What Is The Deal With Walmart?

[*lee-lee*]

ugh, i'm getting annoyed with Walmart. here's my rant:

i've emailed them a few times to inquire about the gluten content in certain items and i always get an immediate automated reply giving me links to their site (that are no help) and the direction to reply to their email if my question hasn't been answered. why do i have to send 2 emails to get an answer to 1 question? does this happen to anyone else?

i know i can always call Walmart directly but i have the patience of a 3-year-old and cannot stand the thought of talking to someone who doesn't understand what gluten is. i'd rather wait an extra day or 2 to get the answer through email...i just wish they could answer my question the first time around!

[home-based-mom]

ugh, i'm getting annoyed with Walmart. here's my rant:

i've emailed them a few times to inquire about the gluten content in certain items and i always get an immediate automated reply giving me links to their site (that are no help) and the direction to reply to their email if my question hasn't been answered. why do i have to send 2 emails to get an answer to 1 question? does this happen to anyone else?

i know i can always call Walmart directly but i have the patience of a 3-year-old and cannot stand the thought of talking to someone who doesn't understand what gluten is. i'd rather wait an extra day or 2 to get the answer through email...i just wish they could answer my question the first time around!

As much as I detest those annoying automated responses, they probably resorted to using them out of desperation because most people are too lazy to look up the info in the FAQ's. My guess is they get second inquiries from a tiny fraction of the people who send them an initial inquiry.

[hermitgirl]

Walmart's food products are all clearly marked. Items that are gluten free say "gluten free" on them. They clearly mark if there is wheat, or any of the other major allergens listed. They have also recently added the disclaimer on items as far as the facility, what else is produced in that facility. Medications and any other items you have to call on, as they can only give you an answer on the specific product you actually(this requires the barcode and/or lot number) have in your hand. Due to the fact that they constantly change suppliers, they will not mark these products. Target requires a phone call for all items, be it food or any other.