cideas

I would like to thank all of you for your kind words. I really do appreciate them. This forum has opened our eyes and made us more aware. Whilst researching it would be a great help if our company can call upon your expertises and experience in this area to help us to help other customers with their enquiries. thank you

Once again, all we can do is apologize and try and do better for the future. I like your idea for a book containing all this information about the products, and we will get to work on that. We do have suffecient information on a lot of our products, but i think you are absolutely right, that as a company we must be more responisble, and continuously try to...

If we did not take it seriously, we would not offer our apology on this forum or even reply to the original poster by email again to express our apology for our lack of knoweledge on the topic and our promise to try and do so better in the future. We accept that we should know more about this issue and wish to offer our apology to anyone with this condition...

You are entitled to your opinion, and i appreciate you putting it out there. That way companies can take care in the way they answers peoples enquiries in the future. We at the Asianfoodcompany.com try our best to answer all our customers enquiries, and also more importantly try to answer eveyones questions in a timely manner. We are only human and...

I don't see any problem with the response the company has given. They have obviously been very clear that they dont really know, their website does not advertise that they are an expert on gluten free products, yet the answer you recieved only states that as far as they know, the product is safe to use. Why would surfing the web for articles also get...