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Angry With Don Pablos


Chalula88

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Chalula88 Apprentice

I am really angry with Don Pablos (specifically in Hyde Park, Cincinnati).

They sent out fliers advertising their gluten free menu, so me, my bf, and our friends went to eat there tonight because we were already out and wanted to try something new.

So, I got the menu and was immediately turned off by the fact that it says right on it that they don't use a separate work area or separate fryers (what's the point then?). But I thought I would give them a fair chance and talk to the manager.

The manager assured me it was fine and wouldn't be a problem, she said the gluten free food wasn't fried at all and that they would soften the corn tortillas with water and it wouldn't come into contact with any oil.

We sat down and then changed our minds, deciding it was too risky.

The manager stopped us at the door and asked why we were leaving and we explained that we thought it was too risky for me. Then she went on and on about how one of their servers has Celiac Disease. She had him come over and talk to us and he said he has eaten there himself and has not gotten sick. He said to get the steak and/or shrimp fajita because it's done on a separate grill and nothing breaded is ever fried on that grill.

He seemed to know what he was talking about and was very reassuring.

Well, lo and behold, by the time I got home I had to run to the bathroom and my stomach is the size of a hot air balloon.

It wouldn't bother me as much if it weren't for the fact that we were going to leave! And they stopped us! Grrrrr.

Next time I need to go with my gut and stick to P.F. Chang's, Chipotle, and Naked Pizza who all do a fantastic job at preparing gluten free food.


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    • Francis M
      Absolutely my point with Kerrigan, the owner. She stood to secure many years of faithful patronage by simply inviting us in for a pastry or lunch. Or by simply producing another $50 e-card based on trust. We would have been highly satisfied. We are limited to a few restaurants in the area, and that would have been one. It was very disappointing, esp to my wife, to realize we can't patronize the place anymore.
    • trents
      You would think any business would see the wisdom of honoring a $50 gift certificate on the basis of customer satisfaction alone, apart from any questions about software glitches.
    • Francis M
    • trents
      So there was no physical, plastic card involved, correct?
    • Francis M
      When my wife attempted to open the online card in the store with a cashier, it would not work. We then showed the owner the link to the card, the online receipt that I got upon purchase, and even my bank statement confirming the purchase. That did not satisfy her, since she said she needed the link to open to reveal the gift ID num. They even admitted they had a systems problem around that time.
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