Jump to content
  • You are not alone. Join Celiac.com for trusted gluten-free answers and forum support.



  • Celiac.com Sponsor (A1):
    Celiac.com Sponsor (A1-M):

Replies For Clarins, Origins And Caudalie


Lisa16

Recommended Posts

Lisa16 Collaborator

Three more replies have come in. Some are confusing.

Caudalie writes:

Good Morning Lisa,

Thank you for your interest in CAUDALIE!

I am pleased to inform you that ALL CAUDALIE products, including our masks, are Gluten-free. Our Gentle Cleanser has oat extract and not gluten.

Should you have any further questions or desire additional assistance, please do not hesitate to contact us.

Again, we thank you for your interest in CAUDALIE!

Best regards,

Terry

Terry Swaner

Consumer Service

CAUDALIE USA, Inc.

Direct: 214-635-2205

Toll-free: 1-866-826-1615, ext. 225

NB-- I am really not clear about the oat extract part. Would it not have gluten?

Here is the response from Clarins. They are including RICE in their gluten list!:

Hello:

Thank you for joining us on www.clarins.com and taking the time to

write. Your beauty concerns are important to us and we will do our

best to guide you in making a wise beauty choice.

The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

And last, but not least, we have Origins. They wrote once asking for specific product names. I wrote back with a list. And I got this reply yet again. Perhaps it is a dodge. Their reply:

Thank you for your interest in Origins.

As you may know, our product line is quite extensive. Therefore, in order

to respond to your inquiry regarding gluten, we need to know the exact name

of the product(s) which you use or would be interested in using. We will

then consult our laboratories and share our findings with you.

We trust that the above addresses your concern. Should you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

Sincerely,

Katie Morton

Representative

Global Consumer Communications

At this point, I will see if they respond to the list I gave them, but I doubt it.

It strikes me that companies that can easily say if a product or whole line is gluten free or not are probably better bets for us than companies that hedge or dodge or can't identify gluten-containing ingredients.

Maybe it is best to have a few more expensive but safe things than a whole basketful of iffy products. My recent bad glutening from lip-gloss has really made me think about this in a new light.


Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):



Celiac.com Sponsor (A8-M):



Lisa16 Collaborator

Origins update--

After twice sending them a list of specific products, I was sent a third, identical reply asking me to specify.

At the end of their email, there is a BOLD CAPS paragraph saying that any information disclosed may not be disseminated. I think that speaks for itself right there.

I will consider orgins a write-off. Into the trash go their products...

debmidge Rising Star
Thank you for your interest in Origins.

you have any

further questions, please feel free to contact us. We look forward to

having you visit your favorite Origins location in the near future, and

hope you will continue to look to Origins for product honesty, performance

and concern for the environment.

I applaud their concern for the environment, but what about concern for people?

  • 3 weeks later...
Lisa16 Collaborator

Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

ravenwoodglass Mentor
Bad information!

Based on th4e email from Caudalie, I ordered a bottle of their shampoo. It has wheat protein in it.

I am hopping mad at them! Now I have to return the bottle and pay the postage because they told me wrong. The shampoo is NOT okay. :angry:

Lisa

It looks like this company doesn't know what gluten is and the rep was just looking for the ingredient 'gluten' in the products. Sometimes I get a better result by asking if the products have any 'wheat, rye, barley or oat derived ingredients' including oils and alcohols. It also helps if you have a UPC number to give them, that way they think you have already bought the product. I agree really appretiate your posting their replies, it is very helpful.

Lisa16 Collaborator

I wrote Caudalie about the problem and here is the response I received. Their response is very enlightening, but also worrisome for us in terms of foreign gluten-free certification. As with Weleda, who is certified gluten free according to the German celiac association standards, these terms can vary a great deal.

I am not going to use the shampoo-- and to return it costs aslmost as much as buying it in the first place.

Good Morning Lisa,

I am so glad you brought this information to my attention regarding the wheat protein listing on our shampoo.

Now in 2005, CAUDALIE received certification in France as a gluten-free skin care line. That is why I answered your email the way I did. Apparently the French consider the percentage of wheat protein found in only 3 of our products not enough to disqualify our gluten-free status. When you brought the shampoo listing to my attention, I also found wheat to be listed in 2 face creams

  • 1 year later...
Nadia2009 Enthusiast
The following Clarins products contain Wheat (Triticum Vulgare) Germ

Oil, Hydrolyzed Wheat Protein, Barely-Hodeum Vulgare, Rice (Oryza

Sativa) Starch, and/or Oats (Avena Sativa):

