Celiac.com Sponsor (A1):



Celiac.com Sponsor (A1):


Archived

This topic is now archived and is closed to further replies.

shanluts

When Glutened At Resteraunt Do You Compain?

Recommended Posts

We went out to lunch today. I choose the pricier seafood resteraunt...hoping that they would be more knowledgable of the menu than somewhere fast. I explained gluten-free issue with the server. She left and came back and said "she said you can have salmon and vegetable or chicken". I HATE salmon and could have made grilled chicken at home (plus neither was on the lunch menu)...so I was disappointed. She really made me feel STUPID. I wanted to crawl in a hole. I was also angry that "she" whoever she was didnt come to the table herself. Even McDonalds would have sent a manager over (maybe not)LOL . After looking at this HUGE menu I thought I might ask if she could check on the grilled shrimp and green lettuce salad. She said this was fine and all dressing were confirmed safe as they make them in house. Well, as dinner was ending my stomach was so tight and crampy! I knew I had been glutened. We were to go somewhere after and I said I would have to be safe and go home. Trust me LUCKY I did. This is WAY more the cross contamination.

I want to call and compain sooooooooooooo bad. They are playing with peoples lives! Then I think that they must think "She should just stay home".

I really need to purchase so salad dressing packets to keep with me.

Now that my weekend is ruined....any advise.

Shannon

Share this post


Link to post
Share on other sites

Join eNewsletter


Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8):


I normally would say no, I wouldn't complain only about a glutening. You know that you are taking a risk by eating there and are aware of it, and accidents happen. You can't blame a restaurant for not having extensive knowledge of all of the pitfalls of gluten-free cooking. Restaurants have gotten rid of their gluten-free menus because they were sued over something that was supposed to be gluten-free.

That said, I might complain about the poor service or that you felt ignored. You weren't treated right at this restaurant. I wouldn't go back there...obviously. And make sure that you ask for the manager directly next time.

:( feel better!


Gluten Free since 10/07

Mildly Lactose Intolerant, slight intestinal symptoms after eating milk products, but easily corrected with lactase enzyme

Endometriosis- DX'd 5/07

Gluten Antibodies- "negative"...don't know exact numbers, am highly suspicious...

DXed celiac 12-19-07 via genetics/elimination diet- DQ2 allele

Brother with Celiac, aspergers...his tests were all negative (he didn't have genetics done), including endoscopy, but he definitely is at the least gluten intolerant...highly suspect my mother has it as well- she has hyperthyroid, fibromyalgia, hemochromatosis, and now colon cancer, and she has been weak and exhausted and just generally sick. She's going to get tested.

Share this post


Link to post
Share on other sites

Join eNewsletter

I agree with HAK. When I order something off the menu (whether gluten free or not), I assume 100% of the risk. Anytime I eat out I assume the risk.

Poor and uneducated service is definitely something to report to the management.


Lisa

Gluten Free - August 15, 2004

"Not all who wander are lost" - JRR Tolkien

Share this post


Link to post
Share on other sites

Join eNewsletter

The best way to handle restaurants is to call ahead of going and ask to talk to a manager. You explain the situation, and ask if he/she thinks they could accommodate you, and make sure you can eat there safely.

If a manager guarantees your safety ahead of time, he/she will likely look after you themselves, as they can't risk looking bad and maybe losing their job.

If you just go and rely on a waitress, you are assuming the risk right there.


I am a German citizen, married to a Canadian 29 years, four daughters, one son, seven granddaughters and four grandsons, with one more grandchild on the way in July 2009.

Intolerant to all lectins (including gluten), nightshades (potatoes, tomatoes, peppers, eggplant) and salicylates.

Asperger Syndrome, Tourette Syndrome, Addison's disease (adrenal insufficiency), hypothyroidism, fatigue syndrome, asthma

------------------------------------------------------------------------------------------------------------------

Share this post


Link to post
Share on other sites

Join eNewsletter

After thinking about this, I believe you need to let them know what happened. Explain what you said and what was said to you, what you wound up ordering and why you chose what you did, and how your evening was ruined because of your experience in their restaurant. You don't need to play the blame game ~ "just the facts, ma'am" will do fine.

The reason you need to do this is because if you don't, they will think everything went fine, and that they did a good job of meeting your special needs. They didn't, but they won't know that if you don't tell them.


Sandi ~ learning to live in a world obsessed and infested with wheat.

"You don't need a weatherman to know which way the wind blows" probably was not referring to us . . .

"For the love of money gluten is a root of all sorts of evil, and some by longing for it have wandered away from the faith and pierced themselves with many griefs." (apologies to 1 Timothy 6:10 (NASB)

The person we most dislike is still a soul for whom Christ died. (David Jeremiah)

Share this post


Link to post
Share on other sites

Join eNewsletter

I think its always good to let the restaurant know what happened in a way that makes them want to learn more about our problem and what they can do to help and keep customers happy and coming back.

We've been working on a dos and donts list for restaurants in Hawaii as a way to educate them. Most people in that business may have heard of celiac but they sure dont know all the areas which are dangerous for us, especially where CC is concerned. Feel free to use the list and give it to the restaurant. In general the more we let people know about it, the easier it will become for us to go out and enjoy a restaurant meal.

Good luck


"Ryo tatereba mi ga tatanu"

If we try to serve both sides, we cannot stand our own ground.

Japanese proverb

Celiac.com - Celiac Disease Board Moderator

Share this post


Link to post
Share on other sites

Join eNewsletter

Great advise all. Thanks.

I did call the resteraunt under the guise of "helping them". The waitress told me that they have another lady "like me" come in...so I explained to the manager what happened. I told her that I wanted her to know in case more "like me" came in. She told me she told me what to order based on the other customers orders. No knowledge or research done! NICE. I suspected the certified safe homemade dressings. I asked what they put in the homemade ranch dressing that I ate. She said I am sure it wasnt that as I asked the prep guy and he said it was fine. Then she revelealed Hidden Valley ranch packets were in it. EUREKA. She asked what was wrong with me. I explained "symptoms like the stomach flu". and she said she had no idea that food could do that. Poor girl. She really felt bad.

I really want to learn how to educate local resteraunts. That is my new mission. Once my nauseau, D, and vomiting stop.... that is!

Shannon

Share this post


Link to post
Share on other sites

Join eNewsletter

Hi,, I sent you the list we are working on for Hawaii and a list from Italy which I found somewhere on the forum. I bet there are other things on the forum which you could work into something for your area. Look for a local culinary school too. They may be very thankful for whatever you can give them.

http://www.hawaiifruit.net/food_allergy_primer.htm

is a paper I put together for ours in Kona. All the culinary students now get a copy.

Its a good mission for all of us!

Ken

Great advise all. Thanks.

I did call the resteraunt under the guise of "helping them". The waitress told me that they have another lady "like me" come in...so I explained to the manager what happened. I told her that I wanted her to know in case more "like me" came in. She told me she told me what to order based on the other customers orders. No knowledge or research done! NICE. I suspected the certified safe homemade dressings. I asked what they put in the homemade ranch dressing that I ate. She said I am sure it wasnt that as I asked the prep guy and he said it was fine. Then she revelealed Hidden Valley ranch packets were in it. EUREKA. She asked what was wrong with me. I explained "symptoms like the stomach flu". and she said she had no idea that food could do that. Poor girl. She really felt bad.

I really want to learn how to educate local resteraunts. That is my new mission. Once my nauseau, D, and vomiting stop.... that is!

Shannon


"Ryo tatereba mi ga tatanu"

If we try to serve both sides, we cannot stand our own ground.

Japanese proverb

Celiac.com - Celiac Disease Board Moderator

Share this post


Link to post
Share on other sites

Join eNewsletter

also on allergic girl blog check out her "the Cheers experience" link here- it's her protocol for eating out. You may have to scroll to the top of your screen to see the main part. She has multiple anaphylactic allergies so is really careful.


gluten-free (except unintentionally) from 7 Dec 2007

3 gluten-free cousins and counting (1 gold standard, 1 pos blood/no endo, 1 self/dietary diagnosed)

suspect mother was celiac (also, cousin suspects my mother's twin is celiac)

Feb 08 testing 'normal range' for gluten antibodies, IBD and food allergies

Staying off gluten - dietary reaction is compelling for me!

"Hi, I'm the gluten-free diner at your table."

Share this post


Link to post
Share on other sites

Join eNewsletter

I agree with HAK. When I order something off the menu (whether gluten free or not), I assume 100% of the risk. Anytime I eat out I assume the risk.

Poor and uneducated service is definitely something to report to the management.

Agreed.


Jillian

Positive Blood test and Biopsy

Inflamed stomach lining

Gluten free since July 6, 2005

Tarrytown, NY

"Sometimes being a b$tch is all a woman has to hold onto." - Dolores Claiborne

Share this post


Link to post
Share on other sites

Join eNewsletter



Join eNewsletter