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Bath And Body Works

Moongirl

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Moongirl Community Regular
Moongirl
Posted

Here is a list of things to look out for on their products....all others should be ok.

Funny thing is that the lady that answered the phone told me she had celiac disease too!!! However I had to sarcasticly get mad at her because she told me she cheats on her diet and she was Dx 10yrs ago!! :huh:

Case # 1067248

We appreciate you taking the time to call us in regards to our policies, services and products. We value your inquiry and your interest in Bath & Body Works and The White Barn Candle Co.

These are the genus species names for Gluten ingredients in our products.

Wheat or any ingredients containing the genus species name Triticum Vulgare

Oat or any ingredients containing the genus species name Avena Sativa

Barley or any ingredients containing the genus species name Hordeum Distichon

Rye or any ingredients containing the genus species name Secale Cereale

Soy or any ingredients containing the genus species name Glycine Soja

Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.

Sincerely,

Catherine Campbell

Customer Relations Representative

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Turtle Enthusiast
Turtle
Posted

Thanks for sharing this info! VERY heplful and interesting!

lindalee Enthusiast
lindalee
Posted
Here is a list of things to look out for on their products....all others should be ok.

Funny thing is that the lady that answered the phone told me she had celiac disease too!!! However I had to sarcasticly get mad at her because she told me she cheats on her diet and she was Dx 10yrs ago!! :huh:

Case # 1067248

We appreciate you taking the time to call us in regards to our policies, services and products. We value your inquiry and your interest in Bath & Body Works and The White Barn Candle Co.

These are the genus species names for Gluten ingredients in our products.

Wheat or any ingredients containing the genus species name Triticum Vulgare

Oat or any ingredients containing the genus species name Avena Sativa

Barley or any ingredients containing the genus species name Hordeum Distichon

Rye or any ingredients containing the genus species name Secale Cereale

Soy or any ingredients containing the genus species name Glycine Soja

Thanks again for contacting us. We hope you will continue to enjoy your favorites from Bath & Body Works and The White Barn Candle Co. If we can do anything else for you, please feel free to reply to this e-mail (please do not change the subject line) or call us at 1-800-395-1001.

Sincerely,

Catherine Campbell

Customer Relations RepresentativeI

What is wrong with these people? I don't understand why they don't just give us a list. It is simple marketing 101--I am overwhelmed as it is, why would I go in there and buy stuff if I have to read all those products? It takes so much time. Plus the fact, I might not have my magnifying glass!! Thanks for sharing.LL

tiredofdoctors Enthusiast
tiredofdoctors
Posted

First, Moongirl, thanks for taking the time to check on Bath & Bodyworks and for posting their response. I love their stuff, and have really missed it. (Especially since they had that $5 sale a couple of weeks ago -- ouch!)

With regard to just listing them . . . I really DON'T know why they don't. My only theory is this: They don't monitor the products which they receive from other manufacturers. Case in Point -- if a supplier of the fragrance uses something with gluten to thicken their product, then they add it to their, say, bath gel, the gel contains gluten. If they say that it is gluten-free, and for whatever reason it gets tested and shows gluten in it, then it's a potential basis for a lawsuit.

Not asking their suppliers about the gluten status of their products is, at minimum, irresponsible. But to refuse to list their products as gluten-free in order to CYA is unethical and not acceptable.

Just a thought . . . not a GOOD one, but a thought. :huh:

psawyer Proficient
psawyer
Posted

My thought on lists versus truth in labelling is this. Formulas change, and lists can get out of date. Or, the list can reflect a recent change, but the product in your hand is the previous version. I like it when a manufacturer commits to truthful labelling which will clearly disclose all gluten sources. No lists, no phone calls, all you have to do is read the label on the package in your hand and you know.

dionnek Enthusiast
dionnek
Posted

FYI - Bath and Body Works does list (in parenthesis) wheat, oats, barely, etc. on their products. I've got 2 lotions right here in my hand and was reading the ingredients after seeing this post - one is safe (with none of these ingredients and nothing else sounding "dangerous") and the other has the triticum vulgare, but it says "wheat" in parenthesis (of course, I bought this before I was dx so guess I'll be giving this away!) :(

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    • Jane02
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