The Brigade -Tooley Street don’t go there.

[Martin Richards]

I booked a business lunch (having eaten well there before) and ticked the “gluten free” box on the online booking page. Got there to be told that they were refusing to feed me as I was coeliac. Made to feel like I was a carrier of bubonic plague not a sufferer of a disease most restaurants are happy to cope with. 

[trents]

Welcome to the forum, Martin!

In addition to checking the gluten free box on the online booking page, did you make a notation on the online form or mention after you got there that you were a celiac? I"m just wondering how they discerned you had celiac vs. NCGS (Non Celiac Gluten Sensitivity). Did they differentiate between the two? Most establishments don't even know the difference. Were they differentiating between those who must avoid cross contamination because they actually have a medical reason and those who just want to avoid gluten (as in a fad diet). One thing seems clear to me in any event and that is they realize they are not controlling well for cross contamination and don't want to get their butts sued by those who get sick from gluten.

Edited August 17, 2023 by trents

[Scott Adams]

I agree that this restaurant is handling things all wrong. On one hand they seem to invite celiacs by having such a check box when booking, but on the other hand they don't want to serve people with celiac disease!!?? This seems like a very strange, not customer friendly approach to me. Especially if they only told you this after your arrival there. At the very least this should pop up when you checked that box so you did't waste a trip there.