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The Longhorn Rest.

emsmom

By emsmom
in Gluten-Free Restaurants

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emsmom Apprentice
emsmom
Posted

I took my daughter out to eat as a special treat and we tried the Longhorn in Marlboro Ma. I asked the waitress all the usual ? ask for a boiled hotdog with no bread on her plate plus mashed potatoes which they told me was real potaotes not instant. a few minutes after ordering the Kitchen manager came out and asked if someone had celiac disease i told him about my DD and he said he would make sure personally that all items touching her food would be cleaned before cooking and that he would make sure nothing else came in contact with it. my DD got her lunch and she didn' tlike the potatoes so the kitchen manager asked how he could make her happy and would she like ice cream i said she can only have sherbert after telling her they do not carry sherbert he said ill be right back well he came back with a big bowl of sherbert ice cream !!! he had run next door to the supermarket and bought my DD sherbert. They did a beyond wonderful job that day and i hope if any of you are in this area you could feel comfortable eating there. it was so nice for my DD to feel important instead of me always saying no you can't have that THANK YOU LONGHORN!!!!!

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VegasCeliacBuckeye Collaborator
VegasCeliacBuckeye
Posted

Mom,

Make sure you write the corporate office and tell them about the wonderful experience.

As a society, we always yell and scream about bad experiences but we never tell the bosses when an exceptional one comes our way!

Guest edatgluten
Guest edatgluten
Posted

Very nice! I had about the same kind of treament at The Outback in Methuen, MA. They were very helpful and the manager made sure my food was prepared properly. There are some great restaurants out there that go the extra mile.

By the way, I went to Bugaboo Creek and explained the situation. I reacted and went back a couple of weeks later. Reacted again. I now avoid Bugaboo Creek. Even though I order everything without the odd spices, there must be someting they are doing that I react to. Anyone else have that situation?

Ed

emsmom Apprentice
emsmom
Posted
  • Author

before we left i asked to speak to the store manager and told them about my experience. I also e-mailed the corporate office and told them. I always try to send a compliment when its needed I agree people complain to much so when there is a chance to send a compliment i always do

Guest jhmom
Guest jhmom
Posted

That is wonderful, thanks for sharing! I agree, we should always send a note or email when someone goes out of their way like that.

You know I have been nervous about visiting my local Longhorn since they don't really offer a gluten-free menu, I may rethink that and visit them. Maybe I will have a great experience as you and your daughter!! :D

cdford Contributor
cdford
Posted

We have had those same kind of experiences at our Longhorn's. It is so nice to be able to eat out comfortably.

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