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Body Shop Products

jaimi alderson

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jaimi alderson Enthusiast
jaimi alderson
Posted

Here is the email response I got regarding my Body Shop face wash & lotion. This is a really long email. The products in question have no gluten ingredients (no triticum, etc.) but do have ambiguous things like fragrance. So would you use their face wash? Or does anyone have any other info about Body Shop? This is NOT Body Shop at home-just their regular store. Thank you!!

Dear Customer,

Thank you for your email and interest in The Body Shop! Unfortunately, we

currently do not have a compiled list or database that we can query for

specific ingredients in all our products.

Gluten is a protein found in wheat, oats, barley and rye which is found in

many products. The reason we recommend consulting a physician is due to the

fact there is no way for us to predict how an ingredient will affect

individuals. Each person is different and an item not containing gluten may

have come from a vendor that produces products that do contain gluten in the

same machine. Therefore, there may be a very small trace left behind in the

machine after cleaning. Depending on the severity of your reaction this

trace amount may not affect you, where another person may have a very bad

reaction. Gluten is not tested for due to the fact that is used

intentionally in some products.

All our product formulations are subject to careful evaluation by

independent external safety assessors and adhere to strict criteria.

Customers concerned about an allergy should carefully read the product label

to ensure that the product contains no ingredients they are allergic to. We

include a full ingredient list on our products, which would identify a known

gluten ingredient in the product. Please know that the ingredients to all

our products, in addition to being listed on our products, can now be

obtained from the website www.thebodyshop.com. Once you have selected the

item you are interested in, click on the "All Ingredients" tab found below

the product.

I hope this information helps. Feel free to contact us again if you have any

further questions or concerns about the products or customer service at The

Body Shop. We sincerely hope you will continue to make The Body Shop® your

brand of choice for personal care products!

Sincerely,

Genetta Bullock

Customer Care Coordinator

Americas Region

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