Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.


  • Celiac.com Sponsor (A1):
    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Don't Go To Boston Pizza

mjr6

By mjr6
in Gluten-Free Restaurants

Recommended Posts

mjr6 Newbie
mjr6
Posted

I tried Boston Pizza's GlutenWise pasta last night and it was awful. It was plain terrible corn pasta with a very tiny amount of awful tomato sauce and a ratty piece of dried chicken breast and the price was 20 bucks which was ridiculous. The pizza is not very good either The crust isn't bad but it is only 8 inches and they really cheap out on toppings and cheese, which they don't do for regular customers. I would not recommend Boston Pizza to any celiac.

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


BostonPizzaCanada Newbie
BostonPizzaCanada
Posted

I tried Boston Pizza's GlutenWise pasta last night and it was awful. It was plain terrible corn pasta with a very tiny amount of awful tomato sauce and a ratty piece of dried chicken breast and the price was 20 bucks which was ridiculous. The pizza is not very good either The crust isn't bad but it is only 8 inches and they really cheap out on toppings and cheese, which they don't do for regular customers. I would not recommend Boston Pizza to any celiac.

 

Hi Mjr6

Hope that your Wednesday is going well. 

After seeing this note this morning, I wanted to send a quick message. I work on the marketing team at Boston Pizza and we'd love to help look into your feedback further.

We're quite proud of our offering of GlutenWise options for our Guests and we've had great feedback from the Celiac community. It's something that we've devoted a significant amount of time into developing and have relied on members of the Celiac community for feedback and input along the way. Additionally, we take customer service and food quality extremely seriously so if there's ever an instance where our standards aren't exceeded then we want to help look into things. 

At this time, we'd like to involve some additional members of our team to look into your specific visit . Can you please email me (campbelld@bostonpizza.com) any additional details (ie. location, any additional order info, etc) and your direct contact details?

Hopefully we can win back your confidence. Look forward to hearing from you,

Drew

-on behalf of Boston Pizza

cavernio Enthusiast
cavernio
Posted

When I first went gluten-free I went out to BP with friends, excited that I could eat pizza. Alas, my pizza ending up with a chunk of chicken covered in bbq sauce from another pizza. I was stupid and ate around it. (I actually liked the pizza, I think they used o'doughs crust?)

If a restaurant can't handle super obvious cross contamination, then I wouldn't expect it to handle the sublety of a dusting of flour.

That's not so much a BP problem though, but is a problem of special concern with any restaurant chain...dare I say any restaurant. Places like BP are a revolving door of workers who don't care about their job or the potential consequences.

love2travel Mentor
love2travel
Posted

Went to BP once for pizza with my gluten intolerant sister for pizza. That was the last time, I am afraid. It is not worth getting sick over.

mjr6 Newbie
mjr6
Posted
  • Author

Hi Mjr6

Hope that your Wednesday is going well. 

After seeing this note this morning, I wanted to send a quick message. I work on the marketing team at Boston Pizza and we'd love to help look into your feedback further.

We're quite proud of our offering of GlutenWise options for our Guests and we've had great feedback from the Celiac community. It's something that we've devoted a significant amount of time into developing and have relied on members of the Celiac community for feedback and input along the way. Additionally, we take customer service and food quality extremely seriously so if there's ever an instance where our standards aren't exceeded then we want to help look into things. 

At this time, we'd like to involve some additional members of our team to look into your specific visit . Can you please email me (campbelld@bostonpizza.com) any additional details (ie. location, any additional order info, etc) and your direct contact details?

Hopefully we can win back your confidence. Look forward to hearing from you,

Drew

-on behalf of Boston Pizza

Hi Drew, 

I am not sure what else to tell you. I have talked with the local manager - and while you say that the Celiac community has given great feedback, the local manager has said that many celiac customers are very disappointed with the pizza and pasta. I don't want to talk to any more people in marketing because they don't listen. They act like I am the only one who does not like the product which basically implies I am a liar when I say I am not. Most people don't complain, they just never go back. If you are so proud of your GlutenWise options, how many times (specifically) have you eaten it with your family and friends? I find marketing people talk about things that they have not actually experienced.  If you look at the regular menu and all the choices that regular customers can choose from and then compared that to the GlutenWise Menu, would you honestly say that Boston Pizza has made dining out for celiacs a priority? If you honestly think that, the conversation can't go any further. There are too many other restaurants that are actually trying. The only reason I even went to BPs was because I won a gift certificate. If I win another I will give it away. 

