Been there! Done that! Kaiser anyway! I was with them for twenty years. The best thing that happened to me was moving out of their area. I thought that for an HMO it must have been one of the best so since that's the way everything was going I stayed. Hmppph!!! Your experience is so v-e-rrrrrrrrrrrrry TYPICAL!! I went to some good doctors there but within a year or two they weren't so good anymore. I am thoroughly convinced that the Kaiser system rather quickly destroys both brain cells and human feelings. f there is ANY WAY you can go outside the system, do that whenever you need to. In the meantime try their membership services. There is ususally somewhere there that still has brain cells and human feelings and who LISTENS!!!!!!