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raquel_99

Dunkin Donuts

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I e-mailed Dunkin Donuts recently to ask about the posibility of DD making a gluten-free donut for those of us who can no longer enjoy their donuts. I received the following reply:

"Thank you for thinking of Dunkin' Donuts. We're always developing new ways to keep our faithful customers coming back to our stores for more. In fact we have entire departments whose job it is to come up with fresh and exciting concepts for products, flavors, programs, advertising, etc. We also receive many unsolicited suggestions from our friends outside the company, driven by a love

and passion for our brands. Most of the time, the suggestions are things our teams have already

thought of and may already be working on. Therefore, to prevent any possible misunderstandings, we cannot accept or review unsolicited ideas such as: patented or un-patented, trademarked or un-trademarked ideas, copyright protected materials, advertising slogans, marketing programs, promotional programs, patent applications, trademark applications, copyright applications, product suggestions, prototypes or models. Again, thank you for thinking of Dunkin' Donuts."

I must say that I find it offensive that a request from a customer would be treated as "an unsolicited idea." Incidentally, I also wrote to Krispy Kreme about the same thing, and their response was very nicely delivered, unlike DD.

Is a gluten-free donut really that difficult to make?

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Have you tried Kinnikinnick Donuts. They are not as light as regular donuts but darn need as good. My favorite are the chocolate covered donunts that I eat frozen.

By the way, they are gluten free, wheat free, dairy free and soy free. Can't beat that!

I would leave Dunkin Donuts in the dust!!!!!!!

www.kinnikinnick.com

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Don't be offended by their response. It's just another CYA that ANYONE sending in an idea of any sort would get. Like if I sent them an idea like, "Hey, why don't you try making bubble gum flavored doughnuts? I bet they'd sell, well, like hotcakes!" If they did that and made a buttload of money and I could prove that I gave them the idea, then I could sue for part of that buttload.

In other words, if one day they DO come out with a gluten free doughnut, even though you suggested it, it would still be their idea because of the disclaimer. They could say they thought of it themselves. Granted, it's a poorly worded response, but that's the crux of it anyway.

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I have had the cinnamon and sugar Kinnikinnick Donuts, which are very good cake donuts. The chocolate ones are not available locally, but I will check that web site. Thank you, Momma Goose!

You have brought out a good point, Pattyboots, that I hadn't thought of. You are probably right about the motive behind the response. They do need to find a better way of saying it, though.

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