Archived

This topic is now archived and is closed to further replies.

Go to topic listing

  • Get Celiac.com Updates:
    Support Celiac.com:
    Join eNewsletter
    Donate
  • Celiac.com Sponsor (A17):
    Celiac.com Sponsor (A17):



    Celiac.com Sponsors (A17-M):



  • Recent Activity

    1. knitty kitty
      - knitty kitty replied to Jane02's topic in Gluten-Free Foods, Products, Shopping & Medications
      9

      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      @Jane02, I hear you about the kale and collard greens. I don't do dairy and must eat green leafies, too, to get sufficient calcium. I must be very careful because some calcium supplements are made from ground up crustacean shells. When I was deficient in Vitamin D, I took high doses of Vitamin D to correct the deficiency quickly. This is safe...
    2. Jane02
      - Jane02 replied to Jane02's topic in Gluten-Free Foods, Products, Shopping & Medications
      9

      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      Thank you so much @knitty kitty for this insightful information! I would have never considered fractionated coconut oil to be a potential source of GI upset. I will consider all the info you shared. Very interesting about the Thiamine deficiency. I've tracked daily averages of my intake in a nutrition software. The only nutrient I can't consistently...
    3. knitty kitty
      - knitty kitty replied to Jane02's topic in Gluten-Free Foods, Products, Shopping & Medications
      9

      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      Hello, @Jane02, I take Naturewise D 3. It contains olive oil. Some Vitamin D supplements, like D Drops, are made with fractionated coconut oil which can cause digestive upsets. Fractionated coconut oil is not the same as coconut oil used for cooking. Fractionated coconut oil has been treated for longer shelf life, so it won't go bad in the...
    4. Scott Adams
      0

      Penobscot Bay, Maine: Nurturing Gluten-Free Wellness Retreat with expert celiac dietitian, Melinda Dennis

      until
      Hello! Join me and treat yourself to a four-day, three-night restorative gluten-free retreat in a peaceful, private coastal retreat setting near Penobscot Bay in Maine. Dates: April 10-13, 2026 Enjoy engaging classes...
    5. Scott Adams
      - Scott Adams replied to Jane02's topic in Gluten-Free Foods, Products, Shopping & Medications
      9

      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      I do not know this, but since they are labelled gluten-free, and are not really a product that could easily be contaminated when making them (there would be not flour in the air of such a facility, for example), I don't really see contamination as something to be concerned about for this type of product.
  • Celiac.com Sponsor (A19):

  • Member Statistics

    • Total Members
      133,331
    • Most Online (within 30 mins)
      7,748
    Kristy2026
    Newest Member
    Kristy2026
    Joined
  • Celiac.com Sponsor (A20):
  • Celiac.com Sponsor (A22):

  • Forum Statistics

    • Total Topics
      121.6k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Upcoming Events

  • Posts

    • knitty kitty
      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      By knitty kitty · Posted

      @Jane02, I hear you about the kale and collard greens.  I don't do dairy and must eat green leafies, too, to get sufficient calcium.  I must be very careful because some calcium supplements are made from ground up crustacean shells.  When I was deficient in Vitamin D, I took high doses of Vitamin D to correct the deficiency quickly.  This is safe and nontoxic.  Vitamin D level should be above 70 nmol/L.  Lifeguards and indigenous Pacific Islanders typically have levels between 80-100 nmol/L.   Levels lower than this are based on amount needed to prevent disease like rickets and osteomalacia. We need more thiamine when we're physically ill, emotionally and mentally stressed, and if we exercise like an athlete or laborer.  We need more thiamine if we eat a diet high in simple carbohydrates.  For every 500 kcal of carbohydrates, we need 500-1000 mg more of thiamine to process the carbs into energy.  If there's insufficient thiamine the carbs get stored as fat.  Again, recommended levels set for thiamine are based on minimum amounts needed to prevent disease.  This is often not adequate for optimum health, nor sufficient for people with absorption problems such as Celiac disease.  Gluten free processed foods are not enriched with vitamins like their gluten containing counterparts.  Adding a B Complex and additional thiamine improves health for Celiacs.  Thiamine is safe and nontoxic even in high doses.  Thiamine helps the mitochondria in cells to function.  Thiamine interacts with each of the other B vitamins.  They are all water soluble and easily excreted if not needed. Interesting Reading: Clinical trial: B vitamins improve health in patients with coeliac disease living on a gluten-free diet https://pubmed.ncbi.nlm.nih.gov/19154566/ Safety and effectiveness of vitamin D mega-dose: A systematic review https://pubmed.ncbi.nlm.nih.gov/34857184/ High dose dietary vitamin D allocates surplus calories to muscle and growth instead of fat via modulation of myostatin and leptin signaling https://pubmed.ncbi.nlm.nih.gov/38766160/ Safety of High-Dose Vitamin D Supplementation: Secondary Analysis of a Randomized Controlled Trial https://pubmed.ncbi.nlm.nih.gov/31746327/ Vitamins and Celiac Disease: Beyond Vitamin D https://pmc.ncbi.nlm.nih.gov/articles/PMC11857425/ Investigating the therapeutic potential of tryptophan and vitamin A in modulating immune responses in celiac disease: an experimental study https://pubmed.ncbi.nlm.nih.gov/40178602/ Investigating the Impact of Vitamin A and Amino Acids on Immune Responses in Celiac Disease Patients https://pmc.ncbi.nlm.nih.gov/articles/PMC10814138/
    • Jane02
      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      By Jane02 · Posted

