant communicated that they understood her request, or that they confirmed their ability to accommodate her. That's not to criticize Ms. Warne, but to offer some food for gluten-free thought. She doesn't seem to be accusing the restaurant of a bait and switch. That is, she doesn't seem to say: Hey, the restaurant said they would accommodate our dietary request and would serve us dish X instead of dish Y, but when we got there, they refused. She seems, rather, to be saying that she informed the restaurant she was gluten-free and vegan when she made the reservation three months before her visit, that she was then served the standard set menu that was neither vegan nor gluten-free, and that the restaurant would not cop to the mistake. Having faced the challenges of ordering gluten-free in a number of countries, including Italy, we sympathize with Ms. Warne's efforts, and with her disappointment. If you have celiac disease and you've ever tried to navigate restaurants for gluten-free food, you know there is plenty of room for errors, mistakes, and misunderstandings; and that's when both parties speak the same language. Most restaurants are happy to help their customers navigate food restrictions. Most restaurants want their customers to have a good experience, so it's hard to imagine they deliberately disregarded her preferences. It's not hard to imagine that they refused to cop to their mistake out of stubbornness, embarrassment, greed or some combination of the three. One good rule of thumb when dealing with any restaurant, especially restaurants in foreign countries, is to double and even triple check the arrangements, because much can be lost in translation, or in the chain of communication. Do your due diligence. If you really want to eat in a particular restaurant and you want them to accommodate your dietary restrictions, it is best to look at the menu in advance. Have an idea in mind of the kind of food you might want or the changes you're seeking. Be ready to email or call, or even find someone who speaks the language to run offense for you, if you don't speak the language. And follow-up, preferably a day or two ahead of your visit, just to confirm. Look, it sucks to pay two-hundred Euro for a meal you really can't eat. The only solution we know is communication and negotiation. Even then, people looking to eat gluten-free or vegan can face challenges like those faced by Ms. Warne. Best of luck to everyone in their gluten-free dining efforts. Meantime, do you have a comment or a story about a gluten-free restaurant fail? Share it below. Read more at Insider.com
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