Jump to content
  • Sign Up
  • Join Our Community!

    Do you have questions about celiac disease or the gluten-free diet?

ItchyMeredith

Back To Nature- Bad Customer Service!

Rate this topic

Recommended Posts

Please be wary of the company Back to Nature. We bought Rice Thins from them at Target two days ago and my son had an anaphylactic reaction. It most likely was the milk/cheese in them but my allergist also advised me to call them to clarify what their "natural flavor" was exactly. When I called yesterday it took a 20 minute CYA run around and being transferred twice to tell me that they were on the eastern time and therefore closed. This morning it again took about 20 minutes for them to tell me that they don't know and they will have to call me back by Friday. I was nothing but polite- they on the other hand were on the defensive the whole time. By the end of the conversation I even said "I am not looking to sue you guys- I just want to know what my son may be allergic to so that we can avoid it." They were NO help and wasted 40 minutes of my time.

I wanted to share to warn people here. It seems fishy to me when a company can't divulge their ingredients. I will never buy their products again.

Meredith

Share this post


Link to post
Share on other sites

Report them to the FDA. They should start an investigation. KEEP THE BOX, keep the evidence. Somebody may need samples to test. The FDA will make them issue a recall for that batch, for undisclosed allergen ingredients that can cause severe reactions, if it turns out that is what happened. That is what they were afraid of, all companies keep production records of just what ingredients went into each batch lot, and you can be sure they are scrambling around right now trying to figure it out themselves and not let this get into the news cycle.

Manufacturers of food products now use sources of ingredients from many countries, and as we found out from the great scandalous pet food recall of 2007, the companies who sell the raw ingredients to the manufacturers may be getting imports from sources that are not carefull about quality control, or even worse, deliberately are selling altered and mislabeled, contaminated products. This does not mean that this company did this, it means there IS a chance they have no idea whatsoever what is really in those crackers because they used mislabeled or contaminated ingredients.

The words "natural flavoring" always give me the shudders unless it says "consisting of...". Another thing most people do not realize is that because of differences in language, the Chinese may use the word "gluten" interchangeably to mean the protein from wheat, OR from corn or from rice... "gluten" to some of the wholesalers is the high protein part of the grain product after they grain has had the starch processed out. Because China is now a large source of manufactered raw ingredients, this should create caution in how we read labels and what we should expect our government import inspectors to be looking out for.

Not trying to scare anybody, just trying to help get those crackers off the shelves if there is a widespread problem. If you search on the FDA's site, they have a page where they list all the ongoing recalls of things and you would be amazed at how many things do get recalled.

Share this post


Link to post
Share on other sites

Should research more before posting, Back to Nature crackers in the Sesame Ginger Rice Thins flavor ARE being recalled.

quote:

"BACK TO NATURE FOODS COMPANY ISSUES ALLERGY ALERT ON UNDECLARED MILK PROTEIN IN BACK TO NATURE SESAME GINGER RICE THINS CRACKERS

Only Sesame Ginger Rice Thins Crackers with a "Best When Used By" date of 22FEB2008 are impacted

Madison, WI (December 10, 2007)

Share this post


Link to post
Share on other sites

I think that the recall is why they are giving me the run around and trying to cover their backsides.

We didn't have that exact flavor involved in the recall- the flavor we had did list milk on the label. I chose to give it to my son because his only reaction in the past to milk was a mild rash. I chose that cracker because it was the only gluten-free snack I could find that wasn't filled with nasty chemicals and it was always okay in the past for him to have a little milk. Obviously that changed....but I need to know what that "natural flavoring" is. Without that info I can't know if his milk allergy has gotten severe or if he is allergic to something else now.

Share this post


Link to post
Share on other sites

The 'we will call you back' isn't always a runaround from the folks you get on the phone. Often the folks on the phone can't tell you much, because they really don't know. I make a lot of calls on products before I use them. Usually I will get a response back from them on the safely but first they do need to contact the folks that handle the actual manufacture of the food or their resident chemists. This happens most often for me with topicals like shampoos etc, I have an actual allergy to soy so I need them to check more than just the gluten and I trust the response that is researched much more than the instant yes or no that I would get from a phone rep.

It sounds like this company is having some problems at the moment and with your son's reaction they are going to really want to make sure they give you a correct answer. I hope they get back to you soon. I would also keep that package and contact the FDA whether or not they respond.

