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Disgruntled With Enterolab

dfish

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dfish Apprentice
dfish
Posted

Okay, maybe I'm just being impatient and bratty, but I am finding myself a bit disgruntled with Enterolab. The paperwork that they give you says that they process your specimens asap and that results are usually received within two weeks, but to please allow three weeks for the results due to their high volume of tests. I can respect that. Their paperwork and website also says to contact them if you do not receive your results in three weeks. So, three weeks have gone by with me very anxious for my results, but I've been pretty patient. In the meantime, I'm wandering around having no idea what I can and cannot eat. I made an appointment with my doctor for Monday the 11th to take my test results in to them because there is some "confusion" about whether or not I actually have celiac and I do not want to do a gluten challenge any longer than I have to. I made that appointment when I sent off the tests because my three weeks was up Wednesday the 6th and I figured the following week should be enough "grace time". I emailed Enterolab yesterday to let them know I had not gotten my results and was told (very nicely and professionally, I should say) that I should let them know again if I haven't gotten my results by the end of the week and that they do not have my results yet. The email also said that, if I tell them Friday that they do not have my results then they will "check with the lab". Okay, well, my doctor's appointment is 140 miles away, I have to take all day off work on Monday, and if I don't cancel within 24 hours they will charge me. So, I need to know by 9 am Friday (tomorrow) if Enterolab has my results, which, they should've had to me, by all of their paperwork, no later than yesterday. Has anyone else had a problem with Enterolab getting their results to them way later than their supposed "at the latest" date? How long should I expect to wait and should I just cancel that dr. appointment this evening and not count on getting my results any time soon?

Thanks much!

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Guest barbara3675
Guest barbara3675
Posted

Really so sorry you are disappointed with Enterolab. I got my results inside of two weeks, which should not be any comfort to you, but most everyone has been really satisfied with Enterolab that has posted here. There are always reasons for delays and I will bet you there is a good reason for yours. Here's hopeing that your situation gets solved to your satisfaction very soon.

Barbara

dfish Apprentice
dfish
Posted
  • Author

Thanks for the response, Barbara! I guess I am just so anxious to get my results because I do have a lot of faith in Enterolab from what everyone has said on this post that, when I get the results, I'm going to take them as gospel and quit messing around with all of these doctors! I feel like I'm waiting for (and they're overdue!) the answers that are going to totally change my life! And I want them now, kinda like a little kid!! :D

bmorrow Rookie
bmorrow
Posted

Yes, it is very difficult to wait. I know when I didn't receive my results in exactly three weeks, I was trying to determine how to call them. I did email Enterolab and in a couple of days I had my results. The same with York, but my daughter received her results in approixmately two weeks from EnteroLab. Three weeks is not long when you consider how long it takes to get into see a GI doctor. I had to wait three months to see a doctor, and then another month for the biopsy.

Good Luck! :rolleyes:

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