4 replies to this topic

[Munzie]

Hi, don't know if this was discussed previously (somehow lost my old sign in) but I feel the need to share that I had a Gluten Free pizza (small $13!!!!!) at Dominoes the other day and payed with sickness for almost two days! I wrote Dominoes about the way their pizzas are prepared.....no one there seems to take any precautions.....and what I got back was a simple *sorry*, but they don't recomend their Gluten Free pizza for folks with Celiac or Gluten allergies. What's up with that?????

Anyhow, just a warning to anyone who gets a craving for a pizza :-). Attached is the email I got

 

 

<<<<

I'm very sorry for the unpleasant experience you had while eating a Domino’s pizza prepared with a Gluten Free Crust. We developed our Gluten Free Crust as an option for consumers with mild gluten sensitivity, not those with celiac disease. Customers with gluten sensitivities should exercise judgment in consuming pizza prepared with this crust.

Our goal is to ensure that all consumers are provided with the appropriate product information needed to make an informed decision about consuming a pizza made with a Gluten Free Crust. While there is no gluten in our crust, no gluten in our pizza toppings (except for Philly Steak and Alfredo sauce), and no airborne flour in our stores, we do understand that by preparing pizzas made with these crusts in a common kitchen with the same equipment that there is a risk for gluten exposure. Therefore, Domino’s DOES NOT recommend this pizza for customers with celiac disease. We do our best to communicate this to customers through a variety of public disclosures in printed materials, online communications and by our store team members. We regret that you were not aware of these disclosures prior to ordering and consuming a pizza made with our Gluten Free Crust.

At Domino’s, we take food safety issues very seriously and will continue to work on educating customers about our Gluten Free Crust. Again, we regret that this experience did not meet your expectations.>>>>>>>

[GottaSki]

Welcome, again!

 

This has been discussed before, but never a problem to remind folks that simply because any restaurant has items made without gluten ingredients it does not mean those items are safe for those with Celiac Disease.

[kareng]

Dominoes' has been pretty up front about the fact that they do not take any precautions for Celiacs.  I think a few people have talked with their local Dominoes in person and had better luck.

[Juliebove]

And what the heck is mild gluten sensitivity?  In my mind there is nothing mild about it!

[mateo2099]

The warnings are all over the place at Dominos. I have reactions with them about 50% percent of the time, my so rarely, so yeah it depends on your sensitivity to cross contamination, addtl ingredients, etc