Jump to content

  • Welcome to Celiac.com!

    You have found your celiac tribe! Join us and ask questions in our forum, share your story, and connect with others.



  • Celiac.com Sponsor (A1):

    Celiac.com Sponsor (A1-M):

  • Get Celiac.com Updates:
    Support Our Content
    eNewsletter
    Donate

Optimum Health Resources Laboratories

Jimmy P

Recommended Posts

Jimmy P Newbie
Jimmy P
Posted

I believe I may have some type of gluten intolerance, so I ordered the $370 kit from optimum health resources laboratories, and sent it out on 11/05/07. I recieved one letter 2 weeks later saying that they were running a little late, but thats it. I have not recieved anything yet, and I will not get a response to my e-mails or phone calls. Does this company have any type of customer service? I am starting to think that I got ripped of, and may call my credit card company to try to refund me my money. What do you guys think?

What place do the rest of you recoommend that I get a test from? Thanks

Jimmy

Celiac.com Sponsor (A8):
Celiac.com Sponsor (A8):

Celiac.com Sponsor (A8-M):


Nancym Enthusiast
Nancym
Posted

Personally I'd use enterolab.com, in fact, I did! I think that lab, Optimum, might have been called "York" before and they had just horrible customer service. People waited months and months for their tests. Sounds like (if it is the same lab) nothing has changed.

slimsalmon Newbie
slimsalmon
Posted

I am having a similar experience.. My saga with them started in last November. I ordered an at home test and the 96-allergy send off test. After not receiving or hearing anything for 3 weeks I sent an email and they claimed that my order was lost in the mail, but of course had no tracking number. The fact they weren't concerned about my mail delivery and didn't add a tracking number the second time, made be confident they were lying.

Despite the fact that it was 5 weeks before I even got the test strips for the send off test, and the at-home test was backorded and didn't arrive until mid-January, they still charged my credit card for the full amount the day I placed the order in November.

I got one email confirmation when my strips were received saying that it would be 6 weeks before the lab work would be done. That was Dec 27th and it is now Feb 28th. They appear to have stop responding to all emails and I've never had anyone answer a phone there. I'm confident that this company is a scam and I'm going to file a fraud report with my credit card.

Maybe a number of us should get together and file an action in court to bring these jerks to justice. I think even if I were to suddenly receive some test results at this point, I would consider it likely that they were just made up.

Jimmy P Newbie
Jimmy P
Posted
  • Author

I called my credit card copmany and I did dispute the charge, stating I have not recieved what I payed for, and that there is no one there to answer phone calls or e-mails. They did temporary credit my account wtih $370, and told me they will give YORK(optimum health resources laboratories) 40 days to respond to them.

Yea, I wouldn't trust the results either after seeing how poorly run this company is.

holdthegluten Rising Star
holdthegluten
Posted

I went through this company and the only way to get your results is to fax the company a threatening letter. After i faxed them, i got my results in one day. A @#$&* terrible company, but the lab might be accurate........i would get my money back and go through enterolab or biohealth. Good luck!

  • 6 months later...
pmabee Newbie
pmabee
Posted

I have the same type of problem. Bought the $379 kit from them in Feb '08. Didn't receive the kit until April '08. As of September '08 I've gotten no response from them. I've tried email, fax, snail mail (with delivery confirmation so I know they got the letter) and phone and they do not respond. Since it's so long since I paid for the kit I can't get my credit card company to get the money back for me. I believe the maximum time I could have waited was three months. I've filed a grievance with the Florida Attorney General's office. If anyone else would like to do the same, you can find the form (and other contact info) here.

Open Original Shared Link

Maybe we can get something done about this. Unfortunately threatening them did nothing for me.

