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Dixie Stampede In Orlando Opinion Question

hammondtam

By hammondtam
in Gluten-Free Restaurants

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hammondtam Apprentice
hammondtam
Posted

This past Saturday my family and I went to Dolly Parton's Dixie Stampede Dinner Show in Orlando, and of course being the only Celiac in my family I was very nervous about going and being able to eat safely. So of course we called ahead and they assured my they would provide a gluten free meal.

So when we got there, they guy checking us in even said okay, don't eat the soup, the biscuit or the dessert everything else is gluten free. The show was wonderful and the food tasted great, but within 30 minutes of eating it I was in excruciating pain, and needing to rush to the nearest bathroom. :angry:

So here is my question should I send them a little e-mail stating that they need to be very careful when they tell a customer that something is gluten free without actually knowing? I know for a fact it was gluten because I never get that pain from anything else but gluten. I just want to make them aware, what do you think?

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Guhlia Rising Star
Guhlia
Posted

Did they serve you potato? Their potato isn't gluten free, or at least it wasn't last year when we went. I didn't have any problems at all after eating there. We're planning on eating there again this year because my daughter loved the show so much last year. Our server even knew which things he could put on my plate as he passed by and didn't even offer me anything with gluten. He actually passed me by with things and said that I couldn't have this. I thought they were relatively careful. Hope my experience is the norm and I hope you're feeling better.

Yes, I would definitely drop them an e-mail or call them. Give them a chance to make things right. Maybe they'll be able to find the culprit and perhaps they'll even invite you back for a free show.

angel-jd1 Community Regular
angel-jd1
Posted
  hammondtam said:
This past Saturday my family and I went to Dolly Parton's Dixie Stampede Dinner Show in Orlando, and of course being the only Celiac in my family I was very nervous about going and being able to eat safely. So of course we called ahead and they assured my they would provide a gluten free meal.

So when we got there, they guy checking us in even said okay, don't eat the soup, the biscuit or the dessert everything else is gluten free. The show was wonderful and the food tasted great, but within 30 minutes of eating it I was in excruciating pain, and needing to rush to the nearest bathroom. :angry:

So here is my question should I send them a little e-mail stating that they need to be very careful when they tell a customer that something is gluten free without actually knowing? I know for a fact it was gluten because I never get that pain from anything else but gluten. I just want to make them aware, what do you think?

I would definately let them know that you didn't recieve a gluten free meal. It will help them to better prepare in the future (for others and for you if you wish to return).

Do it in a polite manner. Maybe even call so that you are actually getting to talk to someone. Make a list of things you want to get said before you call though.

Don't let it pass by, or they will think they did a great job, do the same thing for the next poor soul and make them sick as well.

Good luck with it, and let us know how it goes!

-Jessica :rolleyes:

hammondtam Apprentice
hammondtam
Posted
  • Author

I did have the potato!!!! :( Man I wish they had told me that. Well I will just remember that next time. But I am going to send them a polite little e-mail or a call just to be more careful when telling people something is gluten free.

The show was good though!!!!

Guhlia Rising Star
Guhlia
Posted

Well, my husband says he thinks the potato was one of the things I could have. But I don't think so. Anyway, guess I'm not so sure as I thought I was. :rolleyes: Hopefully when you call you can get some answers. I think I had to avoid more than three things though. Maybe not. Ugh... My memory is so bad these days.

Guhlia Rising Star
Guhlia
Posted

Will you please post their response after you talk to them? We're planning on going there in two weeks and I REALLY don't want to get sick. I feel yucky enough with this pregnancy. I'd be interested in hearing what they say about the potato.

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