Optimum Health Resources Laboratories

[Jimmy P]

I believe I may have some type of gluten intolerance, so I ordered the $370 kit from optimum health resources laboratories, and sent it out on 11/05/07. I recieved one letter 2 weeks later saying that they were running a little late, but thats it. I have not recieved anything yet, and I will not get a response to my e-mails or phone calls. Does this company have any type of customer service? I am starting to think that I got ripped of, and may call my credit card company to try to refund me my money. What do you guys think?

What place do the rest of you recoommend that I get a test from? Thanks

Jimmy

[Nancym]

Personally I'd use enterolab.com, in fact, I did! I think that lab, Optimum, might have been called "York" before and they had just horrible customer service. People waited months and months for their tests. Sounds like (if it is the same lab) nothing has changed.

[slimsalmon]

I am having a similar experience.. My saga with them started in last November. I ordered an at home test and the 96-allergy send off test. After not receiving or hearing anything for 3 weeks I sent an email and they claimed that my order was lost in the mail, but of course had no tracking number. The fact they weren't concerned about my mail delivery and didn't add a tracking number the second time, made be confident they were lying.

Despite the fact that it was 5 weeks before I even got the test strips for the send off test, and the at-home test was backorded and didn't arrive until mid-January, they still charged my credit card for the full amount the day I placed the order in November.

I got one email confirmation when my strips were received saying that it would be 6 weeks before the lab work would be done. That was Dec 27th and it is now Feb 28th. They appear to have stop responding to all emails and I've never had anyone answer a phone there. I'm confident that this company is a scam and I'm going to file a fraud report with my credit card.

Maybe a number of us should get together and file an action in court to bring these jerks to justice. I think even if I were to suddenly receive some test results at this point, I would consider it likely that they were just made up.

[Jimmy P]

I called my credit card copmany and I did dispute the charge, stating I have not recieved what I payed for, and that there is no one there to answer phone calls or e-mails. They did temporary credit my account wtih $370, and told me they will give YORK(optimum health resources laboratories) 40 days to respond to them.

Yea, I wouldn't trust the results either after seeing how poorly run this company is.

[holdthegluten]

I went through this company and the only way to get your results is to fax the company a threatening letter. After i faxed them, i got my results in one day. A @#$&* terrible company, but the lab might be accurate........i would get my money back and go through enterolab or biohealth. Good luck!

[pmabee]

I have the same type of problem. Bought the $379 kit from them in Feb '08. Didn't receive the kit until April '08. As of September '08 I've gotten no response from them. I've tried email, fax, snail mail (with delivery confirmation so I know they got the letter) and phone and they do not respond. Since it's so long since I paid for the kit I can't get my credit card company to get the money back for me. I believe the maximum time I could have waited was three months. I've filed a grievance with the Florida Attorney General's office. If anyone else would like to do the same, you can find the form (and other contact info) here.

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Maybe we can get something done about this. Unfortunately threatening them did nothing for me.

Penny