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Monklady123

Eat 'n Park In Pittsburgh

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I'm visiting my parents and my mom, dd and I went out to lunch at Eat 'n Park because I had heard they were aware of gluten. Sure enough, on the back of their menu they have a whole page of allergy info, including a list of what is gluten free on the menu. They also have gluten free sandwich buns, although I didn't have one.

So on the menu were their burgers which came with one side, and they listed the particular sides that were gluten free. One was their homemade potato chips (more like potato slices, but fried). However right above the food list it said "our fried foods are not gluten free because the fryers are used for bread products" or something like that.

So I asked the server about it and she said "hmm..." and went to ask the manager. Sure enough, there is no dedicated fryer for the homemade chips, that was a mistake on the menu. :o Personally I'm sure that most of us would have asked anyway (since I don't really trust anyone, and the only reason I went out was because my mom really wanted to, and she can't get out much on her own anymore). But what concerned me was whether or not I could trust the rest of the gluten free menu, especially the part that said "all of our salad dressings are gluten free". I asked if I could see the ingredients of the Italian dressing and at first the server balked, saying "oh, they're okay, it says so right there" [on the menu]. Then she realized how silly that sounded after we'd just determined that there was a mistake about the chips. lol..

She went away, and the manager came back to chat and to tell me the ingredients in the salad dressings. Which are indeed gluten free. :) So I had a very nice garden salad, and a bacon cheeseburger (no gluten free bun because I knew I'd be disappointed) with lettuce and tomato. It was all very yummy and that was five hours ago and I'm still feeling 100% so we will see.

Just thought I'd pass on that experience. Great that they have an entire section called "for our celiac customers". But not so great that they made a mistake about the chips. I'm planning to email the company about it since the menu comes from headquarters not from that particular Eat 'n Park. I'll also mention how helpful the manager was since I don't want her to get in any trouble.

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So on the menu were their burgers which came with one side, and they listed the particular sides that were gluten free. One was their homemade potato chips (more like potato slices, but fried). However right above the food list it said "our fried foods are not gluten free because the fryers are used for bread products" or something like that.

So I asked the server about it and she said "hmm..." and went to ask the manager. Sure enough, there is no dedicated fryer for the homemade chips, that was a mistake on the menu.

Thanks for sharing your feedback - we very much appreciate you bringing this to our attention! We do our best to provide an ample selection of gluten-free menu items for our guests, and we sincerely regret the error we made by listing our fresh potato chips as a gluten-free item. This item will be removed from the gluten-free section with our next menu reprint, so the error will be corrected by February 6.

On the flip side, we're glad to hear that our manager was able to confirm that the chips were not gluten free before you ordered them. All of our managers complete an allergen training program so that they're able help when a guest has questions about the menu.

Lastly, you mentioned that you didn't try the gluten-free bun. Next time you're in, I'd encourage you to give it a try - we've received great feedback from other guests, saying that the texture and consistency are much better than other gluten-free breads they've tried.

In any case, if you have any other feedback that you'd like to share with us, please don't hesitate to do so.

Sincerely,

Erin Stoughton

Eat'n Park

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Lol! How about that, a reply from Eat 'n Park themselves! :)

Well in fact, I'm back in Pittsburgh right now so maybe my mom and I will go to eat there tomorrow. It was the Eat 'n Park down at the Waterfront in Homestead. I just might try that bun, although even before celiac I often didn't eat the whole bun because it was just too big. hmm... maybe I'll order my burger with the bun on the side and then bring it home. I can try it the next morning for my breakfast toast. :)

Well...glad to hear the menu will be reprinted. I'm probably better off without those chips anyway...my salad was excellent and I'm sure it was much healthier than chips. B)

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