Penny

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
  • Celiac.com Sponsor (A19):


  • Member Statistics

    • Total Members
      132,540
    • Most Online (within 30 mins)
      7,748
    Nina J
    Newest Member
    Nina J
    Joined
  • Celiac.com Sponsor (A20):

  • Celiac.com Sponsor (A22):



  • Forum Statistics

    • Total Topics
      121.5k
    • Total Posts
      1m
  • Celiac.com Sponsor (A21):

  • Upcoming Events

  • Posts

    • knitty kitty
      Supplements for those Diagnosed with Celiac Disease

      By knitty kitty · Posted

      @Scatterbrain, Thiamine Vitamin B1 and amino acid Taurine work together.  Our bodies can make Taurine from meats consumed.  Our bodies cannot make Thiamine and must consume thiamine from food.  Meat is the best source of B vitamins like Thiamine.   Vegetarians may not make sufficient taurine since they don't eat meat sources of taurine.  Seaweed is the best vegetarian source of taurine. Vegetarians may not consume sufficient Thiamine since few veggies are good sources.  Whole grains, legumes, and nuts and seeds contain thiamine.  Many of these sources can be hard to digest and absorb for people with Celiac disease.   You may find taking the forms of thiamine called Benfotiamine or TTFD (tetrahydrofurfuryl disulfide) and a B Complex will give the benefits you're looking for better than taurine alone.  
    • knitty kitty
      My only proof

      By knitty kitty · Posted

      @Jmartes71, I went to Doterra's site and had a look around.  The Doterra TerraZyme supplement really jumped out at me.  Since we, as Celiacs, often have digestive problems, I looked at the ingredients.  The majority of the enzymes in this supplement are made using black mold, Aspergillus!  Other enzymes are made by yeast Saccharomyces!  Considering the fact that Celiac often have permeable intestines (leaky gut syndrome), I would be very hesitant to take a product like this.  Although there may not be live black mold or yeast in the product, the enzymes may still cause an immune system response which would definitely cause inflammation throughout the body.   Skin, eyes, and intestines are all made from the same basic type of cells.  Your skin on the outside and eyes can reflect how irritated the intestines are on the inside.  Our skin, eyes, and intestines all need the same vitamins and nutrients to be healthy:  Vitamin A, Niacin B3 and Tryptophan, Riboflavin B2, Biotin B7, Vitamin C, and Omega Threes.  Remember that the eight B vitamins work together.  Just taking high doses of just one, vitamin like B12, can cause a deficiency in the others.  Taking high doses of B12 can mask a Folate B9 deficiency.  If you take B12, please take a B Complex, too.  Thiamine B1 can be taken in high doses safely without toxicity.  Thiamine is needed by itself to produce energy so every cell in the body can function, but Thiamine also works with the other B vitamins to make life sustaining enzymes and digestive enzymes.  Deficiencies in either Niacin, Vitamin C, or Thiamine can cause digestive problems resulting in Pellagra, Scurvy, and Gastrointestinal Beriberi.   If you change your diet, you will change your intestinal microbiome.  Following the Autoimmune Protocol Diet, a Paleo diet, will starve out SIBO bacteria.  Thiamine keeps bacteria in check so they don't get out of control as in SIBO.  Thiamine also keeps MOLDS and Yeasts from overgrowth.   Menopause symptoms and menstrual irregularities are symptomatic of low Vitamin D.   Doctors are not as knowledgeable about malnutrition as we need them to be.  A nutritionist or dietician would be more helpful.   Take control of your diet and nutrition.  Quit looking for a pill that's going to make you feel better overnight.  The Celiac journey is a marathon, not a sprint.   "Let food be your medicine, and let medicine be your food."
    • RUKen
      Are Lindt chocolate balls gluten free?

      By RUKen · Posted

      The Lindt (Lindor) dairy-free oat milk truffles are definitely gluten-free, and (last time I checked) so are the white chocolate truffles and the mint chocolate truffles. 
    • lmemsm
      Supplements for those Diagnosed with Celiac Disease

      By lmemsm · Posted

      I've used magnesium taurinate and magnesium taurate vitamins.  Didn't notice much of a difference when I used them.
    • Scatterbrain
      Supplements for those Diagnosed with Celiac Disease

      By Scatterbrain · Posted

      Anyone experimented with Taurine supplementation either via electrolyte powders or otherwise? Thanks
×
×
  • Create New...

Important Information

NOTICE: This site places This site places cookies on your device (Cookie settings). on your device. Continued use is acceptance of our Terms of Use, and Privacy Policy.