      Thank you so much @knitty kitty for this insightful information! I would have never considered fractionated coconut oil to be a potential source of GI upset. I will consider all the info you shared. Very interesting about the Thiamine deficiency.  I've tracked daily averages of my intake in a nutrition software. The only nutrient I can't consistently meet from my diet is vitamin D. Calcium is a hit and miss as I rely on vegetables, dark leafy greens as a major source, for my calcium intake. I'm able to meet it when I either eat or juice a bundle of kale or collard greens daily haha. My thiamine intake is roughly 120% of my needs, although I do recognize that I may not be absorbing all of these nutrients consistently with intermittent unintentional exposures to gluten.  My vitamin A intake is roughly 900% (~6400 mcg/d) of my needs as I eat a lot of sweet potato, although since it's plant-derived vitamin A (beta-carotene) apparently it's not likely to cause toxicity.  Thanks again! 
    • knitty kitty
      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      By knitty kitty · Posted

      Hello, @Jane02,  I take Naturewise D 3.  It contains olive oil.   Some Vitamin D supplements, like D Drops, are made with fractionated coconut oil which can cause digestive upsets.  Fractionated coconut oil is not the same as coconut oil used for cooking.  Fractionated coconut oil has been treated for longer shelf life, so it won't go bad in the jar, and thus may be irritating to the digestive system. I avoid supplements made with soy because many people with Celiac Disease also react to soy.  Mixed tocopherols, an ingredient in Thornes Vitamin D, may be sourced from soy oil.  Kirkland's has soy on its ingredient list. I avoid things that might contain or be exposed to crustaceans, like Metagenics says on its label.  I have a crustacean/shellfish/fish allergy.  I like Life Extension Bioactive Complete B Complex.  I take additional Thiamine B 1 in the form Benfotiamine which helps the intestines heal, Life Extension MegaBenfotiamine. Thiamine is needed to activate Vitamin D.   Low thiamine can make one feel like they are getting glutened after a meal containing lots of simple carbohydrates like white rice, or processed gluten free foods like cookies and pasta.   It's rare to have a single vitamin deficiency.  The water soluble B Complex vitamins should be supplemented together with additional Thiamine in the form Benfotiamine and Thiamine TTFD (tetrahydrofurfuryl disulfide) to correct subclinical deficiencies that don't show up on blood tests.  These are subclinical deficiencies within organs and tissues.  Blood is a transportation system.  The body will deplete tissues and organs in order to keep a supply of thiamine in the bloodstream going to the brain and heart.   If you're low in Vitamin D, you may well be low in other fat soluble vitamins like Vitamin A and Vitamin K. Have you seen a dietician?
    • Scott Adams
      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      By Scott Adams · Posted

      I do not know this, but since they are labelled gluten-free, and are not really a product that could easily be contaminated when making them (there would be not flour in the air of such a facility, for example), I don't really see contamination as something to be concerned about for this type of product. 
    • trents
      Desperately need a vitamin D supplement. I've reacted to most brands I've tried.

      By trents · Posted

      Contact them.
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.