Share this post


Link to post
Share on other sites

I have to agree with Raven on this one, they probably want to give you a correct answer considering the circumstances...A lot of companies you call have people who may not have the answers we are looking for. Usually they give these people a book with the "most common" questions. It is very frustrating but I would rather have someone tell me they do not know then tell it is safe just to get me off the phone.

Hope you get your answer soon.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Top Posters +

  • Upcoming Events

    • March 20, 2019 04:00 PM Until 08:00 AM
      0  
       
       
       
      Celiac Emotional Healing Support Group
       
       
       
      Again you are invited to join Johnny Patout, LCSW for Baton Rouge's first emotional healing support group meeting to assist those living with celiac disease manage the emotional challenges so many of us face. Most often the emotional disturbances include depression, disinterest in normal activities, insomnia, grief, mood changes, anxiety, inability to concentrate, extreme concern about managing a gluten-free lifestyle and other emotional and behavioral challenges.
       
      The professionals at Jamestown Avenue Counseling Center created the emotional healing support group to give us a safe place to begin to process our emotions and support each other as we heal emotionally while managing celiac disease and the resulting autoimmune disorders.
       
      The emotional healing support group meets every Thursday, 6:00-7:00pm, at the Jamestown Avenue Counseling Center of Baton Rouge. Jamestown Avenue Counseling Center is located at 4637 Jamestown Avenue, Baton Rouge, Suite B-1. Suite B-1 is upstairs.
       
      The support group is free and open everyone managing celiac disease. For more information: emotionalhealingforceliacs@hotmail.com
    • March 24, 2019 Until March 27, 2019
      0  
      NEW ORLEANS GOURMET GLUTEN-FREE mini GETAWAY    March 24 ~ 27, 2019   We have arranged a fun and Gluten-free food filled mini in the city known for it's food and fun.  We have arranged to eat many of the famous dishes that aren't usually Gluten-free at a few of the World Renown restaurants.   Staying at the Royal Sonesta Hotel on Bourbon Street in the center of the French Quarter, you'll be able to enjoy the ambiance of the city at all hours.   Our itinerary will include a Luxury Coach tour of the city and surrounding area - Admission to The National World War II Museum, including the Tom Hanks" 4D film "Beyond All Boundaries" - an exciting Airboat ride and tour through the Bayou.      This it the 3rd time we have visited New Orleans and it has always been well attended, so join us even if you've been there before.  Check out our website for the complete itinerary and cost.    Due to contractual obligations we must have 20 participants by October 31, 2018 to make this a go.      If you have any questions just give us a call at 410-939-3218.  Bob & Ruth info@bobandruths.com (410) 939-3218
    • March 30, 2019 Until March 31, 2019
      0  
      Nourished Festival is a family-friendly event with 10 locations across the US. Attendees will be able to sample food, health and beauty products, meet with companies, learn about the most current food lifestyles, receive coupons and attend educational sessions with industry experts. 
      Nourished Festival, managed by The Nourished Group and presented by Enjoy Life Foods, is the largest gluten-free, allergy-friendly and specialty diet event in the US, with 10 locations including.
      ABOUT THE NOURISHED FESTIVALS
      Managed by The Nourished Group, formerly The Gluten Free Media Group, The Nourished Festivals are the largest and fastest growing special diet consumer events in the United States. Started in 2007, the events have expanded from one to ten cities throughout the country. The festivals cater to anyone looking to lead a healthier lifestyle or those who follow a specialty diet due to autoimmune conditions, food sensitivities, allergies or intolerances. Offerings including Paleo, Keto, Plant-Based, Gluten-Free, Allergen-Friendly and Nut-Free products. The events provide the opportunity for attendees to sample and purchase new products, receive coupons, meet with brand ambassadors and attend educational classes with industry experts. For more information, visit http://www.nourishedfestival.com 
       
Kareng, I am a bit concerned by your statement here.  I no longer have "out of control" DH, but smaller, more scattered, and more readily resolving (for the most part) flareups.  And it may be that I am just having what would be "normal" for a person in my situation, being 'only' 13 months into the gluten-free diet.  I will readily admit, and perhaps should stress, that the situation is very much better than it was before I went gluten-free, including the fact that my former GI symptoms have tot
  • Blog Entries

  • ×
    ×
    • Create New...