Moisture Quenching Hydra-Balance Cream

Moisture Quenching Hydra-Balance Lotion

Moisture Quenching Hydra-Balance Lotion SPF 15

Energizing Morning Cream

Renew-Plus Night Lotion

Line Prevention Multi-Active Day Cream-All Skin Types

Line Prevention Multi-Active Day Cream-Gel

Line Prevention Multi-Active Day Cream-For Dry Skin

Line Prevention Multi-Active Day Lotion SPF 15

Extra-Firming Day Cream All Skin Types

Extra-Firming Day Cream "Speciale"

Extra-Firming Day Lotion S.P.F 15

Extra-Firming Facial Masks

Extra-Firming Age-Control Lip & Contour Care

Extra-Firming Concentrate

Gentle Day Cream

Gentle Day Lotion

Gentle Night Cream

Super Restorative Day Cream

Truly Matte Hydra-Matte Lotion

Truly Matte Ultra-Matte Rebalancing Lotion

Truly Matte Pure and Radiant Mask

Truly Matte Pore Minimizing Serum

Truly Matte Blemish Control

Bright Plus HP Firming Brightening Serum

Bright Plus HP On-The-Spot Brt Corrector

Bright Plus HP Protective Brightening Day Lotion SPF 20

Bright Plus HP Repairing Brightening Night Cream

Advanced Extra-Firming Eye Contour Cream

Eye Contour Balm

Eye Contour Balm -"Special"

Eye Revive Beauty Flash

Skin-Smoothing Eye Mask

Super Restorative Total Eye Concentrate

Super Restorative Decollete and Neck Concentrate

HydraQuench Cream

HydraQuench Rich Cream

HydraQuench Lotion SPF 15

Beauty-Flash Balm

Line Prevention Multi-Active Serum

Total Double Serum

CLARINSMEN Moisture Balm

CLARINSMEN Moisture Gel

CLARINSMEN Fatigue Fighter

CLARINSMEN Shine-Free Gel

CLARINSMEN Total Wrinkle Control

Sun Tinted Gel

Eau Dynamisante Re-Vital Shampoo

Bath and Shower Concentrate-Tonic

Bath and Shower Concentrate-Relax

Energizing Emulsion

Moisture-Rich Body Lotion

Le Rouge Lipstick

Le Rouge Pearl Shimmer Lipstick

Colour Tint

Instant Light Perfecting Touch

True Radiance Foundation

Extra-Firming Foundation

Pure Volume Mascara

Pure Curl Mascara

Wonder Volume Mascara

Compact Powder Blush

If you need any information about any Clarins product that may or may

not appear on this list please contact us.

We trust that you found www.clarins.com a convenient source of beauty

information. Your comments and questions help us to continuously meet

and better address the needs and desires of our customers. We invite

you to take advantage of our 'face to face' beauty service offered by

our skilled Skin Care Specialists at a Clarins retail counter nearest

you.

Best regards,

Kathleen

Clarins On-Line Skin Care Specialist

Pretty much everything from Clarins has gluten! I have new products I bought over the summer and it is too late to return them. What a waste. I hate Clarins!


Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):



Celiac.com Sponsor (A8-M):



Ahorsesoul Enthusiast

Don't blame you!

Shower a friend with those products whose isn't gluten free.

Nadia2009 Enthusiast
Don't blame you!

Shower a friend with those products whose isn't gluten free.

Yes, true. I have been thinking of which friend could use them.

I wasn't feeling well on Friday and I couldn't figure out anything wrong I ate. But my head was heavy full and I was lethargic and couldn't get up in the morning. Later, I slept in a waiting room. I am usually very alert even when I am sleep deprived. I came to the realization I had put plenty of night cream on Thursday night, something i haven't done for so long. At least, now I know. I used to have sleep attacks and would not know why.

Archived

This topic is now archived and is closed to further replies.

  • Get Celiac.com Updates:
    Support Celiac.com:
    Donate

  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):





    Celiac.com Sponsors (A17-M):




  • Recent Activity

    1. - xxnonamexx posted a topic in Post Diagnosis, Recovery & Treatment of Celiac Disease
      0

      Breakfast ideas besides oatmeal as Avenin can be gluten?

    2. - RMJ replied to Ginger38's topic in Coping with Celiac Disease
      5

      The Struggle Has Overtaken Me

    3. - Aretaeus Cappadocia replied to Ginger38's topic in Coping with Celiac Disease
      5

      The Struggle Has Overtaken Me

    4. - Aretaeus Cappadocia replied to Xravith's topic in Celiac Disease Pre-Diagnosis, Testing & Symptoms
      1

      Gluten challenge - Need some guidance

  • Celiac.com Sponsor (A19):
  • Member Statistics

    • Total Members
      134,180
    • Most Online (within 30 mins)
      10,442

    Nancy sirois
    Newest Member
    Nancy sirois
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):
  • Forum Statistics

    • Total Topics
      121.7k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):
  • Upcoming Events

  • Posts

    • xxnonamexx
      I read gluten-free oatmeal Avenin can cause gluten like symptoms. I read Bobs Redmill gluten-free creamy buckwheat cereal and Millet are good alternatives with ultra low heavy metals, mold but it seems it takes longer to prepare the minute oats. What have you changed your breakfast to.
    • RMJ
      Ginger38, that sounds very difficult.  Each dietary restriction makes it harder to figure out what to eat. Before my celiac diagnosis I already watched out for my cholesterol level and migraine triggers, but those are much easier than diabetes restrictions. One “bad” meal isn’t that much of a problem for cholesterol levels, and my migraines only happened if I consistently ate the triggers. After many years I’ve figured out how to bake gluten free but I think many recipes have more starch which wouldn’t work for diabetes. If you go with the elephant eating analogy, I think the first portion to work on would be the diabetes, since the immediate consequences of not being careful (passing out from low blood sugar, or diabetic coma from high blood sugar) are so severe. The next portion would be celiac. The serious consequences aren’t as immediate, but if you have celiac disease, I think of eating gluten like a booster shot - revving up the immune system, but to attack yourself leading to long term damage. It sounds like you are experiencing this damage now. I did a google search on “gluten free food for diabetics” and a number of sites with advice came up.  If your insurance will cover it and you can find one, a registered dietician who knows about both diabetes and celiac disease might help you figure out what to eat safely. Hopefully my post will both scare and encourage you, as requested, with a big dose of compassion because this sounds very difficult and you are clearly suffering.
    • Aretaeus Cappadocia
      Reading the original post on this thread made me think of "How To Eat An Elephant". The key point is that a whole, big problem can seem insurmountable but if you break it into bite-sized pieces it is much easier to accomplish. Here is the google description. It's not bad: If you're facing a daunting goal, you can use these steps to "eat your elephant": Identify the Elephant: Clearly define the large project or goal that feels overwhelming. Break it Down: Divide the major task into smaller "bite-sized" pieces. If a piece still feels too big, break it down further. Prioritize: Decide which "bite" to take first based on necessity or impact. Focus on the Now: Instead of worrying about the whole animal, focus only on the single step you are taking right now. Maintain Consistency: Progress comes from taking the "next right step" every day until the task is complete. Celebrate Small Wins If I understood Ginger38's post correctly, you are facing the prospect of a gluten challenge, but you are already eating gluten on an intermittent basis. It also sounds like many of the symptoms you attribute to gluten consumption are in full expression. Step back and take a deep breath. Get a notebook and start a gluten-related diary. Don't try to make it perfect; just record what you can about food intake and what you experience as you go along. Talk to your Dr's office (nurse, Dr, whomever) about the challenge. The most rigorous challenge is for someone who has already gone truly gluten free but now needs a clear diagnosis. Someone who is already eating gluten should not need as much "challenge". Even at that, google describes an example challenge as 1-2 slice of bread or 1/2 cup of pasta a day. If that describes your existing diet you are already there. For the moment, try to focus on getting past the challenge and test. Once you have the results, start planning accordingly.
    • Aretaeus Cappadocia
      I don't know the answer to your question any better than a google search, but I am sure someone else will step up and answer. I am popping up to recommend that you keep a careful diary (in case you weren't already). Try to catalog what you are eating and experiencing. Bring a copy to your next visit (and if you have access to the Dr, also send a copy a couple days in advance). Don't assume that they will read it. They might, but they also might be under tremendous time pressure and not get to it. Two other suggestions: if your healthcare provider has a web portal, sign on and search for "gluten challenge". They may have a standard page and Dr assumed you would find it on your own. If that doesn't work, call the Dr's office and ask the office for their official advice. You probably wouldn't need to speak to the Dr directly. There should be some nurse or staff member who could answer that
    • Xravith
      After few months going gluten free, I decided to reintroduce gluten in my diet so I can do a proper diagnosis for Celiac disease. During the gluten free period I felt incredibly good. I stopped having hypoglycemia symptoms, I gained some muscle (Still, I am considerably underweight) and my anxiety totally disappeared. I felt totally like a new person. Now, I almost reached the second week of gluten challenge and all my symptoms are progressively coming back. The first days I was ok, just a bit of acid reflux I could control with medicines. However, after the first week I started to feel real stomach pain and tiredness, my face is growing acne and sometimes (specially when I walk) i feel painful migraines.  I am afraid If I am eating too much gluten or not enough, the "4 slices of bread" indication confuses me. I am actually eating 20 g of bread, 3 biscuits and 40 g of croissant each day. My doctor was not very specific when he gave me the medical order for the gluten challenge, so I invented my own daily gluten menu. Do you have any suggestions? 4 weeks will be enough to do the blood test with my current gluten intake?  Thank you
×
×
  • Create New...