Mosaics' Blog

It's an established fact. Cell phone companies only hire morons. Non-morons need not apply. I won't say I'm sorry to any phone company employee that may be reading this. Every last one of them is a moron. If it isn't true...then prove it...act like you have a brain.Early this summer we went to get a cell phone for our son. I must preface this with: My husband is a long time customer with Sprint. He got his cell phone when they first started offering cell service about 10 yrs. or so ago and the mobil phones were as big as bricks. He has referred many, many of his friends and business associates to Sprint. He had attained what Sprint calls "Loyal Customer" status. He used to get all kinds of discounts and perks because of that.So...about two years ago he added me to his account. At that time, without us knowing, they switched the primary number from my husband's (which was flagged as a loyal customer) to mine (which is peon status). We didn't find that out until this summer's fiasco.Anyway, our contract says that we can add a phone for $10.00 a month, which we did with our daughter at the same time I got my Sprint phone. So...we went to the Sprint store to get a phone for our son. The rep. said it'll be $20.00 per month, but he also kept trying to get us to change our plan. I told him there is no way we'll change our plan because "any time we have ever changed one little tiny thing on our plan, Y'ALL SCREW IT UP ROYALLY and it takes months to fix!" which is true.So we left the store without a phone and my husband got on his cell phone and called Sprint. Somehow the rep found out that he was a "loyal customer" and she bubbled, "Oh you're one of our loyal customers! You get a free phone and there will be no monthly service charge." Wow! Sounds great, huh?Well, two weeks went by. No phone. We call the Sprint Moron and she says, "Oh, we'll have to process the order again. It will be there in a week, guaranteed." Two weeks went by. No phone. Call Sprint Moron again. He says, "Oh, we have the wrong address entered (somehow they know where to send the bill). It'll be there in a week, guaranteed." Sure enough within the week TWO phones arrive and our bill is $40.00 more.Called Moron's again. "We have two phones and are overcharged." Moron says, "Send one back and we'll take off the charges." Which we did. Well, to make a terribly long story short, we couldn't get the bill worked out so hubby took the phone back to the store and got a signed receipt and a promise that all charges would be taken off our account. Then comes the bill...$300.00. Morons. Hubby goes to Sprint store, takes paperwork to show phones were returned. They insist he did not return the phone, but was actually using the phone. Morons. Hubby shows the paperwork, the guy that actually took the phone back remembered him and said, "Yeah, he brought it back." Supervisor Moron still insists he didn't bring the phone back. Finally, he was convinced to look into it and discovered that they had just given the phone to some other customer in the store right after hubby returned it and charged it to our account!The problem is not solved yet. In the mean time, our son doesn't have a phone, but some other stranger does have a phone courtesy of the Mosaic family. "Oh, you're welcomed. Can I do anything